Even off contract that's all they are offering right now.... At least it was as of right before New Years.
Umm no, remember the deal you get is often up to the rep. It also used to be scored on a points system that was in part based on your time with D*/Amount of monthly bill/Payment promptness.
Our bill was running right around $98/mo for 3 dvr and programming. We were out of contract, I emailed D* and asked what DVR's we had that were owned(answer should have been 2), the email contact told me they couldn't answer that Q over email. The next day the calls started coming, because I set off a flag somewhere that indicated to them I may be wanting to leave and they had no contract to hold me down. Being a 9 year customer they wanted to keep me. Our account is in my wife's name so they finally managed to catch us at home one day and spoke with the wife. They offered the Genie at $299 and $49 install and wife said no, that was way too expensive. The rep waived the $299. We hummed and hawed and said well I guess, but would rather not pay for the install. The rep knocked the install down to $29 and asked if that was ok, wife said, I'd rather pay zero but..... The rep said ok, I will waive the install fee.
So $0. Netted us the HR34, moving our HR22 to another room, they took the R16 from that room. Whole home install including DECA for the HR20 and HR22. In addition I got a new LNB, SWiM16 and BB DECA unit. Now granted the installer had issues, the first day the SWiM16 he brought was defective so my install was botched from the even of the 31st of Dec till the morning of the 2nd.
I probably could have scored some extras with the letter I sent to e.filipiak's office over the install issues but I didn't even talk with the rep who called, it wasn't about getting anything free at that point, just wanted them to know their installer did the best he could with their poor holiday inventory management.
So $0 is possible when out of contract, it just depends on several factors how friendly the rep is, your calm patient but 'i don't care' tone, and how badly they fear your leaving.
Initial contact by me dec 21st, they reached us by phone dec 28th, first day install dec 31st, install finished jan 2nd.
Edited by rahlquist, 08 January 2013 - 09:45 AM.
time frame added