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Guest Message by DevFuse

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Official: HR34 pricing as of 2/9/2012


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1280 replies to this topic

#251 OFFLINE   dsw2112

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Posted 11 February 2012 - 08:13 PM

That would make it an 802.11x bridge, no?


I added a bit more to my above post. It has multiple configurations, but one is essentially a bridge.
SL3-Slimline to SWM16 - DECA
HR34-700, HR24-500, & HR22-100

#252 OFFLINE   Iceman5000

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Posted 11 February 2012 - 08:38 PM

In December I purchased 3 HR34's from USDigitalHD.com for 394.99 ea. Installed them myself. Today after reading about the credits people were receiving I called D*TV retentions. I didn't threaten to leave or anything. The CSR was very polite and in less then 5 minutes gave my account an instant credit for $300.00 X 2 = $600.00. I am very happy, I did not think I would be able to get it done. I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing. I have been a customer since 2000.
HR34 (x3) HR20-700 HR22-100 (x3) HR21-700 HR24-200 HR24-100 R10 92" Mitsubishi DLP, 65" Panasonic Plasma, 58" Panasonic Plasma, 37" Dell LCD, 42" Akai Plasma, Samsung 46" LED (x3), 50" HP, Pioneer SC57, Swm16 (x2)

#253 OFFLINE   dirtyblueshirt

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Posted 11 February 2012 - 08:42 PM

I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing.


Formerly working in a call center (for United Airlines) I think the issue is likely that each CSR is allowed to make fairly signifigant credits (likely moreso in retention) but are simply afraid to offer the credits to a customer for fear of getting poor stats (ie customer service suffers in their endeavor to not appear to 'give away the house').
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#254 OFFLINE   alirelan720

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Posted 11 February 2012 - 08:51 PM

In December I purchased 3 HR34's from USDigitalHD.com for 394.99 ea. Installed them myself. Today after reading about the credits people were receiving I called D*TV retentions. I didn't threaten to leave or anything. The CSR was very polite and in less then 5 minutes gave my account an instant credit for $300.00 X 2 = $600.00. I am very happy, I did not think I would be able to get it done. I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing. I have been a customer since 2000.


That is beyond ridiculous, that should not be policy in any way. Don't even know how to respond to that, when people offer things like that I can see how it creates entitlement....

Edited by alirelan720, 11 February 2012 - 09:00 PM.


#255 OFFLINE   alirelan720

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Posted 11 February 2012 - 08:52 PM

Formerly working in a call center (for United Airlines) I think the issue is likely that each CSR is allowed to make fairly signifigant credits (likely moreso in retention) but are simply afraid to offer the credits to a customer for fear of getting poor stats (ie customer service suffers in their endeavor to not appear to 'give away the house').


It's more like CSR's dont follow their guidelines.

#256 OFFLINE   RunnerFL

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Posted 11 February 2012 - 09:00 PM

The CCK is nothing but a router provided by DTV that allows the dvr to connect to the customers own wireless internet connection, used for nothing but on demand and buying ppv with their remote, O and tv apps.


That is incorrect no matter how many times you say it.
THIS SPACE FOR RENT

#257 OFFLINE   alirelan720

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Posted 11 February 2012 - 09:10 PM

That is incorrect no matter how many times you say it.


How do you figure?

#258 OFFLINE   Iceman5000

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Posted 11 February 2012 - 09:11 PM

That is beyond ridiculous, that should not be policy in any way. Don't even know how to respond to that, when people offer things like that I can see how it creates entitlement....


I didn't feel entitlement. I would not have been upset if the CSR would have said "No-Way" I bought them on my own fully knowing that the National release was Feb 9th. I just called for the heck of to see what they would say.
HR34 (x3) HR20-700 HR22-100 (x3) HR21-700 HR24-200 HR24-100 R10 92" Mitsubishi DLP, 65" Panasonic Plasma, 58" Panasonic Plasma, 37" Dell LCD, 42" Akai Plasma, Samsung 46" LED (x3), 50" HP, Pioneer SC57, Swm16 (x2)

#259 OFFLINE   alirelan720

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Posted 11 February 2012 - 09:12 PM

I didn't feel entitlement. I would not have been upset if the CSR would have said "No-Way" I bought them on my own fully knowing that the National release was Feb 9th. I just called for the heck of to see what they would say.


That wasn't pointed at you, I was reffering to the CSR who should have never done anything like that.

#260 OFFLINE   jcricket

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Posted 11 February 2012 - 09:14 PM

Caller ID if you have that service through your phone company.


Thanks - have/use that, but barely care, and would like to reduce cable detritus and so forth. No one calls except telemarketers :-)

But did I get everything else correct?

#261 OFFLINE   dwcolvin

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Posted 11 February 2012 - 09:51 PM

I added a bit more to my above post. It has multiple configurations, but one is essentially a bridge.


I saw that. Thanks. Now it (sorta) makes sense.

DIRECTV and NFL-ST since 1994, Slimline w/SL5 LNB, SWiM-16
HR44-700; 2x HR24-500; HR22-100; H25-500; C31-700; GenieGo
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#262 OFFLINE   wahooq

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Posted 12 February 2012 - 12:14 AM

*shakes head* .....and you people will be the first ones bitching when prices go up....do ya think its all free?....really?
My comments and opinions are my own and not necessarily those of DirecTV.

#263 OFFLINE   Angel-78

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Posted 12 February 2012 - 01:40 AM

I've with DTV for a while now. I call the retention dept about once a year for discounts. I still have 3 DSR6000, 1 R10 and D12. Last year they offered me HD upgrade I set it all up but never had the time for them to do it. At the end of December they offered it to me again, 3 HD DVR's and 2HD whole home dvr and and cinema and new dish and install all for $99.00. I was busy and put the install off a little. Installer called to try and reschedule my install and told me that if I waited till 02/09/12 I would be able to get HR34. Called cancellation dept and they changed one of my HD DVR's to a HR34 for $99 more. Final order 1 HR34, 2 HD DVR and 2 HD receivers with cinema connection kit and new dish and install for about $230.00. They also gave me a $25 monthley credit for one year and free HD with autopay. They also offered me a $50 credit on the Nomad. Its amazing what the right cancellation dept csr can do for you.

#264 OFFLINE   dakeeney

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Posted 12 February 2012 - 07:55 AM

:nono2:There's no reason to read this thread on pricing because no way is DTV going to give current customers a break. They can keep their 34!

#265 OFFLINE   TBlazer07

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Posted 12 February 2012 - 08:33 AM

In December I purchased 3 HR34's from USDigitalHD.com for 394.99 ea. Installed them myself. Today after reading about the credits people were receiving I called D*TV retentions. I didn't threaten to leave or anything. The CSR was very polite and in less then 5 minutes gave my account an instant credit for $300.00 X 2 = $600.00. I am very happy, I did not think I would be able to get it done. I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing. I have been a customer since 2000.

That is beyond ridiculous, that should not be policy in any way. Don't even know how to respond to that, when people offer things like that I can see how it creates entitlement....

As well as a lot of jealousy. :lol:

#266 OFFLINE   Scott Kocourek

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Posted 12 February 2012 - 08:40 AM

:nono2:There's no reason to read this thread on pricing because no way is DTV going to give current customers a break. They can keep their 34!


A blanket post like this does nothing for the thread, there are many instances in this thread alone that show the different deals that are being given to customers. What we do know is that things like payment history, length of service and previous credits play into what is offered.

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#267 OFFLINE   RMSko

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Posted 12 February 2012 - 09:15 AM

I just got my order confirmation from DTV and it says

HMC HD DVR - $199
Sales order credit - $100
Equipment total - $99

Obviously the final price is fine, but I thought the initial price was $399 not $199. Anyone have any thoughts?

Sorry to bump this up, but does anyone know why my order shows the HMC as originally only $199 and not $399? I'm just a bit concerned that they are installing the wrong thing.

#268 OFFLINE   dpeters11

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Posted 12 February 2012 - 09:36 AM

Does it actually say HMC or just HD DVR?

#269 OFFLINE   tonypitt

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Posted 12 February 2012 - 09:40 AM

Sorry to bump this up, but does anyone know why my order shows the HMC as originally only $199 and not $399? I'm just a bit concerned that they are installing the wrong thing.


Are they drop shipping you the equipment or forcing an install?

I posted earlier in this thread that I was told I was getting a HR34 for $99, but the rep (who was clearly incompetent) actually gave me pricing for and submitted the order for the new HD Tivo. Comparing the pricing I was given with what you are seeing here looks very similar. However, when I looked at the detailed order online, it did clearly say 'Tivo.' You might want to check that if you haven't already.

#270 OFFLINE   RMSko

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Posted 12 February 2012 - 09:52 AM

Are they drop shipping you the equipment or forcing an install?

I posted earlier in this thread that I was told I was getting a HR34 for $99, but the rep (who was clearly incompetent) actually gave me pricing for and submitted the order for the new HD Tivo. Comparing the pricing I was given with what you are seeing here looks very similar. However, when I looked at the detailed order online, it did clearly say 'Tivo.' You might want to check that if you haven't already.

Hah - your post was actually one of the reasons I was concerned, but I just checked and I think mine is right. They are doing an onsite install. This is what my order online says:

Loyal Cust - Free
Home Media Center 1 - $6.00
DIRECTV Home Media Center HD DVR - $199.00
Sales Order Credit – ($100.00)
HMC Receiver Condition - Free
DIRECTV® Home Media Center Client Installation (TV) - Free
DIRECT® Home Media Center Client Installation (TV) - $49.00
MRV Install - Free
Delivery and Handing - Free
Tax - $10.36
Order Total - $158.36

Any thoughts why the HMC original cost shows as $199.00? Also, any idea what the $6 charge is?

#271 OFFLINE   bigtom

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Posted 12 February 2012 - 11:43 AM

The HMC is 199 because that is likely what you were eligible for automatically.

The $6 fee, somewhere they expect you would have more TV viewing location upon completion. Maybe from the RVU clients...

Edited by bigtom, 12 February 2012 - 11:49 AM.


#272 OFFLINE   Drucifer

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Posted 12 February 2012 - 12:14 PM

A blanket post like this does nothing for the thread, there are many instances in this thread alone that show the different deals that are being given to customers. What we do know is that things like payment history, length of service and previous credits play into what is offered.

With credits being given, I called and got the responses that DirecTV has to pay TIVO $800 per unit.

With a well informed CSR like this, I hung up.

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#273 OFFLINE   RMSko

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Posted 12 February 2012 - 12:38 PM

The HMC is 199 because that is likely what you were eligible for automatically.

The $6 fee, somewhere they expect you would have more TV viewing location upon completion. Maybe from the RVU clients...

That kind of makes sense re the $99 I guess. I think re the RVU that's right so I assume I'm going to have to call D* after the install and tell them I don't have any RVU clients so I'm not charged this fee.

#274 OFFLINE   Jerry_K

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Posted 12 February 2012 - 01:10 PM

If you cannot keep the equipment, why would you pay one more dollar than the shipping cost?

If I go to the rental car company, I pay them a small fee for the use of the car on some time basis, day week or month. I surely don't pay them some portion of the price of the car and this fee.

The whole idea of paying even $99 for a unit in which you have no equity is senseless.
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#275 OFFLINE   inkahauts

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Posted 12 February 2012 - 01:28 PM

If you cannot keep the equipment, why would you pay one more dollar than the shipping cost?

If I go to the rental car company, I pay them a small fee for the use of the car on some time basis, day week or month. I surely don't pay them some portion of the price of the car and this fee.

The whole idea of paying even $99 for a unit in which you have no equity is senseless.


No it's not at all. If they didn't use that model, then everyone would be paying 20 a month per box or more without question. That's the cable way...




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