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Samsung TV quality?


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113 replies to this topic

#26 OFFLINE   spartanstew

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Posted 26 January 2012 - 07:58 PM

Once again thanks for all the replys! The Samsung I'm looking at would be the UN46D6000. It has pretty damn good reviews, I think 4 out 5 stars. It seems like Samsung's customer support is pretty good, offering refunds and replacements.


I wouldn't spend $1k on a 46" TV (I've seen a Panny 60" for that price and the Mits 82" for only $1400), but if I were it would be THIS

I'm sure Directv can't wait to get their hands on your unit.

 
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#27 OFFLINE   Rich

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Posted 27 January 2012 - 02:06 PM

Once again thanks for all the replys! The Samsung I'm looking at would be the UN46D6000. It has pretty damn good reviews, I think 4 out 5 stars. It seems like Samsung's customer support is pretty good, offering refunds and replacements.

I agree, I think the new TVs these days aren't going to last as long as those before. My dad had a 52" projection tv (huge, heavy TV) that only lasted for about 6-7 yrs, they said it would be more to fix than just to replace...but he had the extended warranty, and the store covered a new one. :)

Basically, I had a 42" Vizio before this, paid nearly $600 for it, the PQ was very pixely, grainy, and just wasn't wonderful, like "eh, looks pretty good I guess" I tried HDMI cables, an upscaling DVD player, but still the PQ was OK, not awesome. Overall, the TV seemed kinda cheap. I ended up returning it.

So now I'm looking for something that will actually "wow" me, or atleast somewhat, and the Samsungs PQ looks awesome. A friend of mine has a Samsung,and I think the PQ is beautiful.


You might consider a Panasonic plasma. Panasonic rates them at 42 years of life. That's using one six hours a day.

Won't look as good PQ-wise in a well lit store, but at home it delivers quite a picture. I've got eight of them, five of them 720p, and I wouldn't consider an LCD unless it was a Sony. I did a lot of looking at LCDs in the last year and ended up with another Panny plasma. Even the 720p sets, which I started buying in 2006 still have superb PQ. The only thing about the plasmas is you have to really read the specs for each model. I'd recommend the ST30 models as the bottom acceptable Panny plasmas. Good prices now.

Rich

#28 OFFLINE   bobukcat

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Posted 27 January 2012 - 02:47 PM

Have you read the User's Manual for this TV? It appears that they use proprietary cables for hooking up Component and Composite video inputs.

I believe we are approaching a good time to purchase a television set anyways, as the Super Bowl is coming up, and the electronic retailers are about to have sales. One thing that I would consider getting is a "SVGA Cables with 3.5mm Stereo Plug" from Monoprice, as that would allow you to hook up a PC to your TV. Of course, a DVI to HDMI cable would work as well.


My new VT series Panasonic plasma has the same thing, short adapter cables from a 3.5mm jack to the RCA females for component and composite. I think its because these displays have gotten so thin that space on the back panel is at a real premium and this allows them to condense the input section into a smaller piece of real estate. They supply all the cables you need so I don't think it's a big deal.

#29 OFFLINE   Rich

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Posted 27 January 2012 - 02:58 PM

My new VT series Panasonic plasma has the same thing, short adapter cables from a 3.5mm jack to the RCA females for component and composite. I think its because these displays have gotten so thin that space on the back panel is at a real premium and this allows them to condense the input section into a smaller piece of real estate. They supply all the cables you need so I don't think it's a big deal.


Do tell him how you like the PQ. Please.

Rich

#30 OFFLINE   bobukcat

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Posted 27 January 2012 - 03:49 PM

Do tell him how you like the PQ. Please.

Rich


Gladly, although there is no shortage of posts from me elsewhere on this site saying that it's the best looking TV picture I've ever seen. I even prefer it to my last generation Pioneer Kuro, which I didn't think I'd be able to say. The Sammys have good pictures too but if it were my money it's going to be Panasonic instead. The blacks are just a tad better, especially detail level in the darkest scenes and colors are vibrant without being over saturated. I just wish they made a 75" inch model with the same picture quality! :-)

#31 OFFLINE   FarmerBob

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Posted 28 January 2012 - 03:18 AM

Samsung is rated (at) the top. They have the most cutting edge, most feature and technology rich sets on the market. My 2007 (vintage) 1080p24, 30, 60, 3D DLP is the most amazing "TV" I have ever had. And it's running strong two and half years later (purchased 9/08). Their new AMOLED units look to be the best feature rich available.

Drucifer, waddya get and what's your problem(s)?

#32 OFFLINE   Herdfan

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Posted 28 January 2012 - 09:51 AM

Bought a low end 720p Sammy 46" DLP in 2005. During the first year it had blown 2 bulbs and quit working entirely. Took it back to CC where I bought it. They fixed it and within a couple of weeks it had blown another bulb. Took it back to them and they sent it off somewhere else. (they had a local TV shop doing most of their repairs) Took about 3 weeks.

Since it came back in mid 2006 it has not batted an eye. Same bulb is still going strong. So not sure what this other shop did but they fixed it. A little too good if you ask me as I am ready to replace it. :)

#33 OFFLINE   Rich

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Posted 28 January 2012 - 10:38 AM

Gladly, although there is no shortage of posts from me elsewhere on this site saying that it's the best looking TV picture I've ever seen. I even prefer it to my last generation Pioneer Kuro, which I didn't think I'd be able to say. The Sammys have good pictures too but if it were my money it's going to be Panasonic instead. The blacks are just a tad better, especially detail level in the darkest scenes and colors are vibrant without being over saturated. I just wish they made a 75" inch model with the same picture quality! :-)


I just bought a 60" Panny and I measured first to make sure it would fit. When it finally arrived and I had it all set up, I had plenty of room for a 65" set. Been kicking myself ever since. I could even fit a 75" model in the space.

Rich

#34 OFFLINE   Rich

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Posted 28 January 2012 - 10:41 AM

Bought a low end 720p Sammy 46" DLP in 2005. During the first year it had blown 2 bulbs and quit working entirely. Took it back to CC where I bought it. They fixed it and within a couple of weeks it had blown another bulb. Took it back to them and they sent it off somewhere else. (they had a local TV shop doing most of their repairs) Took about 3 weeks.

Since it came back in mid 2006 it has not batted an eye. Same bulb is still going strong. So not sure what this other shop did but they fixed it. A little too good if you ask me as I am ready to replace it. :)


It will last forever now that you want to replace it. I have five 720p plasmas and I'd like to replace a couple of them but they'll last the rest of my life. Sometimes life just isn't fair.... :lol:

Rich

#35 OFFLINE   Drucifer

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Posted 28 January 2012 - 04:40 PM

. . . .

Drucifer, waddya get and what's your problem(s)?

Bad capacitors. And Samsung refusal to fix 'em even tho it been pointed out they were too small for the design.

Luckily I have an extended warranty with Best Buy.

Many thousand have not fair as well as me.

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#36 OFFLINE   FarmerBob

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Posted 29 January 2012 - 01:43 AM

Bad capacitors. And Samsung refusal to fix 'em even tho it been pointed out they were too small for the design.

Luckily I have an extended warranty with Best Buy.

Many thousand have not fair as well as me.

I completely understand Extended Warranties (Circuit City). I have one each on my Samsung DLP and 52" LCD. Both going strong. The DLP is going on 7000 hours on the lamp and 0 problems with the DLP & LCD mechanically. I'm afraid they'll last unit the warranties run out in 2013 and then develop issues. But that won't be a big deal. I have gotten more than my monies worth out of both.

Personally, I would never buy from BestBuy.

#37 OFFLINE   Drucifer

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Posted 29 January 2012 - 12:23 PM

I got hit with a restocking fee at Circuit City for a item that never left their store. Their store manager didn't want to hear about changing it for another product. So I paid it. And like any smart shopper, I changed stores. Best Buy was just across Rte 9.

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#38 OFFLINE   BattleZone

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Posted 29 January 2012 - 06:14 PM

Samsung actually makes very good TVs. BUT...

Several years ago (2006-7), there was an industry-wide shortage of capacitors, right about the time that sales of HDTVs had exploded due to price points dropping into the range of mass affordability. So, Samsung AND MOST OTHER MANUFACTURERS ended up substituting the unavailable 16V capacitors with 12V capacitors (on a 12V power supply board). Essentially, this made the power supplies into ticking time bombs, and as anyone could have predicted, there were LOTS of failures.

People who bought store-brand TVs mostly ended up just throwing them out and replacing them, while folks who bought name-brand TVs mostly had them repaired. In many cases, if the TV was more than 2 years old (i.e., more than a year out of warranty), the manufacturer wouldn't fix it, though. But because the problem is so widespread, LOTS of electronics techs started fixing these TVs, and there are dozens of YouTube videos showing you exactly how to fix your own. In most cases, you just need to order 2 or 4 of the proper capacitors (<$30) and spend less than 10 minutes with a soldering iron to replace them and make your TV good as new.

I'm not defending Samsung (or LG, or Sony, or Funai [most store brands like Dynex, Insignia, Sylvania, Emerson, etc.], or any of the other manufacturers who used incorrect capacitors when the correct ones weren't available), but that kind of practice is widespread in the consumer electronics industry. If you thought that the manufacturers would sit around and idle whole factories and miss out on the sale of hundreds of thousands of TV sets because some capacitors weren't available, and while all your competitors kept going, then you simply don't understand business.

I will also point out that every manufacturer of DLP TVs has had significant problems with their sets. Sony went as far as to replace 3-to-5-year-old DLPs with LCDs of equal value (based on the original DLP purchase price vs. the current, much lower LCD prices), making it a big win for the folks who had to suffer through those DLP issues.

Today, there are only 5 (consumer) TV brands that I would recommend:

- Sony
- Samsung
- Sharp
- Panasonic
- LG

Other common brands are clearly second-tier:

- Vizio
- Funai-made house brands (Dynex/Insignia/Sylvania/Emerson/Symphonic)
- Mitsubishi (I really debated putting this in the third tier)

Or third tier:

- Poleriod
- Westinghouse
- Kodak
- All other "we licensed an old American CE company name from a dying company to put on our generic TVs" brands
- Chinese brands you've never heard of

Not only are the 1st Tier companies the only sources for the highest-quality components and the best/new technologies, but they also all have REAL support networks and supplies of parts to fix your stuff. 2nd and 3rd tier manufacturers are mostly done once your TV is out of warranty, as they generally don't have any significant inventory for repairs once their warranty obligations are complete (and with some brands, not even that long).

IMO, consider any 2nd or 3rd-tier TVs to be disposable if they break.

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#39 OFFLINE   klang

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Posted 29 January 2012 - 06:50 PM

I will also point out that every manufacturer of DLP TVs has had significant problems with their sets. Sony went as far as to replace 3-to-5-year-old DLPs with LCDs of equal value (based on the original DLP purchase price vs. the current, much lower LCD prices), making it a big win for the folks who had to suffer through those DLP issues.


Sony was using their SXRD LCoS technology, not DLP. They had issues with the optical block. Mine is still working fine. :)

#40 OFFLINE   Drucifer

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Posted 29 January 2012 - 07:30 PM

Samsung actually makes very good TVs. BUT...

Several years ago (2006-7), there was an industry-wide shortage of capacitors, right about the time that sales of HDTVs had exploded due to price points dropping into the range of mass affordability. So, Samsung AND MOST OTHER MANUFACTURERS ended up substituting the unavailable 16V capacitors with 12V capacitors (on a 12V power supply board). . . .

Excuse they had. The coverup and denial is what I don't like. It took the realization that they would lose all of the several class action suit in order for 'em to only sometimes admit their mistake. A call now to Samsung is still about a 50/50 change of getting a denial by them. And in countries with poor consumer laws, Samsung still maintains their sets don't have any defective equipment and will not fix any set.

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#41 OFFLINE   calgary2800

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Posted 30 January 2012 - 01:43 AM

I can only speak for the 2010 models the C8000. I have the C8000 in Led and Plasma, both are built top notch quality and image ( the Plasma is probably so real in color accuracy that most people will say its too dim). I bought the 2010 Led as a refurbished unit with a 4 year warranty so I back up my words saying I trust them.
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#42 OFFLINE   Herdfan

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Posted 30 January 2012 - 08:49 AM

Sony was using their SXRD LCoS technology, not DLP. They had issues with the optical block. Mine is still working fine. :)


Mine is as well. But mine was a store demo, so I wonder if it either 1)failed and was replaced with better part before I got it, or 2) the long hours of being on allowed for good burn-in of the component.

#43 OFFLINE   klang

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Posted 30 January 2012 - 09:48 AM

Mine is as well. But mine was a store demo, so I wonder if it either 1)failed and was replaced with better part before I got it, or 2) the long hours of being on allowed for good burn-in of the component.


Mine was brand new. Guess I got lucky so far.

#44 OFFLINE   sweep49

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Posted 30 January 2012 - 07:20 PM

I am beginning to look for a new tv and started by looking at CR ratings. The Sammy plasma 3d set they reviewed was highly rated and I was interested. But after reading the reviews, I googled Samsung screen cracks, as suggested by one of the reviewers. I found that there appears to be hundreds (one thread claimed over 4000) of customers whose panels fractured internally. In every case posted, Samsung denied warranty saying that the cause was external damage. After reading through these for the better part of an hour, I decided to rule out Samsung products. So, check it out and see what you think.

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#45 OFFLINE   Laxguy

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Posted 30 January 2012 - 09:48 PM

I am beginning to look for a new tv and started by looking at CR ratings. The Sammy plasma 3d set they reviewed was highly rated and I was interested. But after reading the reviews, I googled Samsung screen cracks, as suggested by one of the reviewers. I found that there appears to be hundreds (one thread claimed over 4000) of customers whose panels fractured internally. In every case posted, Samsung denied warranty saying that the cause was external damage. After reading through these for the better part of an hour, I decided to rule out Samsung products. So, check it out and see what you think.


Sounds like classic FUD, but could you please post the links you found this info on?
What reviewer suggested screen cracks?
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#46 OFFLINE   sweep49

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Posted 31 January 2012 - 06:30 AM

http://forums.cnet.c...on-my-tv-panel/

and

http://forums.bestbu...nty/td-p/229620

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#47 OFFLINE   Laxguy

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Posted 31 January 2012 - 12:57 PM

OK, I got through the first thread, and found it's quite a hodge podge of people reporting internal cracks in the screen; sometimes it's the bezel, a few have posted 20+ posts in a mission poster style, some are helping, some are asking. All in all, I'd reckon there may be 50 people claiming cracks in the screen, all swearing there was no way it could have been caused by them or any one in their household. Some new, some out of warranty. One poor guy ordered a set from a no name seller and it was DOA.

There's enough heat on this that certainly some sets have flaws that were exposed by use, but a pretty small number, at least based on that thread.
Is the other thread where it's claimed that 4.000 folk had problems?
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#48 OFFLINE   NR4P

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Posted 31 January 2012 - 10:05 PM

My problem with Samsung is that the higher end models which I tend to go for, have the bright silver bezels. Including the new OLED's at CES this year.
I find that distracting. Others may not.

That's what has kept me from purchasing any in the past 2 years.

#49 OFFLINE   Laxguy

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Posted 31 January 2012 - 10:19 PM

http://forums.cnet.c...on-my-tv-panel/
and
http://forums.bestbu...nty/td-p/229620


The second link shows nothing but a new poster reiterating that she thinks there's a problem, and Best Buy rep says no one will replace physically damaged screens.

So, I ask you, sweep49, where and what reference to 4,000 units?
And certainly, some sets were replaced by Samsung, though you assert none were. I'd really like to know where this came from, as would anyone contemplating buying a Samsung.
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#50 OFFLINE   Drucifer

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Posted 31 January 2012 - 10:46 PM

The second link shows nothing but a new poster reiterating that she thinks there's a problem, and Best Buy rep says no one will replace physically damaged screens.

So, I ask you, sweep49, where and what reference to 4,000 units?
And certainly, some sets were replaced by Samsung, though you assert none were. I'd really like to know where this came from, as would anyone contemplating buying a Samsung.

There are 6,412 Forums results for "samsung crack tv screen" at CNet alone. That's threads, not posts.

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