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Samsung TV quality?


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113 replies to this topic

#51 OFFLINE   BigDaddy10

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Posted 31 January 2012 - 10:51 PM

I'm one of the people that had a cracked screen. My family and I were looking at the tv and we heard a pop and the screen went blank. After fighting with Samsung for 9 months and a pending future case with the Alternative Dispute Board, Samsung agreed to repair the TV but only if I paid for the labor. I declined the offer and said I wanted to take the case to the review board. They caved and agreed to pay the entire bill.

When the repair guys came and removed the panel, they went to the truck to get the new panel and it was also cracked. After this they finally agreed to buy me out of the television. I now have a Panny VT30 and I will never buy another Samsung product.

I'm not sure how many people are affected by this phenomenon but I know 8 people in the St. Louis area who had this problem. We all know that not everyone will complain about this issue and in speaking to a friend at BB he let me know this is a well documented and prevalent issue. Samsung will deny every claim unless the person is willing to fight.

Edited by BigDaddy10, 31 January 2012 - 10:56 PM.


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#52 OFFLINE   Rich

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Posted 01 February 2012 - 08:56 AM

I'm one of the people that had a cracked screen. My family and I were looking at the tv and we heard a pop and the screen went blank. After fighting with Samsung for 9 months and a pending future case with the Alternative Dispute Board, Samsung agreed to repair the TV but only if I paid for the labor. I declined the offer and said I wanted to take the case to the review board. They caved and agreed to pay the entire bill.

When the repair guys came and removed the panel, they went to the truck to get the new panel and it was also cracked. After this they finally agreed to buy me out of the television. I now have a Panny VT30 and I will never buy another Samsung product.

I'm not sure how many people are affected by this phenomenon but I know 8 people in the St. Louis area who had this problem. We all know that not everyone will complain about this issue and in speaking to a friend at BB he let me know this is a well documented and prevalent issue. Samsung will deny every claim unless the person is willing to fight.


I don't have a Sammy TV, been tempted to buy one many times. If they have the same build quality of the Sammy BD players (I have 3 C5500s) I'd be very leery of them. Aside from the physical problems with the BD players, they pump out the best PQ of any BD players I've tried, but I never know what's gonna happen when I turn one on. PQ really matters to me, so I'd buy another Sammy BD player if I needed one, but I'd be prepared for some wackiness.

Rich

#53 OFFLINE   sweep49

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Posted 01 February 2012 - 09:12 AM

The second link shows nothing but a new poster reiterating that she thinks there's a problem, and Best Buy rep says no one will replace physically damaged screens.

So, I ask you, sweep49, where and what reference to 4,000 units?
And certainly, some sets were replaced by Samsung, though you assert none were. I'd really like to know where this came from, as would anyone contemplating buying a Samsung.

In the first place I am not asserting anything about any of this. It is what it is or not and you can use google to find further info to decide as well as I can. The reference to 4000 claims, was somewhere in the cnet thread which is 16 pages and 471 posts long. If you care to read through all that, you'll come upon it as I did. Possibly, it's an exaggeration on the part of a frustrated customer.

So, check it out and see what you think, and don't try to argue about it with me, please. I don't have a dog in this hunt, and I already have a wife.

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#54 OFFLINE   Laxguy

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Posted 01 February 2012 - 10:28 AM

When you make an assertion, it's up to you to document it, not tell someone to Google it. Otherwise, it's just spreading FUD when you run and hide.
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#55 OFFLINE   Stuart Sweet

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Posted 01 February 2012 - 03:30 PM

Guys, let's be polite and get back to topic, thanks.
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#56 OFFLINE   sweep49

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Posted 01 February 2012 - 04:42 PM

When you make an assertion, it's up to you to document it, not tell someone to Google it. Otherwise, it's just spreading FUD when you run and hide.

Ok, here's your link. I didn't realize we were writing term papers requiring bibliographies.

http://forums.cnet.c...02-5088779.html

BTW what is FUD?

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#57 OFFLINE   Laxguy

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Posted 01 February 2012 - 05:21 PM

Ok, here's your link. I didn't realize we were writing term papers requiring bibliographies.
http://forums.cnet.c...02-5088779.html

BTW what is FUD?


Fear, Uncertainty and Doubt! What happens not infrequently on certain web forums (not fora, Latin scholars!). Can be spread maliciously, say by a competitor, or innocently, or in anger, or in trust one is doing fellow man a good deed, etc. etc. The ones that last have a least a few grains of truth.

I do thank you for specifying where that number came from. It was a first time and short time poster to CNET- which by itself doesn't mean anything, except there's nothing to give him credibility- but who said he didn't have time to read the 4000 "complaints". A number from thin air- though he might have added post counts of threads, which contain anything about Samsung in that period, good, bad and indifferent; help offered, sympathy, as well as Samsung personnel trying to help.

PS in this case, he was really hosed by the BB "geek" who came to his house, as that was the guy that said there was impact to the set that caused it.

Again, thanks for the info; I hope we both—and others—have learned something; I certainly did.
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#58 OFFLINE   Drucifer

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Posted 01 February 2012 - 05:30 PM

There are 6,412 Forums results for "samsung crack tv screen" at CNet alone. That's threads, not posts.


. . . A number from thin air- . . . .

If you Google that same phase, you get Four Million Plus Hits.

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#59 OFFLINE   Laxguy

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Posted 01 February 2012 - 05:51 PM

How can a reasonable person translate any of that into real world results?
Everyone making those sets has millions of hits- Samsung has more, but possibly due to selling more? And "cracked screens" can be applied to phones and pads.
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#60 OFFLINE   satcrazy

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Posted 01 February 2012 - 07:27 PM

Don't know alot about lcd's, but most of what I've gleaned from AVS and HDJ,
[read these forums and others for almost 2 months before buying a plasma] samsung plasma's ran very warm to hot, had issues with "buzz" and their power supply, causing the tv to power off. I was leaning toward a samsung before I went with panasonic because I thought it had good PQ, even if the color was a bit over-saturated for me.

It really pays to read, because there will always be a common thread you can use for reference. In this case, the faults in the samsung were dealbreakers. Of course there are plenty of satisfied samsung owners, but in the end I went with panasonic, and I too never looked back.....

By the way, I remember walking past a sony LCD and the picture stopped me in my tracks. I think it was a Bravia. However good their picture is, IMO, they are still over priced. Same goes for LG.

Hope this helps

Oh, and don't discount amazon [ as the vendor] as a source after you decide what you want. Easy to deal with and saved me enough $ to buy a AVR.

Edited by satcrazy, 01 February 2012 - 07:46 PM.


#61 OFFLINE   bidger

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Posted 01 February 2012 - 09:23 PM

You might consider a Panasonic plasma.


Yeah now that they've addressed the worsening of black levels as the sets age.
http://news.cnet.com...-longer-worsen/

And that's it in a nutshell: no company is bullet-proof. If you dig deep enough you'll find issues with any company.

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#62 OFFLINE   Laxguy

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Posted 02 February 2012 - 12:16 AM

Yeah now that they've addressed the worsening of black levels as the sets age.
http://news.cnet.com...-longer-worsen/

And that's it in a nutshell: no company is bullet-proof. If you dig deep enough you'll find issues with any company.


In many cases, not even half deep! :mad: It is a problem getting to the heart of the matter. There are too many high-pitched voices, too many angry folks, too many on a mission to make a lot of sense out of some of the forums. One of the endearing things about DBSTalk is without half trying, you get to know who's a straight shooter and who isn't. The personal experience of someone I respect here is worth a hundred strangers saying the same thing.
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#63 OFFLINE   satcrazy

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Posted 02 February 2012 - 12:55 PM

Yeah now that they've addressed the worsening of black levels as the sets age.
http://news.cnet.com...-longer-worsen/

And that's it in a nutshell: no company is bullet-proof. If you dig deep enough you'll find issues with any company.


Absolutely agree.

You have decide what you can and cannot [ possibly] live with, should a fault arise. In my case is was the buzz issue, and power supply. I was already familiar with the seven blinks of death with a Sony that I had, and it was a known issue due to faulty capacitors. [ Also found this info out on the forums, so I stand by what I said] I chose to move on, and I'm happy that I did. My 2011 plasma- well, so far so good.

cheers

#64 OFFLINE   Rockaway1836

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Posted 02 February 2012 - 05:55 PM

Deleted----Duplicate post

Edited by Rockaway1836, 02 February 2012 - 06:02 PM.


#65 OFFLINE   Rockaway1836

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Posted 02 February 2012 - 05:58 PM

Does anyone have any experience with Samsung quality, such as how long it lasts, etc? It just get's so repetitive so stand at Best Buy and look at TV after TV, they all look the same..but something about the Samsung Smart TVs, the color/picture quality was amazing! They just look so good.

However, at a different forum there seems to be a number of people saying there 3 or 4 yr old Samsung died or had problems..which is making me re-consider. What is the oldest LCD TV anyone has that has actually lasted beyong 5 yrs?

Thanks


At this point in time I have 12 LCD and LED-LCDs in my house. I have also bought 3 others that I have given to my daughter, and 2 others that I have sold off, and another one that took a nasty fall and died an un-natural death

The oldest one is about 7 years old and was made by Westinghouse. I have another Wesinghouse that I keep outside on my screened in porch 24-7, 12 months a year. That one has been out there for over 4 years. No problem at all with the 7 year old set. The one that's outside tends to run hot. So I keep a fan behind it and it plays perfectly.

I own sets from Westinghouse (4), Sharp (3), Sony(1), LG(1), Samsung(1), and Vizio(2). I have been happy with every one of them. Of all of them the Samsung has by far the most pop. However it also has the most problems when watching in a dark room. The black levels are pretty piss poor when it comes to being even across the screen. There are parts of the screen that look just plain blotchy. Watching in a bright room, it can take you breath away, because it's so damn good.

#66 OFFLINE   satcrazy

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Posted 04 February 2012 - 12:27 PM

Rockaway:

Have you seen the 2011 Sony Bravia? What's your take on that set?

I thought the picture was stunning, it was the price that made me keep on walking.

#67 OFFLINE   Rich

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Posted 04 February 2012 - 02:10 PM

Rockaway:

Have you seen the 2011 Sony Bravia? What's your take on that set?

I thought the picture was stunning, it was the price that made me keep on walking.


I looked at them. Much as I like the PQ (and most everything about the sets), I've had so much trouble with Sony TVs that I'm kinda leery of anything they sell. And the prices are a "bit" high. The set I was looking at would have been almost $3,000 after taxes. I've got enough TVs that I paid too much for.

Rich

#68 OFFLINE   Rockaway1836

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Posted 04 February 2012 - 03:09 PM

Rockaway:

Have you seen the 2011 Sony Bravia? What's your take on that set?

I thought the picture was stunning, it was the price that made me keep on walking.


I have only seen the 929 in stores. It was a 55 inch and outside of the crease it looked very good. I think I read that they have since solved the crease issue. My buddy has a 909 from 2010 that I like very much.

Last year I wasn't so much looking for myself, as just looking. As I had already chosen to go big. First with the 70 inch Sharp back in April, and then later with the 80 inch.

Edited by Rockaway1836, 05 February 2012 - 01:23 AM.


#69 OFFLINE   kc1ih

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Posted 04 February 2012 - 03:26 PM

Today, there are only 5 (consumer) TV brands that I would recommend:

- Sony
- Samsung
- Sharp
- Panasonic
- LG

Other common brands are clearly second-tier:

- Vizio
- Funai-made house brands (Dynex/Insignia/Sylvania/Emerson/Symphonic)
- Mitsubishi (I really debated putting this in the third tier)

Or third tier:

- Poleriod
- Westinghouse
- Kodak
- All other "we licensed an old American CE company name from a dying company to put on our generic TVs" brands
- Chinese brands you've never heard of


What do you think of Toshiba? I have not seem them mentioned in this thread.

#70 OFFLINE   willmw

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Posted 04 February 2012 - 03:39 PM

We've had a Samsung UN55C6500 for about 15 months. Very happy with the picture, performance and features.

#71 OFFLINE   Rich

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Posted 04 February 2012 - 04:34 PM

What do you think of Toshiba? I have not seem them mentioned in this thread.


Not much.

Rich

#72 OFFLINE   RasputinAXP

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Posted 04 February 2012 - 10:29 PM

I love the 32" Toshiba in my bedroom.

"Belligerent and numerous."

SlingTV, Tablo and Plex to Roku 3s and Chromecasts on a Vizio 42" in the living room and a Toshiba 32" in my bedroom. Xbox 360 client on a Westinghouse 42" in the game room. Tablets EVERYWHERE!

 

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#73 OFFLINE   satcrazy

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Posted 09 February 2012 - 07:14 PM

I looked at them. Much as I like the PQ (and most everything about the sets), I've had so much trouble with Sony TVs that I'm kinda leery of anything they sell. And the prices are a "bit" high. The set I was looking at would have been almost $3,000 after taxes. I've got enough TVs that I paid too much for.

Rich


As a former sony owner, I second that motion, and 3K is out of my ballpark. The bravia I was looking at was either 42 or 46" and it was stunning, but considerably more $ than the 50"panny I bought.[ viera line, got a sweet deal] I have to say, now that the panel is breaking in the picture is every bit as good, even better when the source is broadcasting true HD quality.

To the original poster:

Really, good luck with whatever you pick, my only advise is make sure you have a big enough return window, with no re-stocking fee.

#74 OFFLINE   F1aReD

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Posted 14 October 2012 - 07:29 PM

I know this is a really old thread, but I wanted to let everyone know I did end up getting a Samsung 55" Smart TV. Best picture quality of any of the TVs I've seen. Extremely happy with PQ (which is the main thing I'm concernced about), and haven't had any problems since I got it almost a year ago now.

Also got a Philips 42" on sale for $399, happy with it, PQ isn't as good but that was to be expected. Only problem I have with it is the Audio/Sound is kind of wacky. Can't really hear it to good on any setting, and if you try to use that setting (forgot what it's called) to make the ads and such the same volume level-it will just get really loud for a second like the speakers are going to pop and go back down.

#75 OFFLINE   richall01

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Posted 14 October 2012 - 07:49 PM

Three things to remember
1. Do not not place any TV right above the fireplace. Give it at least 5 ft.
2. Watch the contrast. They set the contrast at 100% to look good in the retail store.
3. Dust the top back (where the air holes are) and clean the screen once a month. Never, never, never spray any cleaner on the screen. Get a good cleaning kit at your local Electrontic store.

I have a Philips three years old and it looks as good as when I set it up.




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