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Guest Message by DevFuse

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Official: HR34 pricing as of 2/9/2012


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1280 replies to this topic

#451 OFFLINE   spartanstew

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Posted 15 February 2012 - 08:11 PM

Oh, I believe it.

I'm sure Directv can't wait to get their hands on your unit.

 
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#452 OFFLINE   Drew2k

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Posted 15 February 2012 - 08:43 PM

I'll be joining the HR34 club ...

During a very short and pleasant call I was offered a price of $99 for the HR34 (after $100 credit) plus $49 for installation plus tax. Grand total: $160.76.

I could have had it this Friday 2/17 but changed it to Saturday March 3 to give me time to clean off two DVRs I want to return after the HR34 is activated. Looks like some weekend marathons in my future ... :)

#453 OFFLINE   dpeters11

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Posted 15 February 2012 - 08:45 PM

Thanks I understand the additional receiver fees but the HR34 would be my primary receiver, I would be going from 3 receivers on my account to 2 receivers so I should be saving $6/month not spending an additional $6/month. When I asked for clarification she referred to it as an HMC fee not an additional receiver fee. I was not offered autopay to waive the HD fee on any of the calls.


She is wrong. I have an HR34 and an H25. I just got my bill and have a $10 HD fee, a $6 primary tv fee, $6 secondary tv and $3 whole home. Then there's one $10 credit and one $6 credit. My HR34 is the primary box on my account.

#454 OFFLINE   dsw2112

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Posted 15 February 2012 - 09:24 PM

Believe it or not... there are some people out there who are still convinced you need an external DECA with the HR34... that's why I posted it...

http://forums.direct...PageId=10995254


Yep, and there's still plenty of folks that believe a SWM 4 port splitter will only yield 4 tuners :nono2:

And believe it or not D* trainers were training techs in the above... In any case, I thought I remembered one of the mods posting that "bridging" was unsupported, but then became an "official" method. It wouldn't surprise me if it was officially supported, but that info didn't filter down.

Edited by dsw2112, 15 February 2012 - 09:32 PM.

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#455 OFFLINE   Skiman

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Posted 16 February 2012 - 07:13 AM

Skiman,

In item 1, the HR34 is not like the cell phone. You own the cell phone provided at a "discount" price. You just pay shipping on the HR34. You have no equity in it at all.


I never claimed you had equity. I was merely pointing out the similarity in the business models.
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#456 OFFLINE   Skiman

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Posted 16 February 2012 - 07:16 AM

Fortunately for us, this 12 month upgrade policy isn't very well enforced. I got a new HD DVR in Nov 2010. $19.95 for shipping. In July 2011 I upgraded to MRV plus added 1 HDDVR and 1 HD receiver (plus swapped out one SD DVR with an R16), one AN21 and Red Zone Channel. All free. Two weeks after my order I decided I didn't like the R16 (no MRV) and ordered another HD DVR. $19.95 for shipping. So for me, that was 3 "free" upgrades in 9 months. You may be giving us the rules/policies, but this is what is actually happening.


Certainly there are exceptions to every rule. Congrats on your 3 free upgrades! My intent is to try to shed a little light on why or why not some people may or may not be getting a discount. Every customer is different. Clearly someone who has been a customer for 3 months is not likely to get an HR-34 upgrade for $99.
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#457 OFFLINE   wco81

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Posted 16 February 2012 - 11:59 AM

OK, I just called from the office, asked to upgrade my HR20 because I now have a 3D TV.

The woman says to go to the DVR and try to tune in certain channels.

I guess they're looking for codes on the 3D channels?

Maybe I shouldn't have taken that tack. I didn't even get to the point of asking about getting the HMC.

#458 OFFLINE   wco81

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Posted 16 February 2012 - 12:07 PM

Heh, the second rep says no specials on the HR34, even though been a customer since 2002.

Says new customers do not get a deal.

I guess instead of saying "upgrade receiver" at the IVR, I should say "cancel"?

#459 OFFLINE   ciurca

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Posted 16 February 2012 - 02:45 PM

Called a few days ago and was offered the 34 with install for 250. Should have said yes. Today I got the no discount answer. Then the csr gave me a $10 and a $5 per month 12 month credit. WTF. didn't ask for it but said yes. Bizarre.
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#460 OFFLINE   dwneylonsr

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Posted 16 February 2012 - 03:40 PM

My daughter just called about the HMC and got a response that I haven't seen here yet. $199 and $49 installation. PLUS $49 for each additional receiver on my Whole Home network for a total of $346.

edited to add: We, of course, said we'd wait. Oh yea, the CSR also kept asking my daughter if we had a "smart" TV. I assume she meant the Samsung RVU feature.

Edited by dwneylonsr, 16 February 2012 - 04:14 PM.
additional comment


#461 OFFLINE   Christopher Gould

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Posted 16 February 2012 - 04:06 PM

Customer since 10/98. With premier the whole time. First call said "upgrade". Csr said 199. Turned it down. Called today said cancel and and was offered 99 free whole home cck and free install. It was her first time selling the hr34. Glad some of you guys were wrong about no discounts a few weeks back. :-) The Csr never knows what you say at the prompts. So saying cancel doesn't mean anything.

#462 OFFLINE   wahooq

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Posted 16 February 2012 - 04:22 PM

Since a lot of people have been experiencing confusing from DIRECTV CSRs today, here is the official word on HR34 pricing from someone who really knows.

The HR34 box is $399 and is available starting today for existing customers
There is a $300 rebate for NEW customers only.
Select customers may be eligible for a lower price. This varies depending on your history with DIRECTV.

There is no rebate program for existing customers.

.
Stuart posted this on the first post of this thread and it is correct. Pricing for existing customers will either be...399., 199. or 99. depending upon their account status. Anything else is being given against policy. Several months back we received a communication that said we were not to use discretionary credits for equipment orders and to go with the prices in the ordering system. That being said and as I've stated before some CSR's will extend credit beyond guidelines established by DTV to avoid conflict and yes, it could eventually count against you. (See the flagged for excessive credit thread... http://www.dbstalk.c...ad.php?t=201812 being discussed here
My comments and opinions are my own and not necessarily those of DirecTV.

#463 OFFLINE   wahooq

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Posted 16 February 2012 - 04:22 PM

^^punctuation better?
hahahahaha
My comments and opinions are my own and not necessarily those of DirecTV.

#464 OFFLINE   dwneylonsr

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Posted 16 February 2012 - 04:42 PM

I'm not arguing really about $199 plus $49 installation. That's not unreasonable. However $49 additional installation for each receiver already installed? Doesn't sound right to me.

#465 OFFLINE   wahooq

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Posted 16 February 2012 - 05:00 PM

Yeah im 99.9% sure its not...but I'm on my days off..I'll pm you if you can wait a couple days or I will post back here when i find out for sure. Best of my recollection thet only additional TV cost is the 6. per month for RVU TVs. But, again not 100% certain I can let you know by the weekend. If the receivers are already there theres no installation, assuming you are on a swm system andf already have whole home.
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#466 OFFLINE   dwneylonsr

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Posted 16 February 2012 - 05:09 PM

Thanks wahooq. I may just call again this evening, but I'm in no rush.

#467 OFFLINE   Bosjoe

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Posted 16 February 2012 - 05:23 PM

.
Stuart posted this on the first post of this thread and it is correct. Pricing for existing customers will either be...399., 199. or 99. depending upon their account status. Anything else is being given against policy. Several months back we received a communication that said we were not to use discretionary credits for equipment orders and to go with the prices in the ordering system. That being said and as I've stated before some CSR's will extend credit beyond guidelines established by DTV to avoid conflict and yes, it could eventually count against you. (See the flagged for excessive credit thread...


OR FREE, Installed today

Get more from DIRECTV and sign up
for special offers and useful information.

ORDER INFORMATION

Order Date: 02/14/2012

Address:LOWELL, MA 01851

YOUR EQUIPMENT SELECTION

1DIRECTV® HMC HD DVR$199.00

1Sales Order Credit-$199.00
Equipment Total$0.00

ADDITIONAL

Installation Fee $49.00
Delivery & Handling Fee $0.00
Tax $0.00
Sales Order Credit -$49.00
Order Total Paid*$0.00
*Reflects total amount paid at initial time of order. This is not a bill; please do not send any payment to DIRECTV.

#468 OFFLINE   wahooq

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Posted 16 February 2012 - 05:25 PM

i was discussing existing customer offers...there is no free offer per policy...but congrats it is really cool you will enjoy it!
My comments and opinions are my own and not necessarily those of DirecTV.

#469 OFFLINE   crawdad62

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Posted 16 February 2012 - 05:35 PM

I've been watching this thread but holding off doing anything since I figure I'm out. In December I got rid of an SD DVR and SD receiver and replaced them both with HD versions of the same. Got the CCK and signed up for Whole Home. Got a decent deal on the new boxes and CCK so again I figured I was SOL as far as getting anything else from D* this early. However I went to D*'s site and looked and they're still offering me the HD DVR at a reduced price ($99). Is this common for everyone? If I still have some wiggle room left on my account I'll call.

#470 OFFLINE   Bartman94

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Posted 16 February 2012 - 06:02 PM

It never hurts to call and ask. And don't say "Cancel" to the automated menu. Simply say "new equipment" and it will put you right through to a CSR. When the CSR only wants to tell you the HR34 is $399 with no discounts, then just tell them you wish to speak with the cancellation department.

Once you get transferred the cancellation rep will ask why you're cancelling. Tell them it's because you want the HR34 but not for $399. The cancellation rep will then offer you $199. To that you reply "I appreciate that as it's a better offer, but I really need to get it for the $99 I've seen advertised for new customers. I'm not asking for a better deal than that; I just want to get the same deal as a loyal customer." At that point you will either get the $99 price or the rep will counter you one more time for $149. Also don't forget that there will be a $49 installation fee. They can waive this fee also if you demand it strong enough.

It all comes down to how well you negotiate. Here is what I was able to get:

ORDER INFORMATION

Order Date: 02/09/2012

YOUR EQUIPMENT SELECTION

1 DIRECTV® HMC HD DVR $399.00

1 Sales Order Credit -$300.00

Equipment Total $99.00

ADDITIONAL

Installation Fee $0.00
Delivery & Handling Fee $0.00
Tax $8.17
Order Total Paid* $107.17

*Reflects total amount paid at initial time of order. This is not a bill; please do not send any payment to DIRECTV.

#471 OFFLINE   patyoung

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Posted 16 February 2012 - 06:04 PM

I tried twice, but both times the best they would do was 199 and potentially a free install, but maybe that wouldn't even be free since I don't have SWM yet. I was holding out for 99, but I think I'll end up taking the 199 as long as the install is free.

#472 OFFLINE   trh

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Posted 16 February 2012 - 07:15 PM

I'll be joining the HR34 club ...

During a very short and pleasant call I was offered a price of $99 for the HR34 (after $100 credit) plus $49 for installation plus tax. Grand total: $160.76.


Why the $49 install? You're just going to deactivate two DVRs and hook up the 34 in their place. Any new wiring?

#473 OFFLINE   dpeters11

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Posted 16 February 2012 - 07:29 PM

Why the $49 install? You're just going to deactivate two DVRs and hook up the 34 in their place. Any new wiring?


There is no reason he couldn't do it himself other than a stupid DirecTV policy. He already has a SWM16. And he'll know more than the tech.

#474 OFFLINE   LoopinFool

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Posted 16 February 2012 - 07:48 PM

There is no reason he couldn't do it himself other than a stupid DirecTV policy. He already has a SWM16. And he'll know more than the tech.

Yeah, I wish I had done mine...

Tech came out this morning to fix a flaky recording issue on our old HR20, now connected to a SWiM dish. After replacing everything but the DVR, we decided it really was the HR20 that was flaky.
Since I wanted an HR34 for the extra tuners I called retention while the tech was still there. CSR insisted "no discount offers, because it's so new." The tech left the repair order open and left the house so I could call again and later decide between an HR24 swap or the HR34. He had never installed an HR34 and I think he hoped I'd get one.

CSR roulette - 3rd time's the charm. Second CSR had same story as the first. Third just plain sounded more helpful right away. She did all she could (maximum $360 off according to her) and got it down to just over $200. Then we went through all that was on the order and she noticed two $49 installation charges. She was able to credit for one of them and get us down to the $148+tax we've been seeing here. The same tech found us an HR34 at their warehouse and came back later to install it. He removed the unnecessary CCK and a bunch of other strange stuff on the work order, including an RVU client install!

Why I wish I had done it myself...before I got home from work to supervise, the tech had fired up the new HR34...with our old eSATA drive connected to it.
For those that don't know, the D* DVRs will notice that the external drive is not "paired to" that receiver and will format it without prompting. 750Gig drive, 90% full before, and now empty. We were mainly keeping the old HR20 so we could watch some of our older recorded shows and movies.

I guess he saved us some time... :bang

- LoopinFool

PS - Forgot to order an AM21 the first time being distracted by all that was going on. I later called D* and asked if they could add it to my order. Once she found it in the system, she created a new order and it is being shipped to us for free!

#475 OFFLINE   dpeters11

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Posted 16 February 2012 - 07:54 PM

I paid full price for mine, but it's almost worth it, just because I could install it myself.




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