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NBA League Pass Broadband Activation problems


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17 replies to this topic

#1 OFFLINE   peters4n6

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Posted 17 January 2012 - 03:51 PM

I've been trying to get the broadband/mobile component of my LP package activated...to no avail. The online methods thus far have not worked. As backup the NBA has a ticket system, but the so-called upload server never works (they want proof of LP subscription from DTV and your acct #). The backup to that is to fax the info which I have done twice in the past 10 days. I found a number for LP Broadband support (888 622 0178) but they insist they have nothing to do with activation and the guy had the nerve to tell me that fax "is the least reliable method of communication". When I informed him that was the only option left for me he said I should email my info to nba-leaguepass@turner.com I told him I was not very hopeful. He apologized several times and said there was nothing else he could do. Any ideas?


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


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#2 OFFLINE   gpg

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Posted 17 January 2012 - 04:07 PM

How recently have you tried? I sent in my ticket about 10 days ago and successfully got everything working over the weekend.
HR24-200,HR23-700,HR21-200, HR21-100, HR34-700,
Sony KDS-R50XBR1,HDMI, LG 37LH40,HDMI Vizio 390-A1,HDMI,Sony KDL-40NX711, HDMI, Vizio VO320E, HDMI, SWM16 with DECA,
Sony STR-DG1000 AV Receiver optical cable connection for HR24-200, GenieGo

#3 OFFLINE   peters4n6

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Posted 17 January 2012 - 04:10 PM

1/4, 1/9, and again today. did you get an email confirming activation? I just try to launch LP Broadband 2-3 times a day to see if it has happened...thus far obviously no.


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


#4 OFFLINE   hilmar2k

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Posted 17 January 2012 - 04:10 PM

It amazes me that we see this identical thread every year (not meant as a shot in any way to the OP).

#5 OFFLINE   peters4n6

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Posted 17 January 2012 - 04:12 PM

It amazes me that we see this identical thread every year (not meant as a shot in any way to the OP).


i'd like to hear from people who have had the online activation work (i.e., selecting dropdown box with 'Directv' and then entering account number) it has never worked for me. faxes in past years have worked after 1-2 days..this year it is ridiculous.


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


#6 OFFLINE   lacubs

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Posted 17 January 2012 - 04:14 PM

this will sound funny "take a picture of yourself watching LP" and send it to them that your proof you have it, it may work before your D bill comes

#7 OFFLINE   adkinsjm

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Posted 17 January 2012 - 05:51 PM

Get a screen capture of recent activity on your account and email it to the NBA.

#8 OFFLINE   peters4n6

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Posted 17 January 2012 - 06:19 PM

Get a screen capture of recent activity on your account and email it to the NBA.


That's what I did.


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


#9 OFFLINE   Jive Turkey

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Posted 17 January 2012 - 08:17 PM

I have never gotten activation to work, in any year. I don't even try anymore.

#10 OFFLINE   cforrest

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Posted 17 January 2012 - 10:14 PM

I faxed off a copy of my bill to the NBALP Dept of Turner Sports with my NBA.com email address I use. Within 48hrs I was up and running with the login credentials of my NBA.com account. I would go that route if you can, it's fast & easy.

To Submit A Fax

To: NBA League Pass Broadband
Fax #: 404-878-4093

When faxing your information, be sure to include the email address for your All Access account and any related ticket number.

Edited by cforrest, 17 January 2012 - 10:21 PM.

D* Setup:

Slimline (AU9-S) w/no multiswitch
(1) HR21-100 0x87F (7/8/08 Made in Mexico) via HDMI to Pioneer PDP-6020FD
(1) HR24-100 0x87F (11/9/10 Made in Thailand) via HDMI to Panasonic TC-P58S2

FIOS 150/65


#11 OFFLINE   gpg

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Posted 17 January 2012 - 10:24 PM

1/4, 1/9, and again today. did you get an email confirming activation? I just try to launch LP Broadband 2-3 times a day to see if it has happened...thus far obviously no.


I got an email telling me to try again and when I did, it worked.
HR24-200,HR23-700,HR21-200, HR21-100, HR34-700,
Sony KDS-R50XBR1,HDMI, LG 37LH40,HDMI Vizio 390-A1,HDMI,Sony KDL-40NX711, HDMI, Vizio VO320E, HDMI, SWM16 with DECA,
Sony STR-DG1000 AV Receiver optical cable connection for HR24-200, GenieGo

#12 OFFLINE   ajc68

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Posted 17 January 2012 - 10:52 PM

I was having trouble this year activating my NBA Broadband when entering my account no. It kept saying there was no record of my subscription. I had never had this trouble in the past. I had copied and pasted my account no. directly from my D* account. When I looked elsewhere on the site I noticed my account no. again, this time w/o a zero in front. So I copied and pasted that no. w/o the zero it worked! So for me it needed to be the eight-digit no. rather than the nine-digit no. that included a zero in front.

#13 OFFLINE   peters4n6

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Posted 18 January 2012 - 10:11 AM

I faxed off a copy of my bill to the NBALP Dept of Turner Sports with my NBA.com email address I use. Within 48hrs I was up and running with the login credentials of my NBA.com account. I would go that route if you can, it's fast & easy.

To Submit A Fax

To: NBA League Pass Broadband
Fax #: 404-878-4093

When faxing your information, be sure to include the email address for your All Access account and any related ticket number.


Yes, that's what I did each time.


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


#14 OFFLINE   peters4n6

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Posted 18 January 2012 - 10:12 AM

I was having trouble this year activating my NBA Broadband when entering my account no. It kept saying there was no record of my subscription. I had never had this trouble in the past. I had copied and pasted my account no. directly from my D* account. When I looked elsewhere on the site I noticed my account no. again, this time w/o a zero in front. So I copied and pasted that no. w/o the zero it worked! So for me it needed to be the eight-digit no. rather than the nine-digit no. that included a zero in front.


I had that problem in previous years, too. Not so this year, still waiting.

Again, when you were "accepted" were you emailed? I'm getting tired of trying to log-in 3 times a day to see if I'm good.


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


#15 OFFLINE   golfnut-n-nh

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Posted 19 January 2012 - 07:28 AM

i'd like to hear from people who have had the online activation work (i.e., selecting dropdown box with 'Directv' and then entering account number) it has never worked for me. faxes in past years have worked after 1-2 days..this year it is ridiculous.


I could not get the online activation to work. I faxed the required information from work and before I could return to my seat I had an email stating everything was in place. I have been able to watch games on my iPhone, iPad and PC. Technology is sweet, when it works! :D

#16 OFFLINE   peters4n6

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Posted 19 January 2012 - 09:52 AM

I'm good now. Only took a total of 3 faxes over two weeks!


One HR21 with AM21 OTA (playroom)

One HR24-100 (great room)
One HR24-500 (Master BR) with AM21 OTA
SL5-SWM
two receivers with 1TB drives in external enclosures connected via esata.
Winegard hd-1080 UHF/hi-VHF antenna


#17 OFFLINE   la24philly

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Posted 03 February 2012 - 03:38 PM

guys, I forgot all about the NBA LP on broadband. I have NBA LP on directv. BUt today i went on nba.com site and registered and tried to activate the online.

I had problems.

I wound up filling out a form and submitting my bill as proof I ordred it.

Hope to hear back soon, man I wonder if NBA does this on purpose.

Directv Premier Sport Packages  NFL ST, MLB EI, NHL CI, NBA LP,

Comcast Triple Play TV ( cheapest tv package for CSN Philly and TCN)


#18 OFFLINE   mshaw2715

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Posted 05 February 2012 - 09:35 AM

The trick this year seems to be move all zeros from the front side of your account number and then try verifying again. start with the first none zero in your account number and then type every number after that including zeros, but make sure only removed the zeros that were at the beginning before other numbers.

guys, I forgot all about the NBA LP on broadband. I have NBA LP on directv. BUt today i went on nba.com site and registered and tried to activate the online.

I had problems.

I wound up filling out a form and submitting my bill as proof I ordred it.

Hope to hear back soon, man I wonder if NBA does this on purpose.






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