Congrats to the team for designing and bringing to market a nice, solid, easy-to-use DVR.
I'm quite happy with my HR20-700 today and no doubt the HR series now numbers among the finest HD DVR lines in the industry.
But make no mistake, the initial design and bringing to market was rough going and it took some number of months for these things to "solidify".
Anybody who can still remember the acronyms "IKD" and "BSB" can attest to that.
When the HR20 first came out it definitely hit the ground stumbling.
However to DirecTV's credit they took charge of what could have been a complete fiasco and initiated a program of progressive, incremental fixes and improvements. Santa came to town. Elvis left the building and that blossomed into what is today the CE program...a rousing success by all accounts.
So give them credit where credit is due. The HR series today is top notch. They have rebounded in a big way from a rough start and in the process fostered an industry leading, one of a kind beta testing and development program for these boxes.
But this thing was in no way ready for prime time when it was first shipped. They put out a half-baked product because they apparently felt they could do themselves even more market harm by waiting until it was ready. When you recall just how bad the HR20 was initially that's actually pretty hard to believe but they went to market with what they knew full well was a buggy box.
So kudos for what it is. Forgiveness for what it was.
Way to take lemons and make lemonade, DirecTV.