Yes I did, but I had to go through a third party retailer. And I was paying attention. I could not have called DirecTV and gotten one. And it seems I may not have been supposed to be able to have gotten one from where I did.
Which brings up the point of why can I get one from a 3rd party and not directly from DirecTV? Getting one from a third party still takes one out of inventory that could be used on a new customer.
DirecTV has different channels, direct and retail. I guess you can get HR34s through retail. My suspicion is that the retailers still sold to sell it only to new customers and the retailers are disregarding this.
I do understand that part, but how many of these "new" customers even know what an HR34 is? Most of these people were going to sign up for service anyway and just happen to be on the right side of an arbitrary date or they could be getting HR21's.
Now if DirecTV were advertising the HR34 and people were calling in based on that advertisement then that is a different story.
Why advertise something you don't have enough of to go around? A few will find out for themselves, from the website. Others can be upsold by phone reps. Both of these are a lot cheaper than paying for ads to raise awareness of something you might not be able to deliver if they did ask for anyway.
And I think everyone got a new customer thing that was in place when they first signed up. Why should they keep giving you the same new customer deal year after year? With that said,they really need to install a good loyalty reward program for customers who have been around awhile so they can choose certain things after certain amount of time, instead of just automatically giving something randomly once a year. Let us earn points towards free hardware, or what have you.
I agree, it's clearly not cost-effective for them to replace a lot of equipment for each customer every year. They do really have a loyalty program, they just don't tell anyone about it. You are earning points toward free hardware, they just don't make it clear. I would imagine they perceive this saves them money, and they're probably right.
Honestly, it bugs me a bit more than even if you do have ancient hardware, DirecTV can't even upgrade you unless it's to a different class! You cannot specify what equipment you get, so if you have an HR22 right now, there's no way for them (that I know of) to send you an HR24. You can buy one at retail, but then you have to pay. Kinda lame.