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Guest Message by DevFuse

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It's Official! I've stumped the TurboTax tech support people--program won't open


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256 replies to this topic

#21 OFFLINE   Lord Vader

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Posted 17 January 2012 - 06:02 PM

Yup. More times than I can remember.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.


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#22 OFFLINE   shedberg

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Posted 17 January 2012 - 06:09 PM

Another obvious thing, have you checked for viruses or HDD issues?

#23 OFFLINE   kiknwing

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Posted 17 January 2012 - 06:10 PM

Did you buy a CD or use a digital download?
Also, have you tried manually updating it?
http://turbotax.intu...-/GEN81462.html

My Setup
Directv '98


#24 OFFLINE   shedberg

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Posted 17 January 2012 - 06:14 PM

Also, do you have multiple versions of turbotax installed?

This was also an issue in 2010 for quite a few users. See here:

https://ttlc.intuit....10-won-t-launch

#25 OFFLINE   Lord Vader

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Posted 17 January 2012 - 06:21 PM

Another obvious thing, have you checked for viruses or HDD issues?


Yup. Virus free and the drive checks out fine.

Did you buy a CD or use a digital download?
Also, have you tried manually updating it?
http://turbotax.intu...-/GEN81462.html


At first it was a download, which wouldn't even install due to a bootstrapper error problem. So, I picked up the CD of Deluxe on sale. That installed fine, but the program wouldn't open. Next, support gave me a free download of Premier, which installed fine, but again, would not open once I tried to launch it.

Also, do you have multiple versions of turbotax installed?

This was also an issue in 2010 for quite a few users. See here:

https://ttlc.intuit....10-won-t-launch


Nope. This PC is only 7 months old, so there is nothing related to TurboTax on it, save for my tax files from last year.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.


#26 OFFLINE   HDJulie

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Posted 17 January 2012 - 06:29 PM

Did you look in Event Viewer? I forget if it shows application issues

#27 OFFLINE   kocuba

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Posted 17 January 2012 - 06:31 PM

Have you checked the Event Viewer for any messages?

Control Panel | Administrator Tools | Event Viewer

Maybe something under Applications/

Also could run Process Monitor

http://www.techspot....ss-monitor.html

Run that and then try starting TurboTax. Then Filter by the turbotax executable and while it might not help you it could help their tech support.

Just my .02
Dave

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#28 OFFLINE   Lord Vader

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Posted 17 January 2012 - 06:46 PM

There should be no need to run this program under XP Mode, besides that requires installing the XP Mode and setting it up and Windows 7 Pro or better.

I would try first to right click on the shortcut and choose Propertites then click on the compatibility Tab. Put a check mark in the box for Run in Compatibility mode. It will default to Windows XP with Service pack 3.

The next step is to try to right click on the shortcut and try to run as Administrator.

If neither of these steps work, not to sure, but will look around.

Michael.


Here's what the compatibility check shows (see attached file).

BTW, there is no option for me to run the program as an admin via the method you suggested.

Attached Files


FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.


#29 OFFLINE   armophob

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Posted 17 January 2012 - 06:47 PM

I'll tell ya what. I'll make a deal to the first person here who can correctly solve my problem


I have used the online version of Premier for a few years now. But as I remember, when you purchase it for download, can't you request a hard cd with that price?

#30 OFFLINE   spartanstew

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Posted 17 January 2012 - 06:58 PM

I have used the online version of Premier for a few years now.


Me too, haven't bought the disc in several years - and TT is free for BofA customers to boot.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#31 OFFLINE   Marlin Guy

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Posted 17 January 2012 - 07:06 PM

I know you said you did all of the dotnet stuff, but I like to double-check.
http://connect.micro...-5-is-installed

#32 OFFLINE   Lord Vader

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Posted 17 January 2012 - 07:24 PM

This is the first I've heard of .NET 4.5. I've downloaded it and will run it to see if that makes a difference.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.


#33 OFFLINE   mobandit

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Posted 17 January 2012 - 08:13 PM

What anti-virus software are you running? Perhaps try to disable your av software and attempt to start it?

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#34 OFFLINE   Lord Vader

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Posted 17 January 2012 - 08:17 PM

I know you said you did all of the dotnet stuff, but I like to double-check.
http://connect.micro...-5-is-installed


I was really hoping that downloading and installing 4.5 would work, but sadly, it did not. Problem still exists.

What anti-virus software are you running? Perhaps try to disable your av software and attempt to start it?


I've gone farther than that--I totally uninstalled my AV program, then rebooted my PC, and re-installed TurboTax. Same problem. Just can't get it to open.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.


#35 ONLINE   The Merg

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Posted 17 January 2012 - 08:42 PM

With regard to the .NET fixes, have you tried completely removing all aspects of .NET and then using Windows Update to reinstall .NET? I have found that sometimes does the trick with regard to issues that are caused by .NET.

- Merg

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#36 OFFLINE   Lord Vader

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Posted 17 January 2012 - 08:48 PM

Yup. Did that a while back.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.


#37 OFFLINE   RasputinAXP

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Posted 17 January 2012 - 09:02 PM

Request a refund and use the online version? I moved to that 3 years ago and it's worked phenomenally. Imported my old TT files, too.

"Belligerent and numerous."

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#38 OFFLINE   MikeW

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Posted 17 January 2012 - 09:03 PM

I would un-install the program, then reboot. Log in and create a new user with admin priveledges. Log in as the new user and install the program. Could be an issue with the user profile that you are installing with.

#39 OFFLINE   armophob

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Posted 17 January 2012 - 09:13 PM

Why I was asking about getting the hard disc cd is that they may have a problem with the download at the remote site.
Has anyone here downloaded it and had success? Or is everyone using the online version or a cd version?

#40 OFFLINE   Lord Vader

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Posted 17 January 2012 - 09:46 PM

I would un-install the program, then reboot. Log in and create a new user with admin priveledges. Log in as the new user and install the program. Could be an issue with the user profile that you are installing with.


Tried that, too, but it didn't work. There are very few options I haven't tried.

TurboTax is telling me it's a Microsoft issue. Microsoft tells me it's a Dell issue. Dell tells me they want to charge me $129 to try and resolve the issue. Because the PC is 7 months old, it's beyond their free 60-day software repair time frame.

Why I was asking about getting the hard disc cd is that they may have a problem with the download at the remote site.
Has anyone here downloaded it and had success? Or is everyone using the online version or a cd version?


I first installed the CD version of Deluxe--grabbed it on sale at Amazon a while back. When that didn't work, TurboTax support gave me a free, up-to-date version of Premier to download and install. I tried that, but it didn't work either.

I may have to do the online version. Never went that route before, but it looks like I'm left with little else to do.

FAITH: I find the lack of it disturbing.

Opinions are my own but should be those of all Americans, who would be much better off intellectually, psychologically, and emotionally if that were the case.





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