If you read my second post - you would see I am more than willing to pay for the HR34 and their installation charge. What I would like to avoid is going to a 3rd party installer that will try to charge me ridiculous rates for the switch, install, etc. If DirecTV is willing to do it for less, why should I overpay. Just trying to find out, based on other people's experiences, what DirecTV will cover. Try reading the entire thread, before you take an unnecessary shot at me.
There is nothing wrong with complaining about a practice that is not well thought out. Why should a customer pay for a product and service and have no idea what they are getting? Basically DirecTV tells you, the paying customer, you'll take whatever receiver we show up with. This has happened to me before.
I just want a fair shot at the hardware and to be treated like a valued customer. As you can see they have issues. According to many posters, the CSR gave me bad information.
You can order the HR34 from a retailer and order the installation from DIRECTV.
New customers get whatever they get as well. The HR34 is not a HD DVR it's a HMC so that order can be ordered specifically even for existing customers once available. Now if they make a HR35 then the rule will apply you get what you get unless they overhaul their systems, not likely. As far as the whole cannot guarantee you model number that discussion has been addressed countless times, including in other HR34 threads.
If you had read any of the other HR34 threads you would have gotten this information before this post. Also read the title of your thread and tell me that reads "Where can I get an HR34?" it's clear by the title that you're upset that DIRECTV will not order you an HR34 and you assume that you will have to pay things you won't if you did some research. There's a stickied thread in this same forum you posted in and if you had read even the last 5 pages you would have his information.