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R15 Boot Problems
Posted 31 December 2011 - 01:08 PM
I tried pulling the power plug and re-inserting and I get the Hello message & blue screen, and then it goes black and the no signal screen pops up and the REC led goes on. I seldom if ever use the DVR in this receiver as if I wanted to record, the eyeTV has its own setup and it goes directly to my mac's HDD.
So I'm wondering how I can reset the system so I can get it working again. Its possible something was on the remote and its been recording for a day or more (maybe?). There's nothing on the internal D*TV drive that I need so I'd even be happy reformatting it if that's the solution. I pressed the Format button on the remote but nothing changes, and in fact... nothing happens when I press any button on the remote or on the front panel of the R15. I also tried resetting the system via the button behind the door... NADA. The REC light goes out for a second and pops back on.
Can anyone offer me some tips on some kind of hard reset or whatever is needed to reboot the device properly?
Posted 02 January 2012 - 05:32 PM
You'll have to call DirecTV for a replacement unit. If it is a leased unit, there will be a $20 S & H charge. If it is an owned unit, you may have to pay for a replacement which then becomes a lease. If you have the protection plan, there is no charge no matter if it is leased or owned.
3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K
Posted 12 January 2012 - 12:23 PM
If it is a power supply failure, will a power supply replacement (or repair) solve teh problem?