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Guest Message by DevFuse

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Broken discs from Blockbuster mailing -- 0 for 2


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38 replies to this topic

#1 OFFLINE   BqWUDUDj

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Posted 09 January 2012 - 07:33 PM

I just tried out the Blockbuster DVD mailing service which, I guess, is included in the Platinum replacement package. So far my first two ever discs have both arrived cracked in the mail. Is this normal?

How often does Blockbuster/Dish typically send out damaged discs? I don't use Netflix, so I don't know what to expect here. And maybe it's just bad luck that I get two duds in a row. But since Blockbuster will send out one at a time, that's two full weeks that I haven't gotten to watch anything.

This post (from four years ago) says they threaten to suspend your account if you complain too much.

http://answers.yahoo...06182353AAlmAWn

I called Dish Network on the phone and the guy gave me instructions for starting my browser and going to www.dishnetwork.com. But he didn't have a clue about quality of service.

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#2 OFFLINE   olguy

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Posted 09 January 2012 - 07:47 PM

I seriously doubt if Blockbuster (Dish is not involved in the operation) ever sends out a damaged disc. I strongly suspect the USPS mishandled the discs. Another poster on another forum received an empty envelope courtesy of the USPS. He tried to get Dish to help. No luck. The DVD did not show up in his At Home list so there was no Report a Problem link on his queue page. He called the Blockbuster number below and they explained the problem and promptly sent him another copy.

I got it from the Blockbuster site. It worked for the other poster.


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For questions about Blockbuster By Mail, Blockbuster On Demand, or Online Purchases, please call us at 1-866-692-2789
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#3 OFFLINE   Slamminc11

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Posted 09 January 2012 - 07:56 PM

I've had 18 movies delivered so far and all of them have been good. Some of the movies haven't been so good, but the discs have been fine

#4 OFFLINE   olds403

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Posted 10 January 2012 - 06:00 AM

I have had probably 8 or so movies delivered by mail and got my first broken one last week. I reported it on the website and they sent out a replacement. I also would suspect the postal service is responsible for the broken discs.

#5 OFFLINE   bobukcat

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Posted 10 January 2012 - 08:45 AM

I've had Netflix for years (since I bought my first DVD player) and BB by mail for a few months and have never received a broken disc from either. I've probably had 3 from Netflix that wouldn't play because they were severely scratched but that's a very low failure rate considering how many discs I've received from them. Sounds like you're off to a jinxed start with them! :-)

#6 OFFLINE   normang

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Posted 10 January 2012 - 08:58 AM

Its possible they sent out a damaged disc, I've seen some discs that look fine, don't play, until you examine it very closely and see a crack, that in some cases can be overlooked. I don't think BB or Netflix want to send out damaged discs if they can avoid it, costs them something to send you a replacement.
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#7 OFFLINE   hiloyo63

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Posted 10 January 2012 - 11:43 PM

i had bb a couple years ago and found broken and cracked discs were a common problem.
maybe because i like older movies that have been viewed many many times i guess.

#8 OFFLINE   Christopher Gould

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Posted 11 January 2012 - 05:26 PM

netflix customer here and i have received 75+ blurays and have received one broken one. Now i have received envelopes the have been ate by the post office machines.

#9 OFFLINE   BqWUDUDj

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Posted 18 January 2012 - 05:40 PM

My third try at the service arrived today --- cracked again. That's three discs in a row, all which have a straight crack from the center to the outer edge.

#10 OFFLINE   CeeWoo

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Posted 18 January 2012 - 05:47 PM

I'm guessing we've had a dz or so disks from Blockbuster (since dish started the bbmp)...never a problem

(however now I'm afraid to open the envelop with one that came today ;) )

Edited by CeeWoo, 18 January 2012 - 05:56 PM.


#11 OFFLINE   Slamminc11

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Posted 18 January 2012 - 05:53 PM

six discs in the last two weeks, and not a crack anywhere.
You must have the worst luck in Blockbuster history!

#12 OFFLINE   oldschoolecw

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Posted 18 January 2012 - 05:53 PM

My third try at the service arrived today --- cracked again. That's three discs in a row, all which have a straight crack from the center to the outer edge.


Are you ordering the same movie each time?

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#13 OFFLINE   BqWUDUDj

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Posted 18 January 2012 - 08:18 PM

Are you ordering the same movie each time?


Yes. I think I'm getting different discs, but I haven't made note of where the crack is. I also think the discs pass each other in the mail as I return a disk and they send me another one. This is based on the e-mail notifications I get.

I reported the third disc as bad and now I'm in jail for some period of time. The web page said I had to wait before getting another one, but it didn't say how long. The rep I called at Dish Network also didn't have a clue.

#14 OFFLINE   MattG@DISH Network

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Posted 18 January 2012 - 08:36 PM

Yes. I think I'm getting different discs, but I haven't made note of where the crack is. I also think the discs pass each other in the mail as I return a disk and they send me another one. This is based on the e-mail notifications I get.

I reported the third disc as bad and now I'm in jail for some period of time. The web page said I had to wait before getting another one, but it didn't say how long. The rep I called at Dish Network also didn't have a clue.


For problems with Blockbuster's by-mail service, you would need to contact Blockbuster directly. Unfortunately, dish employees wouldn't be able to help with problems with the discs, but we can help with things like billing issues, and questions about the service

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#15 OFFLINE   olguy

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Posted 18 January 2012 - 09:12 PM

I reported the third disc as bad and now I'm in jail for some period of time. The web page said I had to wait before getting another one, but it didn't say how long. The rep I called at Dish Network also didn't have a clue.

I posted the Blockbuster number in post 2 in reply to your original post. I also stated it had worked for another poster.
Just another old geezer killin' time till time kills me.

#16 OFFLINE   phrelin

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Posted 19 January 2012 - 12:36 AM

For problems with Blockbuster's by-mail service, you would need to contact Blockbuster directly. Unfortunately, dish employees wouldn't be able to help with problems with the discs, but we can help with things like billing issues, and questions about the service

This is a problem.

I still have Dish Platinum on my account as the 30th Anniversary 12 month freebie. It should expire February1. Here's a screenshot:

Posted Image


I, of course, want to continue Platinum. But my understanding is Dish Network has chosen to no longer sell it.

Dish Network sells Blockbuster Movie Pass with the channels I want from the old Platinum. It's $10.00 a month. I will pay it to Dish Network, of which Blockbuster is a division.

At a minimum, if I pay Dish Network for channels it provides and discs its Blockbuster division provides, I would expect to be able to call Dish Network about a problem.

Perhaps the Dish Network employee I talk to will have to say: "Gee, I'm really sorry that happened to you. Let me transfer you to one of our Blockbuster service problem resolution representatives." And then the Dish Network employee...
  • (a) transfers my call to someone who probably works for Blockbuster but whose name or other ID is known to the Dish Network employee and
  • (B) makes a notation on my account about the contact so that should my problem not be resolved there will be a record.
You see, if in two weeks I pay Dish for its Blockbuster Movie Pass package and something is wrong with the service I pay Dish for, I will expect Dish to be able to handle it just as I have for many, many, many years.

Matt, I understand that establishing the policy of how things are handled right now was, or should have been, established by the top corporate officers who made the determination to buy Blockbuster and combine it with Dish Network. After all, they were cautiously planning the future of two of their divisions.

I hope you can pass my suggestion for a policy change up the chain of command to corporate.

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#17 OFFLINE   BqWUDUDj

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Posted 19 January 2012 - 05:34 AM

You see, if in two weeks I pay Dish for its Blockbuster Movie Pass package and something is wrong with the service I pay Dish for, I will expect Dish to be able to handle it just as I have for many, many, many years.

Matt, I understand that establishing the policy of how things are handled right now was, or should have been, established by the top corporate officers who made the determination to buy Blockbuster and combine it with Dish Network. After all, they were cautiously planning the future of two of their divisions.

I hope you can pass my suggestion for a policy change up the chain of command to corporate.


I agree. At a minimum, the Dish reps should be trained to refer us to Blockbuster when we call. The Dish phone number is on the disc mailing envelope and if you want to receive cracked discs three times as often, you are supposed to call Dish for an upgrade. I'd expect Blockbuster to get all confused because I've never registered for an account with them and they'd probably refer me to Dish Network's number.

Also, the Customer Care -> Call Us link under Help for the movie pass web site says:

Blockbuster Movie Pass Customer Care phone support is available 24 hours a day.

If you have a question or concern about your Blockbuster Movie Pass account or service, please call us at 1-800-333-DISH.


I'll give Blockbuster a call anyway. Maybe there were a few posts to this thread when I checked and I missed the second one with the phone number in it before. Although, it's not obvious why Dish Network MoviePass customers should call a Blockbuster By Mail, Blockbuster On Demand, or Online Purchases phone #.

#18 OFFLINE   gc916

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Posted 19 January 2012 - 06:24 AM

I recently signed up for Blockbuster service. Of the three discs I have received in the past week, two arrived broken.

I reported the issue in the "My Queue" section of Blockbuster's website, and replacement discs were shipped the following day. The first arrived in good condition; the other should arrive today.

#19 OFFLINE   oldschoolecw

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Posted 19 January 2012 - 08:32 AM

Yes. I think I'm getting different discs, but I haven't made note of where the crack is. I also think the discs pass each other in the mail as I return a disk and they send me another one. This is based on the e-mail notifications I get.

I reported the third disc as bad and now I'm in jail for some period of time. The web page said I had to wait before getting another one, but it didn't say how long. The rep I called at Dish Network also didn't have a clue.


The reason I asked was I kept ordering the same movie each time the movie came broken, and NetFlix kept sending it back to me, even though I told them it was broke. This was over 3 years ago. So how I figured it out that they kept sending the same broken disc was I put a mark with a sharpie on the DVD and sure enough it came back to me 2 times. After that, I moved on to a different movie:)

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#20 OFFLINE   Zero327

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Posted 22 January 2012 - 03:13 AM

This is a problem.

I still have Dish Platinum on my account as the 30th Anniversary 12 month freebie. It should expire February1. Here's a screenshot:

Posted Image


I, of course, want to continue Platinum. But my understanding is Dish Network has chosen to no longer sell it.

Dish Network sells Blockbuster Movie Pass with the channels I want from the old Platinum. It's $10.00 a month. I will pay it to Dish Network, of which Blockbuster is a division.

At a minimum, if I pay Dish Network for channels it provides and discs its Blockbuster division provides, I would expect to be able to call Dish Network about a problem.

Perhaps the Dish Network employee I talk to will have to say: "Gee, I'm really sorry that happened to you. Let me transfer you to one of our Blockbuster service problem resolution representatives." And then the Dish Network employee...
  • (a) transfers my call to someone who probably works for Blockbuster but whose name or other ID is known to the Dish Network employee and
  • (B) makes a notation on my account about the contact so that should my problem not be resolved there will be a record.
You see, if in two weeks I pay Dish for its Blockbuster Movie Pass package and something is wrong with the service I pay Dish for, I will expect Dish to be able to handle it just as I have for many, many, many years.

Matt, I understand that establishing the policy of how things are handled right now was, or should have been, established by the top corporate officers who made the determination to buy Blockbuster and combine it with Dish Network. After all, they were cautiously planning the future of two of their divisions.

I hope you can pass my suggestion for a policy change up the chain of command to corporate.


DISH isn't that integrated with BB yet, it's still being worked on. For the same reasons, DIRT can't pass any feedback to those who need to receive it (they can send it on to their DISH managers, who will send another e-mail into the void); the contacts to handle those items haven't been decided yet. A number of items are on the table as to what will be done with BB.

Eventually, I'm sure you'll be able to call and have BB issues addressed in some fashion; but for now, one more customer on the phone isn't going to get anything done, so it's not available.

New acquisitions take time to iron out. DISH has only owned BB a few months, and a lot of people are already asking for a large number of changes to how both companies do business. Give it some time (in corporate time that means at least 2 years).
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