Please explain how existing customers are treated poorly as I've never understood this. Very few customers from DIRECTV are still around from when you had to buy your own equipment to get setup. Out of those I'd bet none of them have never been given a free upgrade at some point in their life with DIRECTV.
Satellite new customer offers exist because they would be unable to sign up new customers without them due to their business models vs cable. Now if you want them to switch to a cable model, which people love to compare them by because cable gives them whatever equipment they have in the shop, then you need to start adding in rental costs to your bill.
Given that DIRECTV has a churn rate of 1.5% and you can read the threads of all the discounts across the web they take care of their existing customers. The fact is people like to complain about what they don't get and never state what they do get.
Every time a new piece of technology comes out you have people pissed off because they can't get it. SWM was like this, every time a new HD DVR comes out it's like this, and WHDVR is like this and it's not DIRECTV's fault that people think they deserve the latest and "greatest" every time something comes out. DIRECTV has not said that existing customers will never get this. What they have said is that right now it's only available for new installs and existing customers had to wait a whole 3 months if they want to get it from DIRECTV. People right now are getting them through retailers there's a whole thread about it.
As much as people love to postulate how good other providers really are compared to a service they've been paying for for however many years they should just go to that company. The fact that they choose to come here and complain shows that they see a value and know that there is something they're getting that they can't get elsewhere, or not as good in some aspect, it's just whining. If another provider was truly better for someone they would just switch because that would be the smart thing to do.
Get what? I been offered just about NOTHING form DIRECTV in 11 years.
My first HD Tivo was a wedding gift, I paid for an upgrade to DIRECTV's HR20 myself. I paid for my own SWIM/LNB and installed myself. paid for my HR21-100 one I need another DVR. Installed myself.
MRV, had unsupported on my network before I asked for a DECA set-up, thinking it was better. It was not and that's the ONLY thing DIRECTV had helped out with in 11 years of being as subscriber. AT&T wireless and Home internet have ALWAYS offered me freebies and upgrades/special pricing for loyalty. So, YES, DIRECTV should help loyal subscribers here and they, especially, you you must PAY for a HD DVR to get service!
Edited by gio12, 26 December 2011 - 07:26 AM.