I am not sure if everyone knows what they can do to rectify the problem until Dish fixes it on their end. I simply pressed the down button and watched it on SD.
That would work if:
(I did move to SD after checking other channels but did have to do 3 below)
1) You're techie and think: I have another feed of the same channel from a different sat in a different format (which also helps to prove where the problem is originating (it might have been a downlink problem of USA at Dish or even an uplink problem at USA) that could have affected both channels).
2) You subscribe to a package that has the SD versions of channels (there are HD only packages).
3) You've beat 1 and 2 above but still have to go into your receiver settings and re-enable the SD versions of the channels from being HIDDEN, since you:
A) hate seeing everything listed twice
don't want to watch stuff in SD (again why am I paying for HD?)
C) have less techie people in the house who get frustrated when the same channel is listed in the guide twice (or even three times on some locals) and don't know which one to pick)
Also - it is just television people.
For some reason I pay about $80/month for basically nothing. It is not Dish's fault, there really is not a lot of things worth watching on television. I guess I could say $80 on Dish programming and whatever I pay for the electricity if I just discontinued my Dish subscription. I could just as easily be entertained by watching grass grow or paint dry.
But, I digress.
I'll add the rolls eyes, I'm assuming this quoted part is sarcasm.
I get it; it's TV, but I am paying for it, and since I am paying for it, I expect it to work when I wish to view it. If it was free over the air that had failed, I wouldn't have been as upset since I had less monetary involvement in the process. But my point (and I'm sure your point too) is that we are paying for service, if paint drying is as entertaining as a black screen, and we stop sending money to Dish; Dish will soon have some serious financial problems. (and I won't have to worry about to lost signal anymore
As I said earlier: I know things break, I know there are worse things that can happen than a TV channel not working (I know because I came a little too close to having a permanent physical injury a couple of weeks ago; hence the surgery). The part that makes me mad
is the repetitive failures I've personally seen lately in the Dish quality/service, and as is being discussed (quite rationally I think), the lack in good customer service.
What really makes me madder
is the way people (some on this board, but I'm also speaking in general about society) now seem to think that it is normal to have lousy service, that I shouldn't expect anything better; and that I'm the crazy one for thinking companies and their employees should care, that service should be better, and I should get what I'm paying for.
Yes I know it's a fantasy that anyone cares to do quality work anymore. I'm ashamed all the time at what my co-workers think is quality; and usually I'm the one who has to go and clean up their messes (I'm sort-of a cross country/on-site retention department of one for my company to send out to get customers to stay with us after they've dealt with our equivalent of the Dish CSR's we've been talking about here). I'm glad to have a job, but I think I'd rather just do the job right the first time for our customers. I'm pretty sure the customers that are happy the first time we do work for them, spend a heck of a lot more money with us then the ones I have to save I know since I have a few customers that are automatically routed to me just so they don't have to fight the standard CSR's, and I know that those few alone cover my salary and a few others too. I've also had some of them try to contact me in the time I've been off the last couple of weeks because they've called in and had to deal with "idiots" (their words, not mine) and didn't know I was on medical leave (I guess interrupting vacations is OK
P.S. to Inkosaurus, I know you do care about your work; hence your postings here. I also didn't take anything you said as an offensive; I (like most of my customers mentioned above) would rather hear the truth, even if it stinks, and accept the attitude (I've told my boss it's intelligent creativeness that causes anti-socialism
) form the person who wants to work smarter and better.
P.S.S. I apologize to the mods and thank Stewart for allowing this thread to keep going. I know the topic (110 tp 7 failure) is resolved, and it does seem like a continuing discussion should be merged into the other thread that is discussing the support issues that another person was having or broken into another topic...
P.S.S.S. Thanks to all that have read the message and have let me vent. As Stewart has said, maybe we'll all (Dish management included) will learn something.