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Guest Message by DevFuse

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My "D" Start date


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71 replies to this topic

#1 OFFLINE   MrDad0330

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Posted 20 February 2012 - 10:42 AM

I became a customer of D on May 28, 1995. I purchased the system from Sears and put the dish up myself. This was even back in the USSB days and even before D had its one millionth customer. I have been a loyal D customer since and now have 4 HR's and 2 H receivors in my home with the whole home Deca system and love it.
My frustration is that D continues to say that I am a loyal customer since 1999 and not 1995. They tell me I must have been an old PrimeStar customer which isnt true. I am proud to be part of D for over 16 years now. I was part of the orginal bunch that jumped on this new technology. To me, telling me I started in 1999 is like someone telling you that you were born four years later than you were. It's really no biggie but I take pride I was one of the pioneer customers of D. How can I ever get them to get my records straight? At that time, your acct # was what customoer count you were to D. My accout number is 700xxx so I know i was on board before they hit a million. Talking to the CSR's is like talking to bricks about this...
Any suggestions..??

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#2 OFFLINE   dpeters11

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Posted 20 February 2012 - 10:51 AM

I've heard of others having the same problem. Haven't heard of a correction.

#3 OFFLINE   Alan Gordon

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Posted 20 February 2012 - 10:51 AM

I became a customer of D on May 28, 1995. I purchased the system from Sears and put the dish up myself. This was even back in the USSB days and even before D had its one millionth customer. I have been a loyal D customer since and now have 4 HR's and 2 H receivors in my home with the whole home Deca system and love it.
My frustration is that D continues to say that I am a loyal customer since 1999 and not 1995.


Join the club... :rolleyes: :(

I joined DirecTV the same year as you (1995). Bought it at Lowes, and the DIY install kit at Sears. However, according to DirecTV, I have only been a customer since 2005.

My situation is most likely due to the fact that sometime after being a DirecTV/USSB customer, our service started being billed by Pegasus, and apparently DirecTV doesn't think of us as a "TRUE" customer even though we WERE DirecTV customers... only with the joy of being forced to pay (extra money to) a third-party to receive said service.

I get angry every time someone at DirecTV thanks for me being such a long-time customer... even though I've been a customer of theirs for 10 years longer than what I'm given credit for.

~Alan

#4 OFFLINE   sigma1914

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Posted 20 February 2012 - 10:54 AM

Send a well written email to: ellen.filipiak@directv.com and explain everything. Maybe they'll help, but I don't know.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#5 OFFLINE   Alan Gordon

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Posted 20 February 2012 - 11:01 AM

Send a well written email to: ellen.filipiak@directv.com and explain everything. Maybe they'll help, but I don't know.


I doubt it, but you know, I may do that anyway...

The venting might help anyway...

~Alan

#6 OFFLINE   MrDad0330

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Posted 20 February 2012 - 11:40 AM

Alan,
How did you get your "Directv Customer since 1995" bottom banner added to your post? Wow I guess Im not the only one with the same issue. I was never 3rd party like you though, always D and USSB in the begining...

#7 OFFLINE   MrDad0330

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Posted 20 February 2012 - 11:41 AM

Thanks Stigma, I will try that.

#8 OFFLINE   MrDad0330

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Posted 20 February 2012 - 11:42 AM

DirecTV SUBSCRIBER since 1995! LOL

#9 OFFLINE   Alan Gordon

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Posted 20 February 2012 - 11:45 AM

Alan,
How did you get your "Directv Customer since 1995" bottom banner added to your post? Wow I guess Im not the only one with the same issue. I was never 3rd party like you though, always D and USSB in the begining...


Click on UserCP at the top of the page, and then click on Edit Signature on the left hand side of the page. Design it however you'd like...

Just be glad you're only four (4) years off. I'm ten (10) years off... :rolleyes:

~Alan

#10 OFFLINE   Old_School

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Posted 20 February 2012 - 01:16 PM

Bought it at Lowes, and the DIY install kit at Sears.



I miss them old days..lol wish they would bring them back but, i guess with the technology they have today it be a nightmare for the average joe public and D to have it that way...

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SL3 LNB ~ Whole Home DVR


#11 OFFLINE   Alan Gordon

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Posted 20 February 2012 - 01:18 PM

I miss them old days..lol wish they would bring them back but, i guess with the technology they have today it be a nightmare for the average joe public and D to have it that way...


I miss the programming pricing... :D

Aside from that, I don't really have many complaints.

~Alan

#12 OFFLINE   zimm7778

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Posted 20 February 2012 - 04:07 PM

Not to be difficult or a jerk but what does your anniversary date/year actually matter? I mean I get if you get some sort of discount because of your time with the company but if you don't, why does it matter?

#13 OFFLINE   David Ortiz

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Posted 20 February 2012 - 04:11 PM

If it's worth keeping track of, it's worth getting it right.

#14 OFFLINE   Alan Gordon

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Posted 20 February 2012 - 04:16 PM

Not to be difficult or a jerk but what does your anniversary date/year actually matter? I mean I get if you get some sort of discount because of your time with the company but if you don't, why does it matter?


Not jerky or difficult...



For me, it's two-fold.

For one, it's just annoying when I'm being thanked for being such a good long-time customer, and they're disregarding 10 years I was paying them every month. :nono2:

David Ortiz states it very well below:

If it's worth keeping track of, it's worth getting it right.


Second of all, I would imagine that the 10 years for me, and 4 years for MrDad0330 would at least have some effect on the discounts as well. Not that I ask for them often enough that it should make much difference, but it'd be nice to have those years counted for those times when I do.

~Alan

#15 ONLINE   treecastle

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Posted 20 February 2012 - 04:23 PM

The good old days? Yeah maybe :D My system came from Circuit City and cost around $1,000 (as I recall) for self install. The programming cost was very reasonable although I had to pay both USSB and DirecTV. Later, getting a second receiver turned into a little challenge getting someone to sell it. My age must be catching up to me because I'll be damned if I can remember the year I got it :(

#16 OFFLINE   wallfishman

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Posted 20 February 2012 - 04:39 PM

Not jerky or difficult...



For me, it's two-fold.

For one, it's just annoying when I'm being thanked for being such a good long-time customer, and they're disregarding 10 years I was paying them every month. :nono2:

David Ortiz states it very well below:



Second of all, I would imagine that the 10 years for me, and 4 years for MrDad0330 would at least have some effect on the discounts as well. Not that I ask for them often enough that it should make much difference, but it'd be nice to have those years counted for those times when I do.

~Alan


I think for guys like you dtv should give a credit , say 100 dollars a year just to keep you. They invest so much in new customers giving them everything under the sun just to have them quit after 2 years. Long timers should get a better deal then they get in my opinion.

#17 OFFLINE   carl6

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Posted 20 February 2012 - 04:56 PM

Another Sears system back in the mid 90's. Customer number is six digits starting with 1xx,xxx, which by MrDad's definition means I was in the first 200,000.

But, I dropped service for a couple of years and then re-started, so I've only been a "current" and continuous customer since re-starting in 2005.

#18 OFFLINE   spartanstew

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Posted 20 February 2012 - 05:00 PM

Not to be difficult or a jerk but what does your anniversary date/year actually matter? I mean I get if you get some sort of discount because of your time with the company but if you don't, why does it matter?


It puts a slight stigma on an otherwise cool achievement.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#19 OFFLINE   LameLefty

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Posted 20 February 2012 - 05:12 PM

Bought my dual-LNB two-receiver system from HH Gregg for about $700 in early 1997. Self-installed when my house was finished in April '97 and been a customer since then, aside from a brief period during my divorce which I refer to as "The Interregnum." :lol: As far as I know though, I have never gotten anything that indicates when Directv believes I became a customer.

Edited by LameLefty, 20 February 2012 - 05:20 PM.

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#20 OFFLINE   Rockaway1836

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Posted 20 February 2012 - 05:29 PM

Bought my dual-LNB two-receiver system from HH Gregg for about $700 in early 1997. Self-installed when my house was finished in April '97 and been a customer since then, aside from a brief period during my divorce which I refer to as "The Interregnum." :lol: As far as I know though, I have never gotten anything that indicates when Directv believes I became a customer.


A few years back they sent out cards with a " customer since "date and account number. Mine says 12/95 and my number is 2 million and change.




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