Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

Official: HR34 pricing as of 2/9/2012


  • This topic is locked This topic is locked
1280 replies to this topic

#521 OFFLINE   nsykes

nsykes

    Cool Member

  • Registered
  • 28 posts
Joined: Oct 10, 2011

Posted 17 February 2012 - 04:49 PM

nsykes; I'm assuming you already have a SWiM system setup correct?


Yes I do. I currently have 2 HR24's DECA connected using CCK. I have a SWM8 as well. Should be plug and play.

...Ads Help To Support This SIte...

#522 OFFLINE   matthpd195

matthpd195

    AllStar

  • Registered
  • 65 posts
Joined: Jun 22, 2004

Posted 17 February 2012 - 04:51 PM

Here's a screenshot of my order. It looks to me like I was charged 2x$49 for install with 1 $49 install credit.

Attached Thumbnails

  • order.jpg


#523 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 17 February 2012 - 04:57 PM

Before a firestorm starts here's the highlighted fee in the picture is for an RVU client. The other fee is for regular installation of the order. If you did not have a second location setup with an RVU client then you should not be charged this fee.

Attached Thumbnails

  • Install fees.JPG


#524 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 17 February 2012 - 05:01 PM

Here's a screenshot of my order. It looks to me like I was charged 2x$49 for install with 1 $49 install credit.


They credited back the RVU installation fee.

#525 OFFLINE   matthpd195

matthpd195

    AllStar

  • Registered
  • 65 posts
Joined: Jun 22, 2004

Posted 17 February 2012 - 05:03 PM

They credited back the RVU installation fee.


Ok, thanks. I'll at least be calling to get the $6 RVU client fee removed that I don't have & to have them ship me another deca broadband adapter.

THanks for all your help!

#526 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 17 February 2012 - 05:09 PM

Ok, thanks. I'll at least be calling to get the $6 RVU client fee removed that I don't have & to have them ship me another deca broadband adapter.

THanks for all your help!


Be patient it's a new process and I doubt many people have even see the fees for RVU yet alone enabled or disabled them. You might want to tell them that your order was seup with an RVU install which was wrong but you just need to have the DIRECTV Home Media Center service removed. This might help.

#527 OFFLINE   LoopinFool

LoopinFool

    Icon

  • Registered
  • 876 posts
Joined: Aug 31, 2007

Posted 17 February 2012 - 05:17 PM

They credited back the RVU installation fee.

That exact same thing happened on my order. When the original CSR noticed the "duplicate" $49 install fee, she did a sales credit for that one, but not the main install fee.
But clearly, the computer created the wrong type of install for my setup and that created a bunch of other issues.

All is correct now (I think), but I spoke with a lot of D* personnel yesterday!

- LoopinFool

#528 OFFLINE   RunnerFL

RunnerFL

    Hall Of Fame

  • DBSTalk Club
  • 15,779 posts
Joined: Jan 04, 2006

Posted 17 February 2012 - 05:32 PM

This happened on my order also, I have no RVU clients just the two HR20's & the HR34.

So hopefully I can get a credit for the second 49 install fee I paid!


I got the credit, you should too.
THIS SPACE FOR RENT

#529 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 17 February 2012 - 05:35 PM

I got the credit, you should too.


They credited his at the time of the order.

#530 OFFLINE   LoopinFool

LoopinFool

    Icon

  • Registered
  • 876 posts
Joined: Aug 31, 2007

Posted 17 February 2012 - 05:46 PM

They credited his at the time of the order.

True. And for some reason his CCK order came through as "Free". Most of us seem to have had it show up as $99 and they've also been issuing sales credits to offset that.

- LoopinFool

#531 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 17 February 2012 - 05:52 PM

True. And for some reason his CCK order came through as "Free". Most of us seem to have had it show up as $99 and they've also been issuing sales credits to offset that.

- LoopinFool


Not all accounts are eligible for the same promotions. There was some confusion and other factors that caused people to get offers they may not have been qualified for.

#532 OFFLINE   chrisexv6

chrisexv6

    Godfather

  • Registered
  • 398 posts
Joined: Sep 14, 2002

Posted 17 February 2012 - 06:20 PM

Just had my HR34 installed. Needed SWM 16 upgrade. The tech couldn't figure out how to install the CCK & he installed the deca broadband adaptor on my HR20-100 backwards! No lights on it at all.

Thankfully after he left I figured it out and it's now working correctly, But he didn't leave me a broadband adaptor for my second HR20-700. Will directv just send me one of those if I call & ask?


Im going to be in the same boat come Wed. HR34 going in....I have no SWiM setup currently, and will end up with 11 active tuners after the '34 goes in.

I assume they will swap out the LNB on my 5 sat slimline dish.....what about DECA? I have 2 HR20s and 1 HR21....I think they *all* need DECA adapters, no?


AT-9 Slimline, Zinwell 6x8 connected to:

Upstairs Panasonic 32LX50 LCD|HR21-200 via HDMI [-networked -native off]|Panasonic RP56 DVD player via component

Living Room Mits 65819 RPTV|HR20-100 via component[-networked -native off -OTA|Panasonic XP30 via component

Basement Olevia 537H LCD|HR20-700 via HDMI [-networked -native off]|Zenith DVB612 via HDMI|Monoprice 5x1 HDMI switch

#533 OFFLINE   WestDC

WestDC

    Hall Of Fame

  • DBSTalk Club
  • 1,492 posts
Joined: Feb 09, 2008

Posted 17 February 2012 - 06:22 PM

Deca adapters yes!
"Let's Have Some Fun!"

#534 OFFLINE   chrisexv6

chrisexv6

    Godfather

  • Registered
  • 398 posts
Joined: Sep 14, 2002

Posted 17 February 2012 - 06:32 PM

Deca adapters yes!


Hope the installer has everything he needs on the truck! 16 port SWiM, 3 DECA adapters and some splitters....and a partridge in a pear tree.


AT-9 Slimline, Zinwell 6x8 connected to:

Upstairs Panasonic 32LX50 LCD|HR21-200 via HDMI [-networked -native off]|Panasonic RP56 DVD player via component

Living Room Mits 65819 RPTV|HR20-100 via component[-networked -native off -OTA|Panasonic XP30 via component

Basement Olevia 537H LCD|HR20-700 via HDMI [-networked -native off]|Zenith DVB612 via HDMI|Monoprice 5x1 HDMI switch

#535 OFFLINE   matthpd195

matthpd195

    AllStar

  • Registered
  • 65 posts
Joined: Jun 22, 2004

Posted 17 February 2012 - 09:23 PM

I got the credit, you should too.


No other credit available for me apparently. They were going to have to roll another truck for the broadband adapter the first tech didn't install. I declined, don't really want to wait around for another appointment & they would not mail it to me for some reason. No biggie I guess, I deal with it for the time being.

I also couldn't get the RVU fee removed from my account, the rep said RVU count was set to 0, so I shouldn't be charge. I'll make sure to keep an eye on my bill though....

I am still completely happy with the deal i received on the HR34, so far it seems like an awesome box!

#536 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 17 February 2012 - 09:26 PM

No other credit available for me apparently. They were going to have to roll another truck for the broadband adapter the first tech didn't install. I declined, don't really want to wait around for another appointment & they would not mail it to me for some reason. No biggie I guess, I deal with it for the time being.

I also couldn't get the RVU fee removed from my account, the rep said RVU count was set to 0, so I shouldn't be charge. I'll make sure to keep an eye on my bill though....

I am still completely happy with the deal i received on the HR34, so far it seems like an awesome box!


You can go online and look at your recent transactions to see if any fees were added when they activated the receiver.

#537 OFFLINE   matthpd195

matthpd195

    AllStar

  • Registered
  • 65 posts
Joined: Jun 22, 2004

Posted 17 February 2012 - 09:35 PM

This is what I'm seeing on my account. I have a feeling I'll be calling back.

Attached Thumbnails

  • charges.jpg


#538 OFFLINE   nsykes

nsykes

    Cool Member

  • Registered
  • 28 posts
Joined: Oct 10, 2011

Posted 17 February 2012 - 10:20 PM

I called to inquire and was offered it for $99 plus $49 install. The representative didn't know how to remove the installation which I don't need as equipment wise I am just ready to swap out an old hr24. She also offered to waive the install fee. Anyone have any luck just getting it shipped rather than having DTV come out? If so how??


After a long day on the phones with multiple people DTV came through. Basically the quote I was given last night was notated in my account because systems were down and the order couldn't be placed.

Called early this morning to finish it and was basically told I was given an incorrect price & there was no way they could do it. After a back and forth with supervisors and multiple calls they were able to give me very close to what was notated last night.

HMC for $99. Install for $49. CCK was credited. Install is on Sunday.

Pretty excited for the new setup. When done I will have the HMC and 2 HR24's. They noted on the order to bring the SWM16 :) Thanks DTV!

#539 OFFLINE   wco81

wco81

    Legend

  • Registered
  • 203 posts
Joined: Feb 23, 2008

Posted 18 February 2012 - 10:34 AM

AFter two unsuccessful efforts on the phone to get good HR34 pricing, I wrote an email to Direct TV and they said they will assign to a specialist for "special handling." I guess I'm suppose to call back in and see if they have something annotated on my account, because they say they can't handle it in email and referred to the 800 number.

But now, after researching options, I may not be so eager to sign up for another 2-year commitment. Ceton showed a prototype 6-tuner DVR with what is expected to be cheap media extender (it's based on Windows 7 Embedded platform). So while I like D* TV service and PQ, if I went to Comcast, I could vastly upgrade my broadband over my Uverse for less than what I pay D* and Uverse now.

Plus, I want to see what Apple offers with their TV product. All kinds of rumors and supposedly due this year. I'm kind of skeptical they'd have any special content deals but maybe not be locked into anything for the next two years when there are some interesting alternatives about.

All because D* has this inconsistent policies about how then handle equipment upgrades for existing customers. SOme of the people posting on this thread are getting deals despite being customers for less than half the time I've been a customer. One said he was still under contract!

#540 OFFLINE   chrisexv6

chrisexv6

    Godfather

  • Registered
  • 398 posts
Joined: Sep 14, 2002

Posted 18 February 2012 - 12:07 PM

.....
All because D* has this inconsistent policies about how then handle equipment upgrades for existing customers. SOme of the people posting on this thread are getting deals despite being customers for less than half the time I've been a customer. One said he was still under contract!



Its completely frustrating, I agree! It was actually my THIRD try that yielded what i wanted.

Im not sure if it was just the CSR I landed on, or my approach that third time...."I can go onto your website to sign up as a new customer, and Ill get that HR34 for 99.00 + 0 installation.....Im not asking for that exact deal, but after being a customer for 10 years I would hope you could get close"

I ended up getting the HR34 for 399 - 250 credit and the installation fee was waived, so 149 (+outrageous taxes) like most other people in this thread.

It will be interesting see if there are attempted hidden costs when the tech shows up and needs to give me a 16 port SWiM setup and a bunch of DECA parts.


AT-9 Slimline, Zinwell 6x8 connected to:

Upstairs Panasonic 32LX50 LCD|HR21-200 via HDMI [-networked -native off]|Panasonic RP56 DVD player via component

Living Room Mits 65819 RPTV|HR20-100 via component[-networked -native off -OTA|Panasonic XP30 via component

Basement Olevia 537H LCD|HR20-700 via HDMI [-networked -native off]|Zenith DVB612 via HDMI|Monoprice 5x1 HDMI switch




spam firewall