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Guest Message by DevFuse

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HR34 Or HR24? which does my order seem to be for?


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18 replies to this topic

#1 OFFLINE   chem

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Posted 04 January 2012 - 06:50 PM

I really don't see a need for an HR24, if the HR34 is out...

so my question, looking at my order below , which does it look like i would be getting?


Item Description Price Quantity Total
DIRECTV® Slimline Satellite Dish Free 1 Free
LoyalCust Free 1 Free
Whole-Home DVR Service $3.00 1 $3.00
HD Access $10.00 1 $10.00
HD Receiver $99.00 1 $99.00
HD Receiver $99.00 1 $99.00
HD DVR Receiver $99.00 1 $99.00
Whole-Home DVR Upgrade Offer w/Cinema Connection Kit (Coax) $199.00 1 $199.00
Whole Home Offer Condition Free 1 Free
HD-DVR Receiver Condition Free 1 Free
HD Access Free 1 Free
Sales Order Credit ($199.00) 1 ($199.00)
Sales Order Credit ($99.00) 1 ($99.00)
Sales Order Credit ($19.95) 1 ($19.95)
Sales Order Credit ($99.00) 1 ($99.00)
Delivery and Handling Fee $19.95
Professional Installation Free
Tax $8.66
Order Total $107.66

...Ads Help To Support This SIte...

#2 OFFLINE   Drucifer

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Posted 04 January 2012 - 06:53 PM

Don't see HMC. So no to you getting a HR34

DREW

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LR: HR34-7, Den: HR24-1, MB: HR24-5, Bsm: HR21-2, Kit: H25-5
PrimeStar '95, DirecTV  '00


#3 OFFLINE   Davenlr

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Posted 04 January 2012 - 06:53 PM

1 regular HD DVR and two regular HD receivers. Could be anything from a HR20 to HR24, but its not a 34.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#4 OFFLINE   trh

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Posted 04 January 2012 - 06:54 PM

Neither..... sort of. The HR34 will be listed as HMC. And whether you get an HR24 will be determined by what the installer has in his van. It will probably be a 24; but it might not be.

#5 OFFLINE   chem

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Posted 04 January 2012 - 07:13 PM

Lame, i guess i will cancel.

Does anyone know that since i was not under contract, if i cancel this order will i still be under the new 2 year contract?

I might as well cancel and order all new service/equipment if i can.

#6 OFFLINE   Davenlr

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Posted 04 January 2012 - 07:16 PM

If you are not currently a customer, then you are not under contract until they activate the first box on your account in your house.

If you are not a current customer, cancel that order, then go on the website and build your own order with a HMC (HR34) and two HD receivers. Then you will get what you were wanting.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#7 OFFLINE   chem

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Posted 04 January 2012 - 07:23 PM

If you are not currently a customer, then you are not under contract until they activate the first box on your account in your house.

If you are not a current customer, cancel that order, then go on the website and build your own order with a HMC (HR34) and two HD receivers. Then you will get what you were wanting.



I am a current customer, however i was not under any agreement, last change done to our system was in 2008.

When i called yesterday they extended the contract two years to get this new equipment. Knowing what i know now, ill rather cancel the whole order all together and just order as a new customer if possible.

#8 OFFLINE   Davenlr

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Posted 04 January 2012 - 07:29 PM

Well, you cannot order as a new customer, but you can cancel before you activate anything and keep from extending your contract.

Wait until March, when the HR34 is available to current customers, then work your deal magic. Be prepared to spend at least $399 for the HMC, possibly with credits if they decided to offer credits on that unit.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#9 OFFLINE   Drucifer

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Posted 04 January 2012 - 07:31 PM

Or you can try again in Feb when the HMC is supposed to be available to current customers.

DREW

Do it Right, Do it Once
LR: HR34-7, Den: HR24-1, MB: HR24-5, Bsm: HR21-2, Kit: H25-5
PrimeStar '95, DirecTV  '00


#10 OFFLINE   chem

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Posted 04 January 2012 - 07:36 PM

Well, you cannot order as a new customer, but you can cancel before you activate anything and keep from extending your contract.

Wait until March, when the HR34 is available to current customers, then work your deal magic. Be prepared to spend at least $399 for the HMC, possibly with credits if they decided to offer credits on that unit.



Why can't i order as a new customer?

currently the plan is under my future wife's, couldn't we just cancel that and order as a new customer under my name?

#11 OFFLINE   Davenlr

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Posted 04 January 2012 - 07:48 PM

If you personally do not have an account, and you dont live at an address that has an active account, then yes, you can sign up as a new customer.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#12 OFFLINE   trh

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Posted 04 January 2012 - 07:56 PM

When you cancel your current account, you have to return the leased equipment (depending on the models).

#13 OFFLINE   chem

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Posted 04 January 2012 - 08:01 PM

When you cancel your current account, you have to return the leased equipment (depending on the models).


I dont have an account under my name anywhere, and all the equipment is really old (R10, R15-500) so no problem returning it, although they mentioned "we" owned it.

#14 OFFLINE   Shades228

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Posted 04 January 2012 - 08:02 PM

Existing customers can order in February.

#15 OFFLINE   RunnerFL

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Posted 04 January 2012 - 09:11 PM

Why can't i order as a new customer?


Because you're not a new customer, you're a current customer.
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#16 OFFLINE   trh

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Posted 04 January 2012 - 10:21 PM

His fiance is a current customer. He isn't. So he can order now as a new customer. But the challenge will be the same address as his fiance's.

#17 OFFLINE   RunnerFL

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Posted 05 January 2012 - 09:08 AM

His fiance is a current customer. He isn't. So he can order now as a new customer. But the challenge will be the same address as his fiance's.


DirecTV is wise to those games and will consider the address as the "customer" unless he can prove he just moved in after she moved out. A friend of mine going through a divorce had the same issue and they wouldn't treat him as a new customer.
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#18 OFFLINE   chem

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Posted 05 January 2012 - 02:20 PM

DirecTV is wise to those games and will consider the address as the "customer" unless he can prove he just moved in after she moved out. A friend of mine going through a divorce had the same issue and they wouldn't treat him as a new customer.


well i just canceled, there business model makes no sense to me.

I will either be getting the new HR34, but not before i look into cable (charter).

#19 OFFLINE   RunnerFL

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Posted 05 January 2012 - 03:46 PM

well i just canceled, there business model makes no sense to me.


It's actually pretty simple. You are either a new customer or your not. Just because you tried to cheat the system and it didn't work doesn't mean it makes no sense.
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