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HR34 from DirecTV - Why Current Customers Treated So Poorly


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#251 OFFLINE   BlueRidgePro

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Posted 14 January 2013 - 11:14 AM

I've been swapping back and forth between DTV and Dish every two years for a long time (next swap will be my 6th).

There's always a new subscriber deal. Often a "please come back" offer that they initiate!

I get the latest new equipment, plus 1 year of discounted service - for half the contract period. Work out the costs & you'll be amazed! I surprised that more people haven't figured it out.

A few hours of reprogramming every 2 years and getting used to different channel numbers is the only PITA,

It's sad that this is the way it is, but it is what it is. I suspect those who stick with one provider and pay the non-discounted rates are subsidizing my installation costs, new equipment and lower costs.

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#252 OFFLINE   CCarncross

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Posted 14 January 2013 - 12:22 PM

I've been swapping back and forth between DTV and Dish every two years for a long time (next swap will be my 6th).

There's always a new subscriber deal. Often a "please come back" offer that they initiate!

I get the latest new equipment, plus 1 year of discounted service - for half the contract period. Work out the costs & you'll be amazed! I surprised that more people haven't figured it out.

A few hours of reprogramming every 2 years and getting used to different channel numbers is the only PITA,

It's sad that this is the way it is, but it is what it is. I suspect those who stick with one provider and pay the non-discounted rates are subsidizing my installation costs, new equipment and lower costs.


Yes we are...and it doesnt seem to bother you in the least...tells alot about you.

#253 OFFLINE   RunnerFL

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Posted 14 January 2013 - 12:25 PM

I've been swapping back and forth between DTV and Dish every two years for a long time (next swap will be my 6th).

There's always a new subscriber deal. Often a "please come back" offer that they initiate!

I get the latest new equipment, plus 1 year of discounted service - for half the contract period. Work out the costs & you'll be amazed! I surprised that more people haven't figured it out.

A few hours of reprogramming every 2 years and getting used to different channel numbers is the only PITA,

It's sad that this is the way it is, but it is what it is. I suspect those who stick with one provider and pay the non-discounted rates are subsidizing my installation costs, new equipment and lower costs.


Not only that but we're paying for YOUR installation and new equipment costs. Gee thanks!
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#254 ONLINE   pfp

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Posted 14 January 2013 - 12:59 PM

Not only that but we're paying for YOUR installation and new equipment costs. Gee thanks!


I believe the point is that you can thank the service providers as this "game" is THEIR design.
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#255 OFFLINE   lparsons21

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Posted 14 January 2013 - 01:07 PM

I believe the point is that you can thank the service providers as this "game" is THEIR design.


Absolutely!

We as the buyer/subscribers didn't make the rules, write the contracts or decide who is or is not a 'new' customer. As consumers of their product we have a responsibility to ourselves to get the best possible deal for us under the rules they decided on.

Lloyd
Receiver : Dish Hopper w/Sling & Super Joey, Genie
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#256 OFFLINE   Jon J

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Posted 14 January 2013 - 01:10 PM

Yes we are...and it doesnt seem to bother you in the least...tells alot about you.


Not only that but we're paying for YOUR installation and new equipment costs. Gee thanks!

And that's the OP's fault how?
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#257 OFFLINE   RunnerFL

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Posted 14 January 2013 - 01:40 PM

And that's the OP's fault how?


I think I'm lost here.... I didn't quote the OP so why would you think I was responding to the OP?
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#258 OFFLINE   dpeters11

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Posted 14 January 2013 - 01:44 PM

What the companies should do, after someone switches back and forth like clockwork, is to stop offering the come back deals.

#259 OFFLINE   lparsons21

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Posted 14 January 2013 - 01:47 PM

What the companies should do, after someone switches back and forth like clockwork, is to stop offering the come back deals.


If the bean counters and marketing gurus at the respective companies thought that was in their best interest, they'd do it in a heartbeat! But since they don't, it must not be something they think will make them more money.

Lloyd
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#260 OFFLINE   wrj

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Posted 14 January 2013 - 01:55 PM

Yes we are...and it doesnt seem to bother you in the least...tells alot about you.


I've been with DTV for quite some time. That is my choice. However, I can't blame someone for jumping around if companies continue to throw incentives at them to act in this manner. If Directv or Dish really wanted to keep a partnership with its customer base more than attract new customers (who are probably their old customers from a few years prior), they might handle the situation differently.

But that's business. The main focus has always been on new customers rather than retaining the current customers.

#261 OFFLINE   HinterXGames

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Posted 14 January 2013 - 02:50 PM

I believe the point is that you can thank the service providers as this "game" is THEIR design.


Actually, I would disagree. Pretty sure the rules of economics and competition created the 'game'.

#262 OFFLINE   BlueRidgePro

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Posted 14 January 2013 - 04:05 PM

Sorry to start a debate. It was not my intention.

I was simply pointing out the economics of "the game" as you have named it.

Do the math - it's far cheaper to switch every two years. The new equipment is an added bonus.

I don't make the rules - the sat companies do. I'm simply optimizing my cost-benefit. You subsidize my lower cost because you elect to by staying put.

Did you ever consider that when you tell the call rep "I've been a customer for 20 years and never have gotten and deals or upgrades" that there's a call handling script that says "no need to give this guy anything - he's not going anywhere"?

The "game" only exists because most customers do not evaluate the costs and react. The companies depend on inertia or reluctance to change keeping people paying higher costs for older equipment. Face it, Sat TV is a commodity. DTV and Dish have essentially the same offerings, same prices, and same technology. Unfortunatly also the same customer service. Their marketing tries hard to differentiate, but I've found no discernible difference.

If a larger number of customers started to switch to take advantage of new customer incentives, the companies would quickly lose the incentive to play "the game" and start respecting loyal customers instead of chasing new ones.

We'd all be happier then. In the meantime, do the math!

#263 OFFLINE   billsharpe

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Posted 14 January 2013 - 04:26 PM

I moved from Theta Cable to DirecTV to Adelphia to TimeWarner to DirecTV to FiOS over the past 30-some years. Adelphia to TimeWarner was involuntary as Adelphia went out of business. The other changes had nothing to do with price, although the last switch did save me $40 per month for the first year and $20 per month for the second year.

It's easy to remember that CBS is 2 on DirecTV and 502 on FiOS. If I forget, FiOS pops up a little box telling me to hit the red C key to watch channel 2 in HD.

And the new equipment is nice...
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#264 OFFLINE   Sixto

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Posted 14 January 2013 - 04:29 PM

Considering what it cost just 5-6 years ago for a high-end DVR, just checked and the Series3 receipt was $994.58 in 2006, today these numbers don't seem so bad, especially when a new high-end cell every year is $200-$300. It is what it is, and a good DVR from Solid Signal should last a good 2-3 years until the next big thing.

The HR34 is somewhat the exception since it was first shown late 2010, so we're already in the 3rd year, but the HR44 seems like it will be a great investment.

And Dish isn't an option in some geographies if you watch sports. No RSN's, thus not a player.
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#265 OFFLINE   Sixto

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Posted 14 January 2013 - 04:46 PM

Actually it was worse in 2004, man we've come a long way!
Order date: 	  	       xx-xx-2004 xx:xx:xx PM

Products ordered:

    	SKU: 	  	        HR10-63

    	Product: 	  	DirecTV HR10-250 HD TiVo Upgraded to 63 HD Hours

    	Quantity: 	  	1

    	Item price: 	  	$ 1,299.00

DirecTV: Genie HR44, H25, CCK, GenioGo, SWiM-16 & SWiM-8, DECA to Gigabit Switch with FiOS (75/75)
FiOS: Roamio Pro's (2), Roamio Plus, Mini's (4) with Ultimate HD (My Roamio Thoughts)

#266 OFFLINE   tpm1999

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Posted 14 January 2013 - 05:00 PM

Actually it was worse in 2004, man we've come a long way!

Order date: 	  	       xx-xx-2004 xx:xx:xx PM
Products ordered:
    	SKU: 	  	        HR10-63
    	Product: 	  	DirecTV HR10-250 HD TiVo Upgraded to 63 HD Hours
    	Quantity: 	  	1
    	Item price: 	  	$ 1,299.00


Back then that was the only in home way of recording HD...except for DVHS...which I even thought of buying into (glad I didn't).
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#267 OFFLINE   dpeters11

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Posted 14 January 2013 - 05:14 PM

Switching that often would drive me nuts. I'm happy with my equipment, the channels I get in HD. Time Warner is horrible here in picture quality, and I have no interest in the Hopper. Last time I used a Dish DVR at my in laws, I couldn't figure the thing out.

I'll stay put.

#268 OFFLINE   Sixto

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Posted 14 January 2013 - 05:23 PM

Switching that often would drive me nuts. I'm happy with my equipment, the channels I get in HD. Time Warner is horrible here in picture quality, and I have no interest in the Hopper. Last time I used a Dish DVR at my in laws, I couldn't figure the thing out.

I'll stay put.

I'm with you, it takes years to fine tune a great setup, and then continue to fine tune it, and get the family happy, and investment in time to understand every technical detail of the system and screen, and investment in dollars for backup scenarios, and memorization of the button presses without looking, ...
DirecTV: Genie HR44, H25, CCK, GenioGo, SWiM-16 & SWiM-8, DECA to Gigabit Switch with FiOS (75/75)
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#269 OFFLINE   lparsons21

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Posted 14 January 2013 - 05:28 PM

I've switched a few times and never took more than a day or two to get everything set up right. And about a week to have the channels I watch figured out.

It just is not a big deal to switch between D* and E* at all. Cable boxes are something else, but that is because they are such crap.

And for me the RSNs have no real value. I watch boxing and golf and neither of those depend on an RSN, and I can get all the football and other sports on ESPN and local channels.

Lloyd
Receiver : Dish Hopper w/Sling & Super Joey, Genie
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#270 OFFLINE   dpeters11

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Posted 14 January 2013 - 05:35 PM

The other thing is I honestly avoid the techs as much as possible. Just not many good experiences.

#271 ONLINE   pfp

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Posted 14 January 2013 - 05:52 PM

The other thing is I honestly avoid the techs as much as possible. Just not many good experiences.


Agree 100%
I've considered trying to get a genie but I don't want to waste my time waiting for a tech who may or may not show up and likely doesn't know as much as about i do about hooking this stuff up (and I don't claim to be an expert).
I do, I offer a complete and utter retraction. The imputation was totally without basis in fact, and was in no way fair comment, and was motivated purely by malice, and I deeply regret any distress that my comments may have caused you, or your family, and I hereby undertake not to repeat any such slander at any time in the future.

#272 OFFLINE   dpeters11

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Posted 14 January 2013 - 05:55 PM

I self installed, but when I went SWM it took three tech appointments to get the Internet connected to the SWM cloud. Was about to take a fourth.

#273 OFFLINE   tigerwillow1

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Posted 14 January 2013 - 11:42 PM

I pulled the plug and churned to E* last week. After many years with D* it was an emotionally tough thing to do, but after sitting there being the sucker subsidizing others' new equipment and lower rates, while being stuck with a dog-slow DVR, I got pushed close enough to the edge. The expired free HD and looming annual rate increase finished pushing me over. I beat the E* increase by a few days to duck one years worth of annual increases with the 12-month price lock. After a few days experience I feel like it's pretty much a tossup which service is the overall winner for me. D* does some things better, E* does some things better. The very best service was D* a couple of years ago, when the HR-22 was reasonably responsive and trick play worked in the program guide. To D*'s shame, the single biggest advantage of the E* DVR is that when you press a button, it responds in under a second. Imagine that from a computer!

After making the big leap the first time I don't think the emotional attachment will return, and if switching back in 2 years is the best deal, I'll do it. Forum posts make it sound like the response of an HR24 or Genie is tolerable. D* shouldn't have screwed up the software if they weren't willing to eat the cost of upgrading the hardware they ruined. I don't like the pricing games they play. It's their game, and switching providers to avoid being taken advantage of is an available loophole. I think both companies are idiots, and sticking it to long-term customers for short-term gain isn't going to work out in the end.

#274 OFFLINE   Hoosier205

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Posted 15 January 2013 - 12:05 AM

...but after sitting there being the sucker subsidizing others' new equipment and lower rates...


Welcome to every television service provider in North America.
DTV = Digital Television

#275 OFFLINE   dherndon

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Posted 15 January 2013 - 08:29 PM

Continued from General Discussion Forum....

Can someone tell me if I DID manage to armtwist DTV into upgrading me to an HR34 whether it will perform better than the HR20-100s slowpoke I have now? That's my number one criteria for sticking with DTV from this point on. I'm tired of the slow DVR.

Dave.




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