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Posted 24 December 2011 - 11:42 PM
Posted 25 December 2011 - 12:37 AM
My hr21-100 keeps freezing up. It started three days ago. I have another hr21-100 and an h21-100 and those are both working fine. I have whole home dvr and went to watch something in another room and noticed I couldn't see anything on the troubled box. I then went to the troubled box and it was unresponsive. I reset it and i thought that fixed it but over the last two nights the box keeps freezing up. Sometimes the screen will freeze and then start working again. Other times I get a signal strength error message (771 or 772 I believe). Sometimes even when the picture is not freezing I will get the error message. The times between freezes seems to be getting worse. All cables appear to be connected fully and nothing has been moved recently. Is there something I should do or is it the box? If its the box will directv replace with the same box or would it be an hr24? Thanks for any help. Merry Christmas.
First thing to check is your signal strength. You could be dealing with a connector or cable issue. A quick test is to swap the receiver to another location and see if the problem follows the receiver or if it stays in the same place with a different receiver. It could also be a dish alignment and a connector issue making this receiver more susceptible. I would check your signal strengths on the other receivers as well.
As far as a replacement you'll get whatever they ship out. If you're wanting a specific model number you would need to order it through a retailer. If a receiver is replaced by a technical problem by a service call or ERP order there is not an agreement and you only have to pay the $19.95 if you don't have the protection plan.
Posted 26 December 2011 - 03:19 PM
Posted 26 December 2011 - 04:20 PM