All because D* has this inconsistent policies about how then handle equipment upgrades for existing customers. SOme of the people posting on this thread are getting deals despite being customers for less than half the time I've been a customer. One said he was still under contract!
Its completely frustrating, I agree! It was actually my THIRD try that yielded what i wanted.
Im not sure if it was just the CSR I landed on, or my approach that third time...."I can go onto your website to sign up as a new customer, and Ill get that HR34 for 99.00 + 0 installation.....Im not asking for that exact deal, but after being a customer for 10 years I would hope you could get close"
I ended up getting the HR34 for 399 - 250 credit and the installation fee was waived, so 149 (+outrageous taxes) like most other people in this thread.
It will be interesting see if there are attempted hidden costs when the tech shows up and needs to give me a 16 port SWiM setup and a bunch of DECA parts.