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HD Credit


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56 replies to this topic

#26 OFFLINE   mdavej

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Posted 20 February 2012 - 02:46 PM

Has anyone tried to lower their package down to the new "Entertainment" package and still able to keep the 24 month free HD access credit? I seem to remember the email that I received after getting the credit that you must maintain the Choice package or higher w/ auto bill pay to keep the credit. I'm just wondering if this policy has been altered with the new package available.

I got my first bill 2 days ago since switching to Entertainment and still got the credit. I don't know the official policy.

Edited by mdavej, 20 February 2012 - 03:28 PM.


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#27 OFFLINE   tritch

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Posted 20 February 2012 - 06:22 PM

I got my first bill 2 days ago since switching to Entertainment and still got the credit. I don't know the official policy.


Good to know. I will try switching from Ultimate to Entertainment and see what happens....

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#28 OFFLINE   Deftones

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Posted 20 February 2012 - 08:07 PM

I just got an email from them saying unless I switch to autopay billing, I'll be losing my $10 credit and paying for HD. Pisses me off b/c I am doing combined billing with Century Link and I enjoy getting one bill per month instead of 3 (internet, phone, cell phone). But I just dropped their phone service, so I guess I can go back to getting 3 different bills. PITA.

#29 OFFLINE   rta53

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Posted 20 February 2012 - 08:53 PM

A few months ago when I called to ask about the $10 HD credit for 2 years I was told by CSR that she couldn't do that but would instead give me $20 credit for 1 year. Go figure

#30 OFFLINE   Supramom2000

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Posted 21 February 2012 - 01:29 PM

I just got an email from them saying unless I switch to autopay billing, I'll be losing my $10 credit and paying for HD. Pisses me off b/c I am doing combined billing with Century Link and I enjoy getting one bill per month instead of 3 (internet, phone, cell phone). But I just dropped their phone service, so I guess I can go back to getting 3 different bills. PITA.


I am on combined billing with Century Link as well. I called Direct TV and they said they don't offer the HD credit for auto billing any longer, but that she would give me $10 per month account credit for 1 year. I am to check back in 1 year.

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#31 OFFLINE   WebTraveler

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Posted 21 February 2012 - 08:20 PM

I am on combined billing with Century Link as well. I called Direct TV and they said they don't offer the HD credit for auto billing any longer, but that she would give me $10 per month account credit for 1 year. I am to check back in 1 year.


so are they pulling us off of this? My deal runs through June and I had the credit on the last bill, I believe.

Here is what my bill shows

Related Monthly Charges
01/28 Leased Receiver 6.00
01/28 Leased Receiver 6.00
01/28 Primary Leased Receiver 6.00
01/27 PLUS HD DVR -10.00
24 Months Free HD Access
01/28 Primary Leased Receiver -6.00
Related Monthly Charges Total $2.00

#32 OFFLINE   Supramom2000

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Posted 21 February 2012 - 08:40 PM

so are they pulling us off of this? My deal runs through June and I had the credit on the last bill, I believe.

Here is what my bill shows

Related Monthly Charges
01/28 Leased Receiver 6.00
01/28 Leased Receiver 6.00
01/28 Primary Leased Receiver 6.00
01/27 PLUS HD DVR -10.00
24 Months Free HD Access
01/28 Primary Leased Receiver -6.00
Related Monthly Charges Total $2.00


I have no idea if they are pulling out. I was merely commenting to Deftones that he can still get a credit without changing from combined billing. I know they told me no more HD credit, but I believe others are still getting it when they call. It could very well be another CSR roulette game.

"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

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#33 OFFLINE   rwmair

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Posted 21 February 2012 - 09:37 PM

so are they pulling us off of this? My deal runs through June and I had the credit on the last bill, I believe.

Here is what my bill shows

Related Monthly Charges
01/28 Leased Receiver 6.00
01/28 Leased Receiver 6.00
01/28 Primary Leased Receiver 6.00
01/27 PLUS HD DVR -10.00
24 Months Free HD Access
01/28 Primary Leased Receiver -6.00
Related Monthly Charges Total $2.00


I just got my first bill since the new prices/names came into effect. I have three receivers (HD-DVR, SD-DVR and SD), and the bill read:

Advanced Receiver HD $10
Advanced Receiver DVR $8
Additional TV $6
Additional TV $6
Advanced Receiver HD 24 months free HD Access - $10 credit

So that worked out. Now if only I could do something about the programming costs....

#34 OFFLINE   MizzouTiger

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Posted 22 February 2012 - 07:51 AM

I just had both of my HR20's go bad a couple of weeks ago and were replaced by 2 new HR24's under the protection plan. Earlier this week I received an e-mail from DirecTv reminding me of the minimum requirements (auto bill pay, subscription requirements) to keep the HD credit for 24 months. Also just received a post card yesterday confirming the e-mail saying that I would be receiving HD credit for 24 months.

I believe my original 24 month credit is due to come up this summer. From the e-mail and post card, it appears that I am now getting an additional 24 months starting this month. Guess we'll see what happens.
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#35 OFFLINE   rwmair

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Posted 22 February 2012 - 10:10 AM

I just had both of my HR20's go bad a couple of weeks ago and were replaced by 2 new HR24's under the protection plan. Earlier this week I received an e-mail from DirecTv reminding me of the minimum requirements (auto bill pay, subscription requirements) to keep the HD credit for 24 months. Also just received a post card yesterday confirming the e-mail saying that I would be receiving HD credit for 24 months.

I believe my original 24 month credit is due to come up this summer. From the e-mail and post card, it appears that I am now getting an additional 24 months starting this month. Guess we'll see what happens.


Let us know how that pans out. If swapping out the HD-DVR every 23 months keeps the HD credit, that will be pretty sweet (as we no longer own any receivers!)

#36 OFFLINE   Paul Secic

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Posted 22 February 2012 - 12:42 PM

Don't bet on it. I just saw the new DirecTV ad in my last Sunday's newspaper and guess what? New customers do NOT get "free HD" anymore!! In fact, the package they are pushing for $29.95 is that loser "Entertainment" package!!

Meanwhile, I see DISH network has TRADEMARKED "free HD for life"!!!


Yup that is right but it's probably built into the bill somehow.

Enjoying AT 250 HBO, 

 

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#37 OFFLINE   Carolina

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Posted 19 May 2012 - 04:02 PM

My husband just wrote DirecTV recently because the end of our two year free HD is coming up. He wanted D* to extend it and he was told it was no longer being offer to any customers any more! I can see it for those of us who just got the free HD for two years, but they signed up new customers and told them they would have free HD for Life. How is D* going to get away with taking it away from those customers now? :rolleyes:

#38 OFFLINE   lparsons21

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Posted 19 May 2012 - 04:13 PM

Yup that is right but it's probably built into the bill somehow.


I'm sure it is, but with no free hd for new customers for D*, if that is correct, the pricing difference in subscription packages is even more skewed in E*'s favor.

Edit: I just checked with D* online. New customers are getting Free HD with Entertainment and up. It is worded a bit differently now, but it is the same as the last deals for new customers was.

Edited by lparsons21, 19 May 2012 - 04:19 PM.

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#39 OFFLINE   Carolina

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Posted 19 May 2012 - 04:22 PM

E* is really making improvements now. I saw the headline here on site that DISH Tops DIRECTV and Cable in Customer Satisfaction in 2012 American Customer Satisfaction Index.

#40 OFFLINE   Carolina

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Posted 19 May 2012 - 04:24 PM

I'm sure it is, but with no free hd for new customers for D*, if that is correct, the pricing difference in subscription packages is even more skewed in E*'s favor.

Edit: I just checked with D* online. New customers are getting Free HD with Entertainment and up. It is worded a bit differently now, but it is the same as the last deals for new customers was.


Then why did the CR lie to my husband? :rolleyes:

#41 OFFLINE   lparsons21

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Posted 19 May 2012 - 04:39 PM

Then why did the CR lie to my husband? :rolleyes:


In my experience, I'm surprised that when I've queried them about something via email, that the reply even addresses what I asked about.

If you want something from Direct, call them. Email with them is really a waste of time and effort.

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#42 OFFLINE   lparsons21

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Posted 19 May 2012 - 04:41 PM

E* is really making improvements now. I saw the headline here on site that DISH Tops DIRECTV and Cable in Customer Satisfaction in 2012 American Customer Satisfaction Index.


But the scores for both D* and E* are so low it is more of being slightly better than sucking!

And all that means is this year, E* gets to brag about it and D* will have to stop.

But yes, E* is making improvements and in some ways is better than D*. Personally both services have plenty to like and hate.

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#43 OFFLINE   Carolina

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Posted 20 May 2012 - 12:17 AM

Actually if you read the details my husband really didn't get lied to because it says--"You'll receive a total monthly bill credit of $45 in your first year and $20 in your second year. Savings include package rebates plus $10 credit for Advanced Receiver Service with Auto Bill Pay. Redeem your rebates by visiting directv.com/rebates. If you redeem prior to your installation, your rebate credits will begin with your first bill. Rebates submitted online after installation will take 6-8 weeks. Rebates must be submitted within 90 days of the start of your service." That quote was from the top package. It doesn't now say free HD for life like it had in the past for new customers. So I guess some customers will have free HD for life while others won't? :confused:

#44 OFFLINE   Paul Secic

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Posted 21 May 2012 - 11:12 AM

Don't bet on it. I just saw the new DirecTV ad in my last Sunday's newspaper and guess what? New customers do NOT get "free HD" anymore!! In fact, the package they are pushing for $29.95 is that loser "Entertainment" package!!

Meanwhile, I see DISH network has TRADEMARKED "free HD for life"!!!


Yep!

Enjoying AT 250 HBO, 

 

Equipment: VIP 722 reciever


#45 OFFLINE   Carolina

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Posted 27 May 2012 - 04:26 AM

I have the Top Package of D* along with the HD Extra Pack, MLBEI, and the Protection Plan. I even used to have the Game Lounge, but finally dropped it because it was so lame!
I'm paying D* big bucks I don't see why I can't get my HD free instead of losing it when my two years are up? I think with the Top Package alone the HD should be free.

#46 OFFLINE   adkinsjm

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Posted 27 May 2012 - 06:29 AM

I have the Top Package of D* along with the HD Extra Pack, MLBEI, and the Protection Plan. I even used to have the Game Lounge, but finally dropped it because it was so lame!
I'm paying D* big bucks I don't see why I can't get my HD free instead of losing it when my two years are up? I think with the Top Package alone the HD should be free.


Hey, I'd like things free, too, but just because you are a customer doesn't mean you're entitled to free service.

#47 OFFLINE   Carolina

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Posted 27 May 2012 - 03:26 PM

If Dish can do it with their customer base, D* could also. But D* is too busy giving everything away to try to get even more customers. Have you seen what they are offering new customers lately?

#48 OFFLINE   shendley

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Posted 29 May 2012 - 02:39 PM

Just called into Directv about another issue and while the CSR was going through my bill she noted that my Free HD was going to expire next month on the thirteenth. But then she told me that 7/12 would be the best date to call in about new HD promos. She said there would be no more free HD for 24 month deals, but there would be new ones. Don't have a clue what's so special about 7/12, but in case she's right I just thought I'd share.

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#49 OFFLINE   Carolina

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Posted 29 May 2012 - 04:34 PM

I think my 24 months expire in July. So thanks for posting :) I guess we will see what is going to happen then? But sadly with the CRs at D* you're never sure you are getting correct information :(

#50 OFFLINE   Shades228

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Posted 29 May 2012 - 08:01 PM

Just called into Directv about another issue and while the CSR was going through my bill she noted that my Free HD was going to expire next month on the thirteenth. But then she told me that 7/12 would be the best date to call in about new HD promos. She said there would be no more free HD for 24 month deals, but there would be new ones. Don't have a clue what's so special about 7/12, but in case she's right I just thought I'd share.


I'm betting your bill cycle date is the 12th of the month and July is the first month without the credit. There's nothing special about the date otherwise so it's not like a new credit promotion system is happening or anything.




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