Well, you guys are piling on now.
I'm sure they will accommodate you.
You're forcing me to revoke my hate-DirecTV membership. No mas, no mas!
EDITED TO ADD: You know, it's more than just that they gave me stuff; it's that the CSRs listened and heard. They fed back to me their restatement of what I had said so I _knew_ they had understood. That is frankly not my experience with DirecTV in years past. Even the fellow who wanted to charge me $49 for an un-needed install understood what I was saying and worked his heart out to get it changed, he simply couldn't get it to work, and his bottom line "it's new and maybe they just want to make sure it's installed right," though mistaken, was non-confrontational and in good will and easy to take. A CSR who better understood the system later got it done, but I have good feelings about both of them.
Even when you don't get stuff (and I understand a company can't always give away the store), just listening and doing the best you can for the customer goes a long way.
Edited by Heynonny, 12 February 2012 - 12:12 PM.