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Guest Message by DevFuse


Watching VOD Issue

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2 replies to this topic

#1 OFFLINE   SmokemanGRP


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Posted 20 January 2012 - 05:01 AM

What is the proper procedure for recording then watching a VOD?

I have two HR22-100’s, no phone lines attached but both are connected to the internet with a WiFi Cinema Connection Kit. Each DVR can see the other using Whole Home so I believe the internet connection is working properly.

A few days ago I used the guide to select a VOD, Rise of the Planet of the Apes. It was added to the queue and I could see it being downloaded when I looked at the list of recorded shows. Last night we decided to watch it and a big message was displayed saying I had to “order the movie by going to directv.com/ppv or call 800-531-5000”. I didn’t see anything obvious when I logged on to their website so I called the 800 number. They had me search for it in the online guide then “Order” it. The confirming email showed the movie on channel 156 the following day (today) starting every 2 hours. I tried watching the recorded movie again but had the same ‘need to order’ message. I called again and was told to search for it with the remote, look for it on channel 1000 (it was on 1100) and order it from there. When I did that, it took me to the recorded movie and still displayed the ‘need to order’ message. When she told me she could fix it for a $5 charge I told her to forget it.

I haven’t watched any recorded movies in quite a while but it used to just ask you to confirm that you wanted to buy the movie when it began playing and that was it. What am I doing wrong? My goal is to download movies but not pay for them until I watch them because sometimes we don't get a chance to watch them for weeks.

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#2 OFFLINE   samrs



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Posted 20 January 2012 - 06:30 AM

The way you described is accurate, download, select in playlist and at some point you are asked to confirm your purchase. Thats how mine works.

Sounds like your IPPV(impulse pay per view) has been turned off. How long have your DVR's been internet connected. If it was recent then you might just need to wait a while for the IPPV to reset. You could also have a CSR take care of it or do it with the voice response system at 531-5000.
HR20-100, HR20-700, HR24-100, HR34-700/AM21

#3 OFFLINE   SmokemanGRP


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Posted 22 January 2012 - 05:50 AM

Thanks Samrs. That’s exactly what the problem was. The CRS passed me over to Tech Support who knew what the problem was right away. Evidentially, IPPV was never turned on since I didn’t have a phone line or Internet access when the installer first installed my systems. I added the Cinema Connection Kit for Internet access myself later.

Another clue that IPPV was turned off was the absence of the “Buy & Watch” menu item for that recorded VOD.

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