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THR22 Asked and Answered thread


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257 replies to this topic

#226 OFFLINE   Heynonny

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Posted 12 February 2012 - 11:58 AM

I'm sure they will accommodate you.

Well, you guys are piling on now.

You're forcing me to revoke my hate-DirecTV membership. No mas, no mas!

EDITED TO ADD: You know, it's more than just that they gave me stuff; it's that the CSRs listened and heard. They fed back to me their restatement of what I had said so I _knew_ they had understood. That is frankly not my experience with DirecTV in years past. Even the fellow who wanted to charge me $49 for an un-needed install understood what I was saying and worked his heart out to get it changed, he simply couldn't get it to work, and his bottom line "it's new and maybe they just want to make sure it's installed right," though mistaken, was non-confrontational and in good will and easy to take. A CSR who better understood the system later got it done, but I have good feelings about both of them.

Even when you don't get stuff (and I understand a company can't always give away the store), just listening and doing the best you can for the customer goes a long way.

Edited by Heynonny, 12 February 2012 - 12:12 PM.


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#227 OFFLINE   inkahauts

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Posted 12 February 2012 - 01:44 PM

First, I'm glad to hear that you've gotten such great customer service. It's so rare that people praise publicly.

Now, as far as a THR22, I would say you have a better than 70% chance of getting a THR22 as a replacement since it would be replacing an existing TiVo. If not, call back and make sure the rep knows you were expecting a TiVo as replacement, and I'm sure they will accommodate you.


I totally disagree with the idea of 70%. The new tivos come with a different fee, so I see no reason they can't guarantee a TiVo, it is in its own class. However, because of the higher TiVo fee with the new box, I also don't think it's used as a regular replacement for an old TiVo because the old TiVo units are in the same class as the regular hr units.

I'd get in touch with retention for that one.

But then again, who knows.. :)

#228 OFFLINE   dirtyblueshirt

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Posted 12 February 2012 - 01:49 PM

I totally disagree with the idea of 70%.


I try to be conservative in my estimates. I agree it is almost a certainty, but I want to have a margin of error. The main reason the THR was produced is so the old TiVo owners had something they could use on newer SWM & MPEG 4 systems, therefore making a THR22 as a replacement extremely likely.
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#229 OFFLINE   inkahauts

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Posted 12 February 2012 - 02:01 PM

I try to be conservative in my estimates. I agree it is almost a certainty, but I want to have a margin of error. The main reason the THR was produced is so the old TiVo owners had something they could use on newer SWM & MPEG 4 systems, therefore making a THR22 as a replacement extremely likely.


Yeah I know. I am just saying, while they can absolutely guarantee you the new TiVo, I don't think they are automaticity sent out for replacements of old ones, I think they have to make sure it's set up that way. Which to me means 100% chance they could guarantee it, and maybe a 50% chance they swap out old tivos for one, so actually, your 70% is probably spot on!

#230 OFFLINE   Bartman94

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Posted 12 February 2012 - 08:18 PM

The development of the DTV HD TiVo unit simply took too long to complete. For more than 3 years we were teased with the project development yet every time a tentative release date was scheduled, it would always get pushed back further and further. By the time it was finally released it was too late. I was so close a few times to switching to Verizon FiOS because I wanted TiVo back and only didn't because of the NFL Sunday Ticket rights owned by DTV. But I wound up always staying with DTV for a reason... the HR34.

TiVo may have been the first platform to develop several of the now standard DVR functions and features, but they have since been surpassed by DTV with the HR34 and then some. I also think it's a fantastic "coincidence" that DTV decides to launch the nationwide availability of the HR34 for all existing customers on the exact same day that the DTV TiVo unit is made available in all markets for new and existing DTV customers. I would be very interested to know which unit is in higher demand.

I don't know about you... but the TiVo unit not having Whole Home capabilities is an absolute deal breaker for me by itself; not even counting the rest of the features of the HR34. 5 tuners on the HR34 to only the standard 2 on the TiVo unit... say goodbye to recording conflicts with the HR34. 1TB of recording space built in to the HR34; even though I use a 2TB external eSata enclosure, the 1TB internal is still double the space that the 500GB TiVo includes. Picture-in-picture on the HR34... 3D capability which the TiVo doesn't have... the list just goes on and on.

The DTV TiVo unit only works for those who either only have 1 television in their home, don't need to share programming between rooms, or those who are just blinded by the TiVo brand and want it regardless of how inferior it is. I used to be a huge fan of TiVo and dream of DTV finally getting an HD version... but unless TiVo can come up with something that tops the HR34 which I doubt they ever will as they're headed out of business, then there's just simply no reason to get the new TiVo unit instead of the HR34.

#231 OFFLINE   macq

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Posted 12 February 2012 - 09:01 PM

Bartman, you could buy a Tivo Premiere Elite for digital cable and have 4 tuners, 2 terabytes, home networking capability, web control, picture in guide, and on and on. The HR34 isn't that much different.

It's too bad DirecTV never paid to get the full Tivo experience with their product.

For me, the main advantage of D*TV over cable is NFL Sunday Ticket. But, their HRxx series DVRs don't offer smooth FFx1 nor a usable slow-mo. It's maddening to have great sports packages and no good way to view them.

#232 OFFLINE   toms111la

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Posted 13 February 2012 - 08:52 AM

Bartman, you could buy a Tivo Premiere Elite for digital cable and have 4 tuners, 2 terabytes, home networking capability, web control, picture in guide, and on and on. The HR34 isn't that much different.

It's too bad DirecTV never paid to get the full Tivo experience with their product.

For me, the main advantage of D*TV over cable is NFL Sunday Ticket. But, their HRxx series DVRs don't offer smooth FFx1 nor a usable slow-mo. It's maddening to have great sports packages and no good way to view them.

I am in total agreement regarding the bad slow-mo on the DirecTV DVR's. I am in the process of retiring my HR10-250's that are so good for slow-mo. I have notices that on sports that I record OTA, the newer HR-24 is pretty good at fast forward 1X. I am guessing it is because the signal is not compressed so it does not need to be decompressed. I was one of the people waiting for TIVO but before it was introduced, I rewired for SWM and Whole House DVR. After doing this and finding out that the TIVO box is not compatible with that feature, I decided not to jump.

#233 OFFLINE   macq

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Posted 13 February 2012 - 09:01 AM

Toms, the HR24's jumpy FFx1 can't be due solely to signal compression. The THR22's FFx1 is perfectly smooth for D* content.

It was said endless times on this board that the poor FFx1 on the HRxx series was because of MPEG4 and its inherent issues. The THR22 has shown that to be utterly false.

#234 OFFLINE   Stuart Sweet

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Posted 13 February 2012 - 09:38 AM

And you know, I am one of the ones who said it. I clearly received some incorrect information because I've seen the THR22's trickplay with my own eyes. There's got to be something in the way the files are stored and retrieved that is different between the TiVo filesystem and the Hx2x file system.
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#235 OFFLINE   toms111la

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Posted 13 February 2012 - 12:55 PM

Toms, the HR24's jumpy FFx1 can't be due solely to signal compression. The THR22's FFx1 is perfectly smooth for D* content.

It was said endless times on this board that the poor FFx1 on the HRxx series was because of MPEG4 and its inherent issues. The THR22 has shown that to be utterly false.

I did not mean to suggest that MPPEG4 content could not be played back at faster speeds smoothly. I actually did not know that the THR22 is able to do it properly. Good to know. I only offer that OTA recorded broadcasts do play back fairly well at 1X speed on an HR24. I suspect either the TIVO may have a faster CPU which allows faster decompression or perhaps the operating system of the DirecTV boxes is designed to internationally sample the recorded data to only show an intentionally jumpy playback. I guess both could be the case. The DirecTV box may be intentionally designed to do this to allow the box to utilize a slower (cheaper) CPU.

#236 OFFLINE   bldxyz

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Posted 13 February 2012 - 01:06 PM

The DTV TiVo unit only works for those who either only have 1 television in their home, don't need to share programming between rooms, or those who are just blinded by the TiVo brand and want it regardless of how inferior it is.


(emphasis mine).

That's just not a constructive statement to make. I could make an equal claim about those who favor the DTV software. It really degrades conversation to make such ad hominem attacks.

Instead, try saying "The DTV TiVo unit only works for .... those who find the TiVo interface/functionality a significant attraction".

I've had the THR22 for about a week, and I'm so glad to have TiVo back. I can list a bunch of reasons why I find the TiVo experience, even limited as the THR22 is, to be a superior one, but that's not the point. The point is this: I'm totally okay that there are people who value different things and prefer the HR2x and HR3x software, and it should be totally okay that there are people who prefer the TiVo software.

I couldn't care less about the brand: I care about the experience. I find the TiVo experience superior on the dimensions I care about. I am not blind.

#237 OFFLINE   macq

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Posted 13 February 2012 - 01:48 PM

toms, the THR22 is on the HR22 DirecTV hardware. When the HR22 was introduced it had choppy FFx1. The HR24 came out later on faster hardware but had the same choppy FFx1.

The only difference between the HR22 and the THR22 is the software.

#238 OFFLINE   toms111la

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Posted 13 February 2012 - 02:37 PM

toms, the THR22 is on the HR22 DirecTV hardware. When the HR22 was introduced it had choppy FFx1. The HR24 came out later on faster hardware but had the same choppy FFx1.

The only difference between the HR22 and the THR22 is the software.

Interesting. That being the case, one would think that the FFx1 could be smoothed out with an update if it was a priority.

#239 OFFLINE   midas69

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Posted 13 February 2012 - 02:48 PM

(emphasis mine).

That's just not a constructive statement to make. I could make an equal claim about those who favor the DTV software. It really degrades conversation to make such ad hominem attacks.

Instead, try saying "The DTV TiVo unit only works for .... those who find the TiVo interface/functionality a significant attraction".

I've had the THR22 for about a week, and I'm so glad to have TiVo back. I can list a bunch of reasons why I find the TiVo experience, even limited as the THR22 is, to be a superior one, but that's not the point. The point is this: I'm totally okay that there are people who value different things and prefer the HR2x and HR3x software, and it should be totally okay that there are people who prefer the TiVo software.

I couldn't care less about the brand: I care about the experience. I find the TiVo experience superior on the dimensions I care about. I am not blind.


Very well put and exactly the way I feel. I have two of them and couldn't be happier with the decision. Yes, I'm an old time Tivo user, but I also owned HR21's from the time MPEG4 came out. I also upgraded two of them to HR24's about 2 years ago.

#240 OFFLINE   Stuart Sweet

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Posted 13 February 2012 - 03:52 PM

Interesting. That being the case, one would think that the FFx1 could be smoothed out with an update if it was a priority.


Maybe. Having made so many wrong statements about this I don't want to stick my neck out again... but it seems now the most likely culprit is the way that recordings are created and stored. So, changing this would probably take a rewrite of the filesystem followed by a lengthy time after a download where the DVR was unavailable because it was moving files.
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#241 OFFLINE   macq

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Posted 13 February 2012 - 04:05 PM

Maybe. Having made so many wrong statements about this I don't want to stick my neck out again... but it seems now the most likely culprit is the way that recordings are created and stored. So, changing this would probably take a rewrite of the filesystem followed by a lengthy time after a download where the DVR was unavailable because it was moving files.


Well, if we are going to speculate I'll chime in with my own. I have years of experience reverse engineering the software on black boxes so have some related experience. I'd have to guess the designers chose to "discard" some of the incoming i-framesets rather than trying to control the output frames to the TV. This would make the output jerky no matter what you did. You could just discard more sets to move forward faster. The end result would be that all FF speeds would have the same level of jerkiness but move through the picture quicker - which is exactly how the D* software boxes behave. This contrasts with how Tivo boxes appear during FF at all speeds.

The only solution would be to rewrite the entire FF code around the output from the chips - likely not a trivial undertaking if you didn't start out that way.

In the end it doesn't matter why or what. What matters is how the FF works for your particular purpose. I like silky smooth FFx1 so prefer Tivo in that regard.

I suggest we stop speculating - it's not really helpful.

#242 OFFLINE   dmm

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Posted 14 February 2012 - 12:39 AM

We just signed back up for DirecTV after over a year hiatus, so they enticed us with "we want you back promotions" which basically were the same as new customer promotions. We got new dish, half price plan for 12 months, and free HR24.

I am a long time TiVo fan (from the R10 days) and miss its ease of use compared to the often awkward menu and UI of the HR24. I'm thinking of having them send us the THR22 but I have a few questions:

1. Does the THR22 show the Rotten Tomatoes score, like the HR24.

2. Can the THR22 show a mini picture while in In the Guide and other menu areas?

3. I understand the THR22 is not compatible with the iPad app for viewing content. But is it compatible for scheduling? What if I leave the HR24 on our system while running a THR22-- does that change the answer?

4. If I really like the above three features, will I find the THR22 a step backward?

Thanks for your input!

#243 OFFLINE   litzdog911

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Posted 14 February 2012 - 01:27 AM

....

1. Does the THR22 show the Rotten Tomatoes score, like the HR24.

2. Can the THR22 show a mini picture while in In the Guide and other menu areas?

3. I understand the THR22 is not compatible with the iPad app for viewing content. But is it compatible for scheduling? What if I leave the HR24 on our system while running a THR22-- does that change the answer?

4. If I really like the above three features, will I find the THR22 a step backward?

Thanks for your input!


1. No

2. No

3. I don't think so.

4. Yes.
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#244 OFFLINE   sbl

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Posted 14 February 2012 - 06:06 PM

Remote scheduling with the iPad app should work fine - it works with my HR10.

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#245 OFFLINE   drumdude

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Posted 15 February 2012 - 06:49 AM

I have an iPhone. Do either the Directv or TiVo iPhone apps work to schedule shows on the THR-22?

#246 OFFLINE   midas69

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Posted 15 February 2012 - 01:27 PM

I have an iPhone. Do either the Directv or TiVo iPhone apps work to schedule shows on the THR-22?


Yep, they work.

#247 OFFLINE   sigma1914

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Posted 22 February 2012 - 10:53 AM

Do the old remotes from the Hx2x receivers operate the Tivo? I'm not a peanut fan and am curious about what button is the Tivo button?

Also, what about code sets with having a HR24 in the same console center.
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#248 OFFLINE   Heynonny

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Posted 22 February 2012 - 10:59 AM

Do the old remotes from the Hx2x receivers operate the Tivo? I'm not a peanut fan and am curious about what button is the Tivo button?

Yes. Menu.

#249 OFFLINE   shadowbozo

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Posted 22 February 2012 - 11:11 AM

Well I finally had two THR22's installed last weekend. They seem to work well since my wife is not complaining. I have an HR-24 for myself. I didn't want to spend the extra $$$ for the third DVR.

Today I called to get a replacement THR22 since the hard drive in it is so loud. When my wife, who is hard of hearing, complains about the grinding noise, I knew it was time to call.

We shall see how long it takes to get it.

#250 OFFLINE   sbl

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Posted 23 February 2012 - 09:47 AM

Well, now that I have a THR22 I tried remote scheduling with the iPad app. The app listed the THR22 and allowed me to select it for scheduling a season pass, and then said it had been successful, but the next day I went to check the THR22 and there was no sign of the request. Has anyone else gotten this to work?

I will try the web scheduler next...

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