Well, I should provide more detail on my situation I guess. I was charged $100 plus shipping for the HD DVR and 2 HD receiver upgrades from an SD DVR and 2 SD receivers. I have been a customer for 3 years and had never upgraded a receiver (had 2 crappy HR-23's finally replaced with HR-24's and an SD DVR replaced that went bad under my protection plan). So I had earned a free HD DVR upgrade. I was charged $50 each for the HD receivers. But when they sent out the old HR-21 I wasn't very happy, especially after having previously dealt with the 2 crappy HR-23's. But they refused to swap the 21 out with at least a 24 so I told them to set up my cancellation date. I wasn't going to deal with another crappy HD DVR. And the cancellation date was set for 2 weeks out.
This morning about 11 my cell phone rings. It is DirecTV. The CSR wants to know why I was cancelling my service. I told him and he said that they wanted to keep me as a customer. Without me even asking he offered the Genie and a client at no charge to me. I told him that I would need 2 clients to match the order I had placed last week to upgrade 3 TV's to HD boxes. He agreed. So I will be getting the Genie and 2 clients installed on Tuesday...at no charge to me! And will return the entire order from last week (that was never activated) for a full refund. Guess you just have to play the game with them to get what you want. This is what I should have been offered in the first place. They offer new customers the latest equipment, so why not a 3 year veteran that is out of contract? Well, they finally did, which was the right thing to do IMO.
So, even though I will be back in another 2 year contract, I am happy now. Took them a while, but DirecTV finally came through.
One question: Have the problems that I have read about the clients been cleared up now? I was wondering if I should keep the two H-24's instead of the (previously?) problematic clients? I know I would lose the ability to freeze live programming with the H-24's, but was just wondering if the problems with the clients have been cleared up? Thanks.
Edit: I call in to ask for any promotions I might qualify for 2 or 3 times a year. Nothing out of the ordinary I don't believe.
I doubt you'll get any calls.
So you get a free upgrade from a SD DVR to an HD DVR and you complain? Then you want to cancel if they won't give you an HR34? Wow....
Your phone won't ring.
Why not go to your boss on Monday and demand that he double your salary while you're at it?
The term has always been CR Roulette. Meaning you spin the wheel each time you call and get a different result. I would have not canceled - I waited three months because they offered me the same offer you got - but things have gotten better. I would try calling again and again just to see what they can do for you. Just be polite
So you said cancel instead of calling back a different day and asking for retention to see if they could do better? How often do you ask for programing discounts?
Edited by sacflies, 12 January 2013 - 09:01 PM.