I have a Supervisor/Sr. Installer coming Wednesday. I set it up for the morning so hopefully he'll be fresh. I'll have a hot pot of coffee and donuts with sprinkles waiting for him.
I thought I'd give you guys an update on my installation fiasco. Turns out my first installer was just lazy. It was after 4:00 when he got there and I'm sure he knew that he'd be there until 10:00 with a 6 receiver install so he bailed. My big mistake, well one of my big mistakes, was letting him cancel the order. This put me in DTV order system hell. I couldn't place another order because my email/phone/something was tied up with the pending cancelled order. I had to use another email/phone number to place my new order. The original order has still not been cancelled after 3 weeks.
As for my "Wednesday (2/1) Supervisor/Sr. Installer" install... about 7:30 I receive the "I'm on my way" call from the installer. Voice sounded familiar, turned out to be the same guy! We agreed it made no sense for him to come give me the second opinion so he called his supervisor. Supervisor showed up around 8:30 and within 5 minutes agreed that we could put the dish in my desired location ~60 feet from the power service ground. 4 RG6 cables, one with a ground carrier, from the dish 60' to a ground block just above the power meter and 4 RG6 cables back 60' to the SWM16 in the attic just below the dish. I said great, let's do it! I'll even run the cable for you. Well it seems the first guy had my equipment on his truck and he's gone on to another installation. We can do it tomorrow (2/2). You need to call DTV and reschedule.
My next big mistake... NEVER RESCHEDULE!
When you reschedule, you just get put back in the bottom of the queue and there is no indication anything is wrong. These guys are contractors. If you leave the ticket open, DTV sees there's an issue and gets involved. Apparently there are 2 things installers want... ratings of 10 and no involvement from DTV.
So I called DTV to reschedule for the next day (2/2). The soonest they had was 2/9. I called the supervisor back and he said go ahead and take 2/9 he'd raise the priority and after checking their schedule he said they'd be there Friday 2/3 from noon-4:00. So I called DTV back and took 2/9. And again verified with the supervisor... "we're good for Friday".
My next big mistake... GET EVERYTHING IN WRITING!
So for the third time, I rearrange my schedule and took off work. Friday noon comes and the wait begins... At 3:30 I called the supervisor... apparently there was what they call a "mix-up", they have me down for 2/9 8am-noon. I called DTV to rant and of course in there system everything show to be :allthumbs. on schedule. After 30 minutes of explaining the situation, a formal complaint was filed... whatever that means. So for the 4th time, I clear my schedule and take off work, 2/9 8am-noon...
My next big mistake... 8AM-NOON MEANS 8AM-6PM!
Around 10:00 I get the "I'm on my way" call from the installer. He shows up around 10:30, truck loaded with my equipment and a carton of cigarettes. Nice guy, did good work, but I was not expecting it to take 7+ hours.
So it's done! Installation process sucked but so far, after one day, I'm happy with the product. Picture quality is far better than Uverse. Only downside is not being able to pause live TV on receivers other than the HR34 but I'll trade that for not having the 4 stream limit that Uverse imposes.
My Lessons Learned...
1) Dish does NOT have to be within 15 feet of power meter.
Ground block does, but dish has to be within 120-150 feet of SWM16. In my case it was ([DISH] -> 60' (3 RG6/1 RG6 w/ground) -> [Ground Block] -> 60' (4 RG6) -> [SWM16]) but ([DISH] -> 100' (3 RG6/1 RG6 w/ground) -> [Ground Block] -> 20' (4 RG6) -> [SWM16]) would work also. I'm closer to 150' than 120' and everything works great.
2) If it's a big job, schedule the morning appointment.
3) Only cancel if you really want to cancel.
4) Don't reschedule.
5) 8am-noon and noon-4pm refers to the time they will show up not when the work will be completed.