I'm not sure if that's the case anymore for someone who doesn't have the protection plan.
I don't have the protection plan, and that was what was told to me. Obviously, take it with a grain of salt, but I'm sure some might be able to verify that information.
Well in the case of the HR34 they are just being cautious since most customers won't know SWiM from SWaM...
Indeed, but I was referring to those with SWiM tagged on their account.
I completely agree. That's why I don't get the sense of entitlement some people in contract have.
My least favorite word again...
I don't agree with people who constantly get credit after credit... but I personally have no issue with someone IN-CONTRACT attempting to get a discount on a piece of equipment at a discounted rate in return for an agreement of extending their contract for two years.
Granted, if you're a new customer and you're only six months into your contract, it's kind of
move, but if you're a longtime customer, I think it's fine.
Basically, I think "entitlement" is fine as long as you keep in mind that what kind of customer you are should reflect the "entitlement" you should reasonably expect.
~Alan<~~~~~~~~~~Who is aware that I used "should" one too many times in my last sentence...