I'm having a hard time getting this charge removed from my account. I've gone through 2 regular CSR' -- one of whom insisted that the Home Media Center charge is required for anyone to have an HR34 regardless of whether you have an RVU client or not. I finally got frustrated & called back & did the cancel twice to get to retention. I explained the situation & he said that he understood what I was saying & that he could not tell me for sure that the charge is not required whether even if you don't have an RVU client. He did say that the installer did remove the line item for an RVU install & now the CSR has me on hold while he does more research.
For anyone who has ordered an HR34 -- double check your order & double check your fees afterwards. I'll post the result of this call when it is finished.
Ok -- after 30 minutes of time, the retention CSR was able to remove the RVU from my account. He had me verify that all of my receivers still worked before we finished the call. He was very nice & patient & I made it a point to stay very nice & patient as well, even to the previous CSR's who did not understand the situation. I'm glad my account is now back to normal :-).
Quoting myself because I had an interesting call from DirecTV last night. The guy said he was calling because they wanted to confirm the number of receivers on my account versus the number of receivers that I have. He said your account says you have 5 receivers, I said yes, 4 DVR's and one regular receiver. He then says I show you have a home media center. I said, I have an HR34 DVR that has 5 tuners & is only hooked up to one TV. He said something about it being able to serve other TV's & I told him we used it strictly as a DVR & that it was replacing another DVR that I would be receiving a return box for. I got the impression that he didn't completely believe that I had no other TV hooked to the HR34.