To answer the question of the thread about current customers being treated so poorly, its common in most public companies.
If you listen to the earnings calls of public companies that offer services (cable, sat, cellular, etc.), they focus on new subscribers, increase in average monthly revenue (aka ARPU or ANSC) and churn rates. New subs win over everything. As long as the new customer rate exceeds the churn rate (i.e. disconnects), they are growing.
We are conditioned to wheel and deal after all contracts end. Granted if there's a mass exodus for dissatisfaction, then things may be modified but historically, this rarely happens.
Please explain how existing customers are treated poorly as I've never understood this. Very few customers from DIRECTV are still around from when you had to buy your own equipment to get setup. Out of those I'd bet none of them have never been given a free upgrade at some point in their life with DIRECTV.
Satellite new customer offers exist because they would be unable to sign up new customers without them due to their business models vs cable. Now if you want them to switch to a cable model, which people love to compare them by because cable gives them whatever equipment they have in the shop, then you need to start adding in rental costs to your bill.
Given that DIRECTV has a churn rate of 1.5% and you can read the threads of all the discounts across the web they take care of their existing customers. The fact is people like to complain about what they don't get and never state what they do get.
Every time a new piece of technology comes out you have people pissed off because they can't get it. SWM was like this, every time a new HD DVR comes out it's like this, and WHDVR is like this and it's not DIRECTV's fault that people think they deserve the latest and "greatest" every time something comes out. DIRECTV has not said that existing customers will never get this. What they have said is that right now it's only available for new installs and existing customers had to wait a whole 3 months if they want to get it from DIRECTV. People right now are getting them through retailers there's a whole thread about it.
As much as people love to postulate how good other providers really are compared to a service they've been paying for for however many years they should just go to that company. The fact that they choose to come here and complain shows that they see a value and know that there is something they're getting that they can't get elsewhere, or not as good in some aspect, it's just whining. If another provider was truly better for someone they would just switch because that would be the smart thing to do.