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HR34 from DirecTV - Why Current Customers Treated So Poorly

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278 replies to this topic

#276 OFFLINE   dpeters11


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Posted 15 January 2013 - 08:31 PM

In my experience, yes.

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#277 OFFLINE   gully_foyle


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Posted 15 January 2013 - 10:34 PM

I believe the point is that you can thank the service providers as this "game" is THEIR design.

I've said before that they would probably do better and have much less churn if prices decreased the longer you've been with them. Cheap to get you in, then a jump in the second year, followed by a freeze or small drop each year thereafter. You leave and you lose.

For some reason though, spending $1000-2000 on a new customer always seems like a wise more over cutting loyal customers a $50/year break for staying. Maniacal business model.
DirecTV since 1994 // 2014Q2 Setup here

#278 OFFLINE   CCarncross


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Posted 16 January 2013 - 11:32 AM

Continued from General Discussion Forum....

Can someone tell me if I DID manage to armtwist DTV into upgrading me to an HR34 whether it will perform better than the HR20-100s slowpoke I have now? That's my number one criteria for sticking with DTV from this point on. I'm tired of the slow DVR.


This is very subjective. My HR20 is very speedy...you may think its way too slow. Perhaps there is a problem with your HR20, like the HDD is failing? MY HR20 is faster than either of my HR22's, but at times my HR22's appear to run fine, other times they are very slow to respond. The biggest difference is my HR20 never seems to run slower, its pretty consistent. Most people agree that the HR24's are the fastest, even faster than the HR34's, but there are people that think the HR24's are too slow. SOme reports of slow HR24's turned out later to be determined to be a failing HDD or some other part that actually went bad causing it to be slow. Always something to check into.

#279 OFFLINE   billsharpe


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Posted 16 January 2013 - 12:26 PM

When my HR20-700 started running slow about 18 months ago I followed all the suggestions at this forum without any lasting success. DirecTV would not replace my unit.

I switched to FiOS. My DVR from them was fine for a year, then slowed down in November. Verizon sent me a replacement unit overnight; it's been working fine for almost two months.

No provider is perfect, but FiOS is way ahead of the game, IMO, on this issue at least.

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