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Guest Message by DevFuse

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Incomplete guide, now no timers


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5 replies to this topic

#1 OFFLINE   Fancydog

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Posted 28 December 2011 - 07:00 PM

So my 722 has been working flawlessly. The other day (12-23?-11) I noticed that some of the channels were showing the dreaded NO INFO AVAILABLE in the guide, so I did a hard reboot and it downloaded new info. All is well, or so I thought.
Now, all my timers are still in the timer list, but none of the shows are
marked in the guide, and none of them are recording. If I go to my
recordings, schedule, timers, all the timers are there, and they show if
they will be recorded or not (repeats, already in DVR, not a new episode),
but none of them show up at all in the guide as timer events, and the timers
do not fire. The timer schedule page for each timer is blank.
Anybody else having problems?

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#2 OFFLINE   MaryB@DishNetwork

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Joined: Jan 18, 2011

Posted 28 December 2011 - 08:09 PM

So my 722 has been working flawlessly. The other day (12-23?-11) I noticed that some of the channels were showing the dreaded NO INFO AVAILABLE in the guide, so I did a hard reboot and it downloaded new info. All is well, or so I thought.
Now, all my timers are still in the timer list, but none of the shows are
marked in the guide, and none of them are recording. If I go to my
recordings, schedule, timers, all the timers are there, and they show if
they will be recorded or not (repeats, already in DVR, not a new episode),
but none of them show up at all in the guide as timer events, and the timers
do not fire. The timer schedule page for each timer is blank.
Anybody else having problems?


Can you please send me your account information so I can get this issue reported as quickly as possible? Thank you!

Mary Catherine Brady
Team Lead- Dish Internet Response Team

Sunday-Wednesday 2:30pm-11:00pm, Thursday 1:30pm-10:00pm (MST)

 


#3 OFFLINE   Fancydog

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Posted 28 December 2011 - 11:44 PM

Wish I could Mary, but I'm new here, and the forum won't let me reply to you. Something about 5 posts.

#4 OFFLINE   MaryB@DishNetwork

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Joined: Jan 18, 2011

Posted 29 December 2011 - 12:07 AM

Wish I could Mary, but I'm new here, and the forum won't let me reply to you. Something about 5 posts.


Sorry, I didn't notice. You can send me an e-mail to marycatherine.brady@dishnetwork.com. That will work just as well! Thank you!

Mary Catherine Brady
Team Lead- Dish Internet Response Team

Sunday-Wednesday 2:30pm-11:00pm, Thursday 1:30pm-10:00pm (MST)

 


#5 OFFLINE   Fancydog

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Posted 29 December 2011 - 09:59 AM

BTW, I have software version L722RJNB-N.

#6 OFFLINE   Fancydog

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Posted 01 January 2012 - 11:29 AM

The guide has continued to be updated, but none of the old timers are firing, only new timers that I have created since the "L722RJNB-N software upgrade".
This morning I noticed another problem, you cant watch a program thats still recording without the 722 reverting to "live".
I tried this morning to watch "CBS Sunday Morning", as I have done for the last 10 years. Since the program has already started when I get up, I record it, get my coffee, then restart the program from the beginning. Not this morning. The program would play for 3 or 4 minutes, then skip to "live". I had to stop the program, restart from the beginning, then fast forward to where I was. I finally tried doing a fast rewind, and I noticed than even that
hangs up, is jerky, and not plesant to use. Its amazing that this machine, with which I had NO problems, has turned into this cranky, unresponsive and unpleasant to use piece of technology.




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