Happened on my 722 again.
Why be so impatient and run up support costs?
Calling and reporting it emphasizes that it's happening to a lot of boxes. Tech Support should be saying it's a known issue and they're working on it, not sending out refurbs. Unless, of course, the only known cure is wipe the firmware, scrub the hard drive and reinstall the entire OS.
So the guide flakes out sometimes, big deal, it's not a life and death situation.
In my situation since I'm retired, checking my 722 in the morning is no big deal. But...
Happens on my 508 every few days, so how would it be 'the L722 software'? Guide shows the current program and the next program, then "Info not available" or whatever.
Timers still record because the info populates far enough in advance of the scheduled timer. If it doesn't, it ain't no thang.
In some households a missed recording might result in a bit of a spat with others in the family if you're the one in charge of keeping the TV system working, particularly since you decided to save money by dropping cable and going Dish. And...
After repopulating the guide on the 722, the timers don't always "repopulate" properly. I have several times had to go to the last timer in the list, "click" on it, and watch the "numbers" of the timers reappear before the list of scheduled recordings appears for that timer.
And about the software, it didn't happen before the code was added to provide for the Blockbuster system.
Regarding the 508 and the problem, there's a long post from last June which I'll quote in part here:
It's been said that it's a sign of a failing hard drive. However, I don't believe that to be 100 percent correct. My 508 has been doing that for years and if it was a failing hard drive it would have failed by now. In my experience, here are the three most common scenarios....
...It's a bug in the software and I listed it as one of the 30 annoying bugs with this receiver. It's been like that, well, for years.
If it is a bug in the 508 software that's been around "for years" it should have been fixed. But Dish wants the 508's phased out for two reasons so I'm pretty sure they aren't devoting a lot of engineering time on it.
IMHO my 722 isn't working right because the upper management bought a bankrupt Blockbuster and told engineering to hustle out this marketing tool so they could remove Blockbuster's life support. It had nothing to do with Dish Network, the satellite TV service, as we knew it.
What worries me is Charlie isn't running the company and the new guy doesn't really know what the various input thingys in the back of my 722 do, nor does he care. And he most certainly would see no reason to devote the same engineering resources (read "costs") to fixing crap code he ordered done in a hurry.
Of course, I have no reason to believe this, except that entirely new code normally was slowly rolled out over many, many weeks to see if something is wrong. If something even may
be wrong, the rollout was halted and they'd spend many $$$$ of engineering time to fix it. The rollout of this code was a marketing decision based on propping up a risky management decision.
And if they leave the 722 stuck with this problem like they have the 508 while they roll out the "new and cool" Hopper for
customers, I'm going to have to reevaluate my years, and years, and years, of customer loyalty to Echostar equipment.
Yeah, I'm getting irked and it is becoming a big deal. I was acquainted in the past with how Echostar Engineering allocated resources paid for by Dish. The fact that this wasn't fixed right away and they are placating customers by sending out refurbs doesn't "feel right" to me.