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Guest Message by DevFuse

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Official: HR34 pricing as of 2/9/2012


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1280 replies to this topic

#26 OFFLINE   MrLatte

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Posted 09 February 2012 - 02:42 PM

They're probably talking semantics here. People get a $300 account "credit" so they aren't officially getting the HR34 for $99.

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#27 OFFLINE   smiddy

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Posted 09 February 2012 - 02:47 PM

I need to get another one...glad they are finally available. :)
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#28 OFFLINE   braven

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Posted 09 February 2012 - 02:57 PM

:nono2: Yeah me too. I got no break at all. I've been with DTV for over 2 weeks and could not get anything. I'm not paying $399 for a leased DVR. If this is how DTV treats new customers I'll be back with Dish soon.




You're kidding right? Two weeks? :rolleyes:
HR34, HR24, (2) H21's
Whole Home DVR

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#29 OFFLINE   MrLatte

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Posted 09 February 2012 - 03:02 PM

Also, there's no way I'm letting them "install" this for me. I have a SWM16 and DECA already. I might just have to buy through SS.

#30 OFFLINE   cardinalryan

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Posted 09 February 2012 - 03:04 PM

I just spoke with a regular CSR and then a retention rep and was told both times that there is no discount for existing customers. (I have had Directv for 5+ years)

In fact, the retention rep told me that they have not given any discounts to any existing customers and he said that anyone who said otherwise was not telling the truth.

He said that since it just came out today, there will be no discounts, and when I mentioned that people are reporting that they are getting discounts, he stated that he was monitoring dbstalk.com (he spelled the site out for me) and that he knows for a fact that the people on here are "reporting untruths".

Quite an interesting conversation. Needless to say, I wasn't happy about it.

I have never had anyone call me a liar. I can promise you that I was given a new HR-34 this morning for free and I only have to pay the $49 installation fee. Bottom line is this, if they didn't give it to me, I was going to cancel. I let them know that I thought it was unfair that I had been a customer for almost seven years and that I wouldn't hesitate to jump to Dish if they didn't give me the HR-34. Not only did they give me the HR-34, they threw in MLB extra innings at no cost. Since they can't "give" these things away, they charged me, then issued a full credit on my account.

Edited by cardinalryan, 09 February 2012 - 03:09 PM.
misspelling


#31 OFFLINE   TBoneit

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Posted 09 February 2012 - 03:04 PM

:nono2: Yeah me too. I got no break at all. I've been with DTV for over 2 weeks and could not get anything. I'm not paying $399 for a leased DVR. If this is how DTV treats new customers I'll be back with Dish soon.


You have been with them for 2Weeks +
You are locked in for two years commitment.

Where is there any incentive for them to give you more now. The time was when you were signing up, then they wanted to get you under contract and you had the power. Now they have the power of a Commitment with a early termination fee.

When you see what it would cost to go back to Dish with the ETF from DirecTV, My guess is you will stay where you are. And they know it.
Remember when your kids were the TV set's remote control?

#32 OFFLINE   LoopinFool

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Posted 09 February 2012 - 03:07 PM

I'm glad, too. I forgot today was "the day".

My external drive is doing better after some more scrubbing with SpinRite. We're super busy right now, so I think I'll let the dust settle a bit before upgrading to the new box. But my trusty old HR20-700 is starting to feel a bit long-in-the-tooth.

When the HR24 came out I was excited that our next box would probably be nice and small, but an HR34 + AM21 combo will be huge compared to the HR20! Should be worth it for the 3 extra tuners and future WH expandability.

Time to hunker down and watch all our recordings (too busy, though) so we can simply swap out the DVR. :eek2:

- LoopinFool

#33 OFFLINE   Guentha

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Posted 09 February 2012 - 03:23 PM

New here. Signed up just to let people know $99 is a reality for existing customers (service since 2008)
$99 is possible but you must talk to retention department. Call, say retention. It will ask if you want to change programing or cancel service. Say cancel. you will be handed to a retention rep. explain that it is ridiculous that loyal customers already had to wait while new customer had this box for month plus we have to pay far more and still sign the same 2 year contract.

i just got mine ordered and I got a sweet retention rep. she was cool and explained she thought it was ridiculous as well. You do however have to have their Pro install at $49 so total is around $160.

I have several friends that install Dtv service and they are all bummed because they can’t get them till march. yet they have to install them for customers. if you ask me that is even dumber. Installers should know the in's and out's of a machine before "installing" it for other people. What if they have questions?

• 5x HR24-700
• 1x HR34-XXX
• JVC DLA-RS4000 Projector
• Onkyo Tx-5009 Receiver
• 7x QSC 1450HD Amplifiers
• QSC 5050HD Amplifier

#34 OFFLINE   drewx420

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Posted 09 February 2012 - 03:25 PM

I called earlier today after reading about the discounts in the other thread. Subscriber for 12 yrs and out of contract. Immediately bypassed CSR for Retention. Initially was told that there were no price reductions. I asked him to check with his supervisor given my history with DTV. Came back with free installation but no price reduction on HR34. I told him about reported $300 rebates on dbstalk.com and asked him politely to check again and see if that is happening. After several minutes he returned and offered $250 off with free install and cck. Total out of pocket $150.50. Install on Feb. 14. It pays to be patient but persistent. I suspect they also may have been inundated with requests for discounts and may have put a red light on anything going forward until the figure out a policy.

#35 OFFLINE   Doom878

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Posted 09 February 2012 - 03:27 PM

So how much are they charging your credit cards? $399 or $99?

#36 OFFLINE   RACJ2

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Posted 09 February 2012 - 03:27 PM

I thought they might have a promo price for HR34 on some accounts. I still have the Free DVR offer, but the HR34 says "Coming in early 2012" with no price.

Attached Thumbnails

  • DVR.PNG
  • HMC.PNG

HR34-700, HR22-100

#37 OFFLINE   tonypitt

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Posted 09 February 2012 - 03:34 PM

I just experienced an afternoon of extreme incompetence thanks to DirecTV customer service. I called in to place an order for an HR 34. After speaking with the representative and having her speak with her supervisor, she indicated that she could sell me the HR 34 for $99.99. I had her confirm this with her supervisor and she came back after about 5 minutes and told me that was accurate.

As she was keying in the order she kept referring to it as the "HR 34 Tivo". I told her this wasn't a Tivo and she said "right, this is the new media center with 5 tuners." She kept calling it a Tivo to the point that I had her again confirm with her supervisor that she was keying in the right item. She came back and said she was.

I pay and get transferred to third party order confirmation. She didn't order an HR 34 for me, but rather a Tivo. The third party person couldn't resolve the issue but said she'd call me back. No call back.

I just now called customer service again and after 90 minutes (of which at least 60 minute was time I was on hold), they said there was nothing they could do.

The last representative swore to me that no one was getting any kind of discount on this item regardless of account longevity or any other factors. I wouldn't be upset about any of this if it wasn't for the gross incompetence of the first representative despite my repeated attempts to resolve this and verify I was ordering the right item. I have wasted an inordinate amount of time this afternooon just trying to do business with DirecTV and then correct their mistakes.

#38 OFFLINE   inkahauts

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Posted 09 February 2012 - 03:56 PM

I have been with DirecTV since they launched in 1994, almost 18 years, I have been out of contract for almost 3 years and I pay for the Premier package. They basically insulted me, they wanted $647 for the HR-34, 1 HD Reciever, the swim upgrade, install charges and some internet kit, which I don't think I need but they do and trading in my old receivers. No offense but being out of contract for as long as I have and being with them for 18 years should get a little more respect. When I called in 3 weeks ago and was told at that time to call back today I was told they would discount for a person of my account standing. Gratz to the people who did get discounts and good luck to those trying, for the first time ever I am thinking of going to dish and getting the hopper when it comes out instead, at least they have BBC America in HD.


Call again and talk to someone else. Also, have you called in and gotten any discounts recently? That can have an affect as well.

#39 OFFLINE   inkahauts

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Posted 09 February 2012 - 04:00 PM

I have never had anyone call me a liar. I can promise you that I was given a new HR-34 this morning for free and I only have to pay the $49 installation fee. Bottom line is this, if they didn't give it to me, I was going to cancel. I let them know that I thought it was unfair that I had been a customer for almost seven years and that I wouldn't hesitate to jump to Dish if they didn't give me the HR-34. Not only did they give me the HR-34, they threw in MLB extra innings at no cost. Since they can't "give" these things away, they charged me, then issued a full credit on my account.


Honestly, I believe that lots of people will get discounts on these, etc, but I have a hard time with all the stuff they gave you for free. I'd watch my bill if I where you and see if some fees don't pop up, that just doesn't sound right. I not saying they didn't say that to you.. Bt what you actually get could be something else entirely.

#40 OFFLINE   mreposter

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Posted 09 February 2012 - 04:21 PM

Doesn't getting new hardware like this extend your contract commitment for 2 years?
..........
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.......... Directv customer since January 2000.
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#41 OFFLINE   Davenlr

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Posted 09 February 2012 - 04:23 PM

Doesn't getting new hardware like this extend your contract commitment for 2 years?


Restarts your 2 year commitment. But who is going to pay $399 to lease a DVR and not stay for at least two years anyway?

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#42 OFFLINE   Pheelyx

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Posted 09 February 2012 - 04:30 PM

The HR34 still shows as coming early 2012 for me. Before today I could see that I was offered discounts and now they are all gone. It was previously offering me a new HD DVR for free. I have not added any new receivers in over 2 years.
I did recently get an outlet moved but they assured me that wouldn't start a new contract. I'm gonna be so pissed if I have to pay full price for the HR34.

Does anyone know why some people can order them and other still show them as coming soon?

#43 OFFLINE   David Ortiz

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Posted 09 February 2012 - 04:41 PM

Does anyone know why some people can order them and other still show them as coming soon?


I think people are ordering by phone only, not ordering online. It is available to all existing customers.

#44 OFFLINE   Pheelyx

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Posted 09 February 2012 - 04:48 PM

I think people are ordering by phone only, not ordering online. It is available to all existing customers.


Thanks, that makes sense. I guess I will wait a few days to call till the hold times get shorter.

#45 OFFLINE   mooney1324

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Posted 09 February 2012 - 05:03 PM

Be careful when ordering, I also had a TiVo ordered for me instead of the HR34. When I called back to tell them that the wrong receiver was ordered for me the CSR told me that it would a total of $599 plus tax for the hr34, the Cinema Connection kit, install and shipping charges. I called and said cancel when I called back up. The rep was I talked to was extremely helpful. He told me that he could get the price down to 250 for the receiver and the Cinema Connection kit. Since I am moving tomorrow he was able to get rid of a lot more charges and bring the total down to $130.26. After doing the order he asked if there was anything with my bill or package I was unhappy with. I told him that I am always willing to have money taken off my bill. He is also got me $10 off a month for 24 months. It does pay to be polite and thank them. I have been with DTV since 2006 and have the premier package.

#46 OFFLINE   LoopinFool

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Posted 09 February 2012 - 05:14 PM

I sure hope they'll let me have one without the CCK. This will be the only receiver in the house, replacing the current one-and-only DVR. I realize they're selling this as the HMC geared towards whole-home networking. But I don't want to pay for something I truly don't need.

It has an ethernet port, so can't I just plug it into my network to get it connected to the world? I'm happy to add a DECA bridge in the future if we ever set up another receiver/dvr/RVU box in the house.

- LoopinFool

#47 OFFLINE   Guentha

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Posted 09 February 2012 - 05:22 PM

Wow, it sucks that some people are being settled with a TIVO. I do love TIVO. I had a hard time getting rid of my series 2 directivo units. I still prefer them to my hr24 but the tivo’s are so crippled by DTV its ridiculous. If Tivo could provide a 5 tuner dvr I would gladly have paid $399.

On a brighter note. My purchase when flawlessly, they set me up for an install on the 17th. I don’t like to wait so I called an installer buddy of mine and he took over the account and is installing today after 4. Cant wait, new dvr. I finally don’t have to write down all my shows and figure out conflicts so I can spread them across all my dvrs. Plus I hear 200 shows in series manager. There is nothing more frustrating then hitting series record only to have it tell me there is no more room.

• 5x HR24-700
• 1x HR34-XXX
• JVC DLA-RS4000 Projector
• Onkyo Tx-5009 Receiver
• 7x QSC 1450HD Amplifiers
• QSC 5050HD Amplifier

#48 OFFLINE   Groundhog45

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Posted 09 February 2012 - 05:26 PM

Wow, it sucks that some people are being settled with a TIVO. I do love TIVO. I had a hard time getting rid of my series 2 directivo units. I still prefer them to my hr24 but the tivo’s are so crippled by DTV its ridiculous. If Tivo could provide a 5 tuner dvr I would gladly have paid $399.

On a brighter note. My purchase when flawlessly, they set me up for an install on the 17th. I don’t like to wait so I called an installer buddy of mine and he took over the account and is installing today after 4. Cant wait, new dvr. I finally don’t have to write down all my shows and figure out conflicts so I can spread them across all my dvrs. Plus I hear 200 shows in series manager. There is nothing more frustrating then hitting series record only to have it tell me there is no more room.

• 5x HR24-700
• 1x HR34-XXX
• JVC DLA-RS4000 Projector
• Onkyo Tx-5009 Receiver
• 7x QSC 1450HD Amplifiers
• QSC 5050HD Amplifier


Let us know how it works out for you. And maybe a pic or two.
:D

Richard -- DirecTV since '97
Team SETI.USA

 


#49 OFFLINE   joshjr

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Posted 09 February 2012 - 05:33 PM

New here. Signed up just to let people know $99 is a reality for existing customers (service since 2008)
$99 is possible but you must talk to retention department. Call, say retention. It will ask if you want to change programing or cancel service. Say cancel. you will be handed to a retention rep. explain that it is ridiculous that loyal customers already had to wait while new customer had this box for month plus we have to pay far more and still sign the same 2 year contract.

i just got mine ordered and I got a sweet retention rep. she was cool and explained she thought it was ridiculous as well. You do however have to have their Pro install at $49 so total is around $160.

I have several friends that install Dtv service and they are all bummed because they can’t get them till march. yet they have to install them for customers. if you ask me that is even dumber. Installers should know the in's and out's of a machine before "installing" it for other people. What if they have questions?

• 5x HR24-700
• 1x HR34-XXX
• JVC DLA-RS4000 Projector
• Onkyo Tx-5009 Receiver
• 7x QSC 1450HD Amplifiers
• QSC 5050HD Amplifier


I was able to get the HR34 for $99 with the install fee only $20. I had to call a second time to get it. The first time I called I spoke with a supervisor in retention who read an email stating that they were advised not to be giving the $300 discount to existing customers or write ups would be forth coming. I called back 2 hours later and spoke to someone in the Texas office with Retention who gave me the above stated offer. See my setup below.

1x HR34 - Leased
2x HR24-200 - 1 Owned and one leased.
1x HR24-100 - Owned.
1x HR20-700 - Owned.
1x R22-200 - Owned.
SWM 16 Setup

Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-100 Owned, HR20-700 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR44-500 Owned. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800


#50 OFFLINE   joshjr

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Posted 09 February 2012 - 05:33 PM

I thought they might have a promo price for HR34 on some accounts. I still have the Free DVR offer, but the HR34 says "Coming in early 2012" with no price.


Same for me.

Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-100 Owned, HR20-700 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR44-500 Owned. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800





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