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Guest Message by DevFuse

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Official: HR34 pricing as of 2/9/2012


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1280 replies to this topic

#221 OFFLINE   dwcolvin

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Posted 11 February 2012 - 03:02 PM

If you don't have a SWiM setup the HR-34 won't get a sat signal. The SWiM requirement has nothing to do with whether or not you want Internet connection.


I'm well aware of that. The issue is the logic of DirecTV requiring a CCK with an HR34 (which is clearly unnecessary), and the post I referred to reasoned that it had something to do with self-installed SWiM.

Now, what may have been implied is, there's no way to order "SWiM"... you have to order a CCK or WHDS to force "SWiM". But doesn't HR34 force WHDS?. And there needs to be some way to turn on a "Self-installed SWiM" bit to avoid this confusion. Remember, when all this started, there were no installers, the customers did everything. Some of us still prefer it that way.

Edited by dwcolvin, 11 February 2012 - 03:10 PM.


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#222 OFFLINE   RunnerFL

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Posted 11 February 2012 - 03:02 PM

I'm well aware of that.


Clearly you're not...
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#223 OFFLINE   dsw2112

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Posted 11 February 2012 - 03:18 PM

...And there needs to be some way to turn on a "Self-installed SWiM" bit to avoid this confusion...


There is a SWM "flag" on your account. It gets changed when SWM is officially installed by a tech. It is possible to get it changed for a DIY install, but it can be difficult to do.
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#224 OFFLINE   dwcolvin

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Posted 11 February 2012 - 03:21 PM

Clearly you're not...


:bang Perhaps you need to re-read the sequence of posts. The originator of this "sub-thread" had self-installed SWiM, so having SWiM was never an issue, only what D* thought he had.

#225 OFFLINE   RunnerFL

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Posted 11 February 2012 - 03:32 PM

:bang Perhaps you need to re-read the sequence of posts. The originator of this "sub-thread" had self-installed SWiM, so having SWiM was never an issue, only what D* thought he had.


So??? Did the thought never occur to you that once the installers get there and see SWiM installed that they'd no longer charge that person for it or require it? They'd simply mark his account as SWiM and move on.
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#226 OFFLINE   dwcolvin

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Posted 11 February 2012 - 03:43 PM

So??? Did the thought never occur to you that once the installers get there and see SWiM installed that they'd no longer charge that person for it or require it? They'd simply mark his account as SWiM and move on.


No, it occurred to me that the installer would have "CCK" (not SWiM) on their work order, and install an unnecessary CCK, and the customer would be billed for it.

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#227 OFFLINE   Scott Kocourek

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Posted 11 February 2012 - 03:46 PM

Let's not continue to direct posts/insults to each other. Move along or take your personal conversations to PM.

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#228 OFFLINE   RunnerFL

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Posted 11 February 2012 - 03:48 PM

No, it occurred to me that the installer would have "CCK" (not SWiM) on their work order, and install an unnecessary CCK, and the customer would be billed for it.


CCK = SWiM
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#229 OFFLINE   RMSko

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Posted 11 February 2012 - 04:32 PM

I just got my order confirmation from DTV and it says

HMC HD DVR - $199
Sales order credit - $100
Equipment total - $99

Obviously the final price is fine, but I thought the initial price was $399 not $199. Anyone have any thoughts?

#230 OFFLINE   alirelan720

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Posted 11 February 2012 - 04:42 PM

CCK = SWiM


CCK does not equal SWIM, all's the cck is is an internet connection kit, it allows an HD-DVR to connect to the internet via a router supplied by DTV. The SWIM is the system/wires that allow the receivers to be on whole home.

#231 OFFLINE   dwcolvin

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Posted 11 February 2012 - 04:55 PM

CCK does not equal SWIM...


CCK = http://support.direc...-connection-kit

However, RunnerFL informs me that CCK means something different to an installer. As a customer, I can only assume that if a CSR says I have to order one, it's going to mean what's on DirecTV's web page and will be a little box I have to pay to get.

#232 ONLINE   Herdfan

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Posted 11 February 2012 - 04:59 PM

A true rewards program where you earn points towards credits for time with them and such would be much better and allow them to stop the crazy inconsistencies that we perceive. Everyone would be able to get something after so much time.


That is how my Alma Mater handles athletics. There is a published points system. You get a statement each year detailing your points and what level of points it takes to get certain things (like bowl tickets etc.). Points are based on several factors such as number of years, donation levels, past ticket putchases etc. Some people might not like it, but it about as transparent as you can get.

#233 OFFLINE   RunnerFL

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Posted 11 February 2012 - 05:03 PM

CCK does not equal SWIM, all's the cck is is an internet connection kit, it allows an HD-DVR to connect to the internet via a router supplied by DTV. The SWIM is the system/wires that allow the receivers to be on whole home.


I know what SWiM is and what the CCK is however if "CCK" is put on the work order they must also install SWiM because you can't have the CCK without SWiM. If SWiM is already installed, by you, then they mark your system as a SWiM system and move on to the next item on the work order.
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#234 OFFLINE   specialkd24

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Posted 11 February 2012 - 05:21 PM

I've been with DirecTV since Jan. 2008. So now I'm 2 years out-of-contract and I've never really asked for any credits (besides the HD credit).

I just called (regular CSR, not retention) and got it for $99. He told me it was $399, but said my account had a lot of offers on it, he put me on hold for 2-3 minutes, and came back and said I could get it for $99 installed. The tech is coming on Thursday.

I'm glad I waited to get something I really wanted.

Edited by specialkd24, 12 February 2012 - 12:31 AM.


#235 OFFLINE   alirelan720

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Posted 11 February 2012 - 05:40 PM

I know what SWiM is and what the CCK is however if "CCK" is put on the work order they must also install SWiM because you can't have the CCK without SWiM. If SWiM is already installed, by you, then they mark your system as a SWiM system and move on to the next item on the work order.


A CCK does NOT require a swim

#236 OFFLINE   jcricket

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Posted 11 February 2012 - 05:41 PM

I'm planning on pulling this trigger in just a few weeks (been with DirecTV since 2001, out of contract at least a couple of years). I have one HR22 right now. We're adding a 2nd TV (Samsung UN46D6300) in the bedroom. Want to replace the HR22 with the HR34 and have only one receiver since I'll be using the RVU functionality of the Samsung.

Just to clarify something, if I do this (along with SWIM and CCK) what's the wiring like? I have a central utility closet where everything is home-run (including from the dish on the roof). From what I've read I think the wiring is as follows:

1) Single coax cable from satellite on roof -> utility room.
2) 2-way splitter with one coax to CCK and the one to bedroom
3) CCK has ethernet cable to my router, and the coax to the HR34
4) In the bedroom the DECA-> ethernet adapter with ethernet only to TV

Did I get that right? For the HR34 do I need BBCs or Deca adapters or the phone cable anymore? Does the phone cable serve any purpose if you have the CCK connected?

TIA

#237 OFFLINE   alirelan720

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Posted 11 February 2012 - 05:44 PM

I'm planning on pulling this trigger in just a few weeks (been with DirecTV since 2001, out of contract at least a couple of years). I have one HR22 right now. We're adding a 2nd TV (Samsung UN46D6300) in the bedroom. Want to replace the HR22 with the HR34 and have only one receiver since I'll be using the RVU functionality of the Samsung.

Just to clarify something, if I do this (along with SWIM and CCK) what's the wiring like? I have a central utility closet where everything is home-run (including from the dish on the roof). From what I've read I think the wiring is as follows:

1) Single coax cable from satellite on roof -> utility room.
2) 2-way splitter with one coax to CCK and the one to bedroom
3) CCK has ethernet cable to my router, and the coax to the HR34
4) In the bedroom the DECA-> ethernet adapter with ethernet only to TV

Did I get that right? For the HR34 do I need BBCs or Deca adapters or the phone cable anymore? Does the phone cable serve any purpose if you have the CCK connected?

TIA


If you have the CCK installed you would no longer need a phone line connection the CCK will provide that

#238 OFFLINE   joshjr

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Posted 11 February 2012 - 06:10 PM

I'm well aware of that. The issue is the logic of DirecTV requiring a CCK with an HR34 (which is clearly unnecessary), and the post I referred to reasoned that it had something to do with self-installed SWiM.

Now, what may have been implied is, there's no way to order "SWiM"... you have to order a CCK or WHDS to force "SWiM". But doesn't HR34 force WHDS?. And there needs to be some way to turn on a "Self-installed SWiM" bit to avoid this confusion. Remember, when all this started, there were no installers, the customers did everything. Some of us still prefer it that way.


No. I dont plan on having Whole Home. Dont need it or want it. I will have 6 DVR's on the account. Dont need to pay another $3 a month for something I can record in any room in the house already.
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#239 ONLINE   trh

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Posted 11 February 2012 - 06:11 PM

Does the phone cable serve any purpose if you have the CCK connected?

TIA

Caller ID if you have that service through your phone company.

Edited by trh, 11 February 2012 - 06:37 PM.
typo


#240 OFFLINE   dwcolvin

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Posted 11 February 2012 - 06:35 PM

A CCK does NOT require a swim


What???? A CCK bridges Ethernet to DECA... DECA requires SWiM.

That's what this whole semantic discussion has been about... CCK isn't SWiM, but it certainly prereqs SWiM.

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