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Guest Message by DevFuse

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Official: HR34 pricing as of 2/9/2012


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1280 replies to this topic

#1241 OFFLINE   Reggie3

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Posted 08 January 2013 - 12:20 PM

Thanks rahlquist

Basement: H21-100 to 60" Sony SXRD

Family Room: HR34 Genie HDMI to 70" Slharp Elite (Feb 22nd, 2013)

Main Bedroom:  HR22-100  to 50" Panasonic Plasma

Loyal DirecTV customer since 1996

 

 


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#1242 OFFLINE   thptrek

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Posted 08 January 2013 - 01:29 PM

I'm a long time DirecTV subscriber and after seeing Genie commercials I called and asked about upgrading. The agent on the phone was very nice and she said they would upgrade me to the Genie, and install a Genie client on my other TV. No cost to me. Install is scheduled for Friday.

#1243 OFFLINE   Bill Van

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Posted 08 January 2013 - 02:33 PM

I'm a long time DirecTV subscriber and after seeing Genie commercials I called and asked about upgrading. The agent on the phone was very nice and she said they would upgrade me to the Genie, and install a Genie client on my other TV. No cost to me. Install is scheduled for Friday.

If you currently have an HR24 I highly recommend keeping it rather than swapping it for a Genie Client if you want a couple extra tuners(7)and even more important extra storage (1.5 terabytes).

#1244 OFFLINE   prushing

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Posted 08 January 2013 - 02:55 PM

Couldn't find an info thread, so I'll post this here, please move it if it is not in the right place.

I have my existing 2 HR22s hooked up by unsupported ethernet directly to a switch and then that is connected to my router.

When I have the HR34 installed to replace 1 of the HR22s, can I just use the existing ethernet connection or do I have to use deca, connection kit, whatever, etc? I've done some searching and I think I can, just want to confirm.

#1245 OFFLINE   thptrek

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Posted 08 January 2013 - 08:35 PM

thanks for the info. My other current tuner is a H24 not HR24.

#1246 OFFLINE   Bill Broderick

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Posted 09 January 2013 - 11:48 AM

Couldn't find an info thread, so I'll post this here, please move it if it is not in the right place.

I have my existing 2 HR22s hooked up by unsupported ethernet directly to a switch and then that is connected to my router.

When I have the HR34 installed to replace 1 of the HR22s, can I just use the existing ethernet connection or do I have to use deca, connection kit, whatever, etc? I've done some searching and I think I can, just want to confirm.


From a technical standpoint, there is no reason why you can't do this. But I don't know why you would. Unless you get your HR34 from Solid Signal (or another retailer), DirecTV is going to require that it be installed by a technician. They will setup SWM, DECA, etc... In order to go unsupported, you will need to undo what the technician does.

#1247 OFFLINE   tenn_

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Posted 09 January 2013 - 12:39 PM

What is the best current Directv email address to use to initiate dialog for a possible free Genie and install?

Thank you!

#1248 OFFLINE   RunnerFL

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Posted 09 January 2013 - 01:04 PM

What is the best current Directv email address to use to initiate dialog for a possible free Genie and install?

Thank you!


The telephone.
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#1249 OFFLINE   Reggie3

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Posted 09 January 2013 - 02:19 PM

I just wanted to add my experience. Tried back in November to get a Genie but they would not upgrade me for anything off. Tried yesterday - knowing some have gotten it for free recently. I was offered US$49 and install for US$24. That was fair to me as I did not want to deal with trying further and was in the limits I had set for myself before I called. Also got my HR22 replaced since the HD failed a few months ago and I had just stopped using that receiver.

Basement: H21-100 to 60" Sony SXRD

Family Room: HR34 Genie HDMI to 70" Slharp Elite (Feb 22nd, 2013)

Main Bedroom:  HR22-100  to 50" Panasonic Plasma

Loyal DirecTV customer since 1996

 

 


#1250 OFFLINE   tenn_

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Posted 09 January 2013 - 04:17 PM

My current equipment consists of two H23-600 receivers, one HR22-100 and one HR-23-700 and an 8 port SWM. I want to add a HR34 to the mix and delete one of the 4 existing boxes.

Trying to determine which of my existing boxes to replace?

Is there a downside to having 9 tuners and 3 DVR's versus 5 or 7 tuners and 1,2 or 3 DVR's?

Any suggestions appreciated.

Thank you!

Edited by tenn_, 11 January 2013 - 03:24 PM.


#1251 OFFLINE   Bob Coxner

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Posted 11 January 2013 - 11:33 AM

Was speaking to Retention earlier today on another issue and decided to ask about Genie. Was offered free Genie and C31 with $99 install. I said that was a bit more than I wanted to pay so the CSR reduced it to $49 and I took it. I suppose I could have argued down to $0 but $49 sounded more than fair.

I'm in Texas, with the Protection Plan, but I've only had the PP for a month. I assume that means I can upgrade again for free in a year if there is something newer and better by then.
Sony 34" HD-CRT KD34XBR970 and Sceptre 40" LCD
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#1252 OFFLINE   RAD

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Posted 11 January 2013 - 11:57 AM

I'm in Texas, with the Protection Plan, but I've only had the PP for a month. I assume that means I can upgrade again for free in a year if there is something newer and better by then.


I think it's an upgrade every two years, not one.

Your DIRECTV™ PROTECTION PLAN includes an equipment upgrade every 2 years.


See post My Setup for configuration info.


#1253 OFFLINE   inkahauts

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Posted 11 January 2013 - 03:15 PM

My current equipment consists of two HR23-600 receivers, one HR22-100 and one HR-23-700 and an 8 port SWM. I want to add a HR34 to the mix and delete one of the 4 existing boxes.

Trying to determine which of my existing boxes to replace?

Is there a downside to having 9 tuners and 3 DVR's versus 5 or 7 tuners and 1,2 or 3 DVR's?

Any suggestions appreciated.

Thank you!


HR23 or h23. How many DVRs do you have now? And how many tvs do you have now?

#1254 OFFLINE   tenn_

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Posted 11 January 2013 - 03:24 PM

HR23 or h23. How many DVRs do you have now? And how many tvs do you have now?


Have two DVR's and two H23 receivers hooked up to four TV's. Sorry about that.

Thanks!

#1255 OFFLINE   sacflies

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Posted 11 January 2013 - 10:49 PM

I was recently sent an HR-21 as an upgrade for a SD DVR. I don't want this old sucker if I am being put into another 2 year contract! I just recently had problems with 2 HR-23's that they finally swapped out under my protection plan with 2 HR-24's (very nice boxes!). I just now called to verify that I am out of contract (I am) and told the CSR that I wanted to cancel my service if I cannot be sent at least an HR-24 instead of this old HR-21. I do not want to have to deal with another older HD DVR. So I told the CSR to set my cancellation date for 2 weeks from today. I said that if I were offered the Genie in place of this HR-21 that they sent me then I would consider staying. But all she said was they could only offer it to me for $300. I politely declined and we went ahead and set up the cancellation for 2 weeks.

Can I now expect calls from DTV for offers to try and get me to stay? I am hoping this ploy will result in getting a Genie for free. I'll see how it plays out I guess.

#1256 OFFLINE   spartanstew

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Posted 11 January 2013 - 11:01 PM

I doubt you'll get any calls.

I'm sure Directv can't wait to get their hands on your unit.

 
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#1257 OFFLINE   rrbhokies

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Posted 11 January 2013 - 11:12 PM

I think it's an upgrade every two years, not one.


Is that a feature of the $5.99/mo. Protection Plan?
HR34 Genie, Two HR24-500's, HR21-100 :
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#1258 OFFLINE   RunnerFL

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Posted 12 January 2013 - 07:00 AM

I was recently sent an HR-21 as an upgrade for a SD DVR. I don't want this old sucker if I am being put into another 2 year contract! I just recently had problems with 2 HR-23's that they finally swapped out under my protection plan with 2 HR-24's (very nice boxes!). I just now called to verify that I am out of contract (I am) and told the CSR that I wanted to cancel my service if I cannot be sent at least an HR-24 instead of this old HR-21. I do not want to have to deal with another older HD DVR. So I told the CSR to set my cancellation date for 2 weeks from today. I said that if I were offered the Genie in place of this HR-21 that they sent me then I would consider staying. But all she said was they could only offer it to me for $300. I politely declined and we went ahead and set up the cancellation for 2 weeks.

Can I now expect calls from DTV for offers to try and get me to stay? I am hoping this ploy will result in getting a Genie for free. I'll see how it plays out I guess.


So you get a free upgrade from a SD DVR to an HD DVR and you complain? Then you want to cancel if they won't give you an HR34? Wow....

Your phone won't ring.

Why not go to your boss on Monday and demand that he double your salary while you're at it?
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#1259 OFFLINE   RAD

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Posted 12 January 2013 - 09:10 AM

Is that a feature of the $5.99/mo. Protection Plan?


I'm in Texas and they're trying an upgraded Protection Plan which is $7.99/month and has the free upgrade every two years.

See post My Setup for configuration info.


#1260 OFFLINE   dpeters11

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Posted 12 January 2013 - 09:18 AM

Which Mike White said was being rolled out nationwide. Question is, what is an upgrade to them? HD receiver to HD DVR, SD to HD or something good like HR22 to 24 or 34 to 44?




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