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Enhanced Content???


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103 replies to this topic

#51 OFFLINE   inkahauts

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Posted 10 January 2013 - 12:05 AM

I'm with BAMCAT and others who feel that this enhanced content downloading is outrageous.

I ordered and pay for Tivo service that has two channels *always* recording. I like to watch two channels at once, switching between them at commercial breaks. I set up my tuners for the two channels I want to watch and then I find that DTV has taken over the channel I was not watching at the time and taken away the program that I was watching. And this happens so frequently in prime time!

As far as I am concerned, DTV is depriving me of the service that I pay for and expect. I would be in favor of a class action suit.


No Directv Tivo receiver has always had two channels recording 24/7 content for whatever channel you set. I know you might think so, but nope, never has happened.

They have always downloaded enhanced content on one of the tuners at some point, usually at around 2am.

If they aren't doing it at that time for you right now, then likely tivo screwed up and its trying to grab the content at the wrong times of day.

But good luck with your lawsuit against tivo, since they are the ones that are actually doing all the coding of these boxes and obviously cant get it to work right.

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#52 OFFLINE   BAMCAT

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Posted 10 January 2013 - 06:37 PM

IF D* only did the download at 0200 like after they complete the download of the schedule update, that would be fine. But that G.D. Enhanced content interruption to my use of the DVR occurs at any time day and night, and in prime time.
I could be switching between tuners, checking on what else is going on, then all of the sudden that dam Enhanced content grabs the tuner.
It wouldn't be so bad if when the download is complete, it would put the tuner back on the channel that it found it on, but it doesn't It mirrors the other tuner.
D* doesn't care about supporting the THR22, nor do they care about the customers that are using it. If they did, they would have fixed the known problems with an update by now.
Every other DVR that D* has had out has had a software update well within a year of the initial release of the unit, but here we are more than a year out, and not a hint of an upcoming update.
Too bad that the THR22 is an unwanted stepchild of D*.

#53 OFFLINE   ndole

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Posted 10 January 2013 - 08:00 PM

Directv doesn't write or service the firmware. I don't understand why that isn't sinking in.
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#54 OFFLINE   BAMCAT

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Posted 10 January 2013 - 09:41 PM

Don't understand why people don't understand that D* controls the purse strings and has the say so on weather anymore updates or upgrades are done to the THR22.

#55 OFFLINE   inkahauts

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Posted 11 January 2013 - 04:55 AM

Don't understand why people don't understand that D* controls the purse strings and has the say so on weather anymore updates or upgrades are done to the THR22.


Sorry, but I'm not buying that at all. DIRECTV paid a fee for them to have service for a given amount of time and for TiVo to keep their boxes software working right. You might have an argument if you we're talking about adding new features, but that's not the issue here. Fixing a problem is not something DIRECTV would need to pay more for or give the ok for them to do, no one would sign a contract like that. If anything the contract would force TiVo to fix the issue.

#56 OFFLINE   sbl

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Posted 11 January 2013 - 09:55 AM

DirecTV owns the problem, whether or not they write the firmware. TiVo is just a subcontractor to DirecTV here.

Steve

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#57 OFFLINE   Wezel

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Posted 11 January 2013 - 10:06 AM

I guess I just don't understand why DirecTV, on the one hand, markets the THR22 with glowing, enthusiastic advertising, but, with the the other hand seems to say to those of us customers who use it, "F*** You, you should be using one of our other receivers".

#58 OFFLINE   ndole

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Posted 11 January 2013 - 04:12 PM

If you purchase a TIVO from BestBuy, is it your cable company's responsibility when your tivo craps out? Is it their responsibility when TIVO writes crappy software that doesn't work right?
What's the difference here? That the box that TIVO designed is BASED on an IRD that Directv designed years ago?
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#59 OFFLINE   Hoosier205

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Posted 11 January 2013 - 04:28 PM

The entire device was a miserable failure by TiVo. Anyone who followed its progress knew that. DirecTV was waiting for them to produce the thing for a long time and everyone expected something better than what was delivered. TiVo screwed the pooch both with their hardware and software choices for this DVR.
DTV = Digital Television

#60 OFFLINE   CaptBobH

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Posted 12 January 2013 - 08:58 AM

The entire device was a miserable failure by TiVo. Anyone who followed its progress knew that. DirecTV was waiting for them to produce the thing for a long time and everyone expected something better than what was delivered. TiVo screwed the pooch both with their hardware and software choices for this DVR.


From everything I have read, the box itself is a D* box with TiVo software....so how can TiVo be blamed for the hardware ? ? ?

#61 OFFLINE   Hoosier205

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Posted 12 January 2013 - 09:17 AM

From everything I have read, the box itself is a D* box with TiVo software....so how can TiVo be blamed for the hardware ? ? ?


...look at which receiver they chose to use.
DTV = Digital Television

#62 OFFLINE   inkahauts

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Posted 12 January 2013 - 01:40 PM

DirecTV owns the problem, whether or not they write the firmware. TiVo is just a subcontractor to DirecTV here.


Ah, no. TiVo wanted a deal with DIRECTV to be able to sell their service to DIRECTV customers. DIRECTV has to market it, and TiVo was fully responsible for all the firmware and making it work.

Claiming TiVo is simply a sub contract is a falsely, since they are the ones that are responsible for making the machine work, and its their name brand on the sticker not he box, I don't care who engineered the actual hardware years ago.

#63 OFFLINE   sbl

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Posted 12 January 2013 - 03:43 PM

There's nothing wrong with the hardware. It was the current platform at the time TiVo started work on the port. That it took them so much longer than initially promised is most likely no one's fault but TiVo's. The hardware supports all of the features of the HR2x series DVRs - I have an HR21 which is the identical hardware (except for disk drive size.)

It is a DirecTV box with TiVo software. You lease it from DirecTV. DirecTV owns the customer relationship. We as users have no direct relationship with TiVo.

Steve

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#64 OFFLINE   inkahauts

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Posted 12 January 2013 - 04:09 PM

There's nothing wrong with the hardware. It was the current platform at the time TiVo started work on the port. That it took them so much longer than initially promised is most likely no one's fault but TiVo's. The hardware supports all of the features of the HR2x series DVRs - I have an HR21 which is the identical hardware (except for disk drive size.)

It is a DirecTV box with TiVo software. You lease it from DirecTV. DirecTV owns the customer relationship. We as users have no direct relationship with TiVo.


So you don't see the TiVo logo on it? You don't pay an additional fee to TiVo every month as a specific line item for the usage of the TiVo driven firmware DVR? Come on, this is a TiVo box and they make sure you know it, so saying its all DIRECTV is spinning it to not blame tivo for their shortcomings. Heck,I doubt TiVo would even let DIRECTV touch the software in the box, I doubt they have the rights to that in the first place. You are specifically paying TiVo for the right to use a TiVo box with DIRECTV built in. Yet you think its all dtvs fault. That doesn't follow.

#65 OFFLINE   sbl

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Posted 12 January 2013 - 07:38 PM

I don't pay any fee to TiVo. My payment goes to DirecTV. I know they pass on some of that to TiVo, but that's a matter between those two companies.

I am well aware that TiVo created the software and required that their logo go on the box. But I am not TiVo's customer. DirecTV has complete responsibility to YOU, the subscriber, for the box. TiVo has zero responsibility to you.

Steve

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#66 OFFLINE   Hoosier205

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Posted 12 January 2013 - 07:45 PM

I don't pay any fee to TiVo. My payment goes to DirecTV. I know they pass on some of that to TiVo, but that's a matter between those two companies.

I am well aware that TiVo created the software and required that their logo go on the box. But I am not TiVo's customer. DirecTV has complete responsibility to YOU, the subscriber, for the box. TiVo has zero responsibility to you.


False. This is TiVo's blunder. You don't appear to understand the relationship between the two companies in regards to this device.
DTV = Digital Television

#67 OFFLINE   harsh

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Posted 12 January 2013 - 08:06 PM

DirecTV owns the problem, whether or not they write the firmware. TiVo is just a subcontractor to DirecTV here.

IIRC, from the redacted contract, DIRECTV is responsible for hardware selection, programming APIs for said hardware and DIRECTV in general, promotion and sales services. TiVo is responsible for the rest.

To assume that TiVo was somehow going to be a "way out" of the DIRECTV Plus HD DVR mire was not a reasonable assumption to make in view of the HR10 situation as well as DIRECTV's own travails with the well established (and decidedly mediocre) hardware platform.

That the TiVotees had to go to great lengths and notable sacrifice to choose the platform in the first place is not DIRECTV's doing.

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#68 OFFLINE   litzdog911

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Posted 13 January 2013 - 01:15 AM

Do we really need to repeat this debate yet again?
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
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#69 OFFLINE   Wezel

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Posted 13 January 2013 - 02:30 AM

Do we really need to repeat this debate yet again?


Yes, damn it! As customers we deserve better!
"It wasn't lies...it was just bull***t", Elwood Blues, 1980

#70 OFFLINE   litzdog911

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Posted 13 January 2013 - 11:44 AM

Yes, damn it! As customers we deserve better!


That ship has long sailed :rolleyes:
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
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Sun & moon help site your satellite dish


#71 OFFLINE   sbl

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Posted 13 January 2013 - 01:06 PM

False. This is TiVo's blunder. You don't appear to understand the relationship between the two companies in regards to this device.


I understand the relationship quite well, thank you. You apparently do not. Yes, TiVo screwed up in many ways. But we, the subscribers, don't have a relationship with TiVo to channel our concerns. We have to deal with DirecTV.

Steve

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#72 OFFLINE   Hoosier205

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Posted 13 January 2013 - 01:18 PM

I understand the relationship quite well, thank you. You apparently do not. Yes, TiVo screwed up in many ways. But we, the subscribers, don't have a relationship with TiVo to channel our concerns. We have to deal with DirecTV.


They didn't produce the TiVo DVR.
DTV = Digital Television

#73 OFFLINE   inkahauts

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Posted 13 January 2013 - 02:00 PM

I don't pay any fee to TiVo. My payment goes to DirecTV. I know they pass on some of that to TiVo, but that's a matter between those two companies.

I am well aware that TiVo created the software and required that their logo go on the box. But I am not TiVo's customer. DirecTV has complete responsibility to YOU, the subscriber, for the box. TiVo has zero responsibility to you.


Really? You don't pay any extra. For the TiVo DVR on your account? I thought it was an extra $5 a month. When did this change?

Either way your still wrong. Sure you tell DIRECTV of the problem, but they pass it to TiVo to fix, and its up to TiVo to fix. Its tivos responsibility. Not dtvs. DIRECTV can't force TiVo to work faster, my goodness did everyone not see how long it took TiVo to get this thing out in the first place? Their history for all their other products delivery is they take forever to deliver anything, and half the time they deliver it poorly.

If you want a better DVR, get the hr44 when it come out. TiVo doesn't compare at all.

Frankly all TiVo should do is keep that current one up to date and nothing else, and if they really want in on DIRECTV business, they should ask for permission to build their software for a hr44 and rvu. Then they would have something worth getting for many people.

Still not me, I hate TiVo GUI in general, but I get why some love it. But in the end, its ability to function right is a TiVo problem. DIRECTV doesn't code the software at all.

Funny, people used to complain to Sony when they had Sony DIRECTV boxes, etc, but for some reason, if its a TiVo box, its DIRECTV s fault.

#74 OFFLINE   sbl

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Posted 13 January 2013 - 07:34 PM

Why do you two keep misrepresenting what I wrote?

Hoosier205, DirecTV is the manufacturer of record of the THR22. You "buy" it from them. It is the "TiVo® HD DVR from DIRECTV". Yes, as I said, TiVo developed the software (but not the hardware) for the THR22 box. But they did this as a subcontractor to DirecTV. As I keep writing, you, the THR22 user, have no business relationship with TiVo.

inkahauts, I said I don't pay any money to TiVo. I don't. I pay $5/mo to DirecTV for the "privilege" of using a THR22. You also misunderstand the nature of the customer relationship. Yes, if anyone is to fix the many bugs in the THR22 software it would be TiVo - as a subcontractor to DirecTV. Is this so hard to understand?

We don't know what TiVo's current contractual responsibility is for the THR22. It may be that once they delivered something that passed DirecTV's tests, they were "done", and anything else would require either a new contract or additional payments. Whatever it is, that there have been NO software updates in a year tells me that DirecTV isn't interested in resolving THR22 issues.

For the last time (and I am now done with this thread), THR22 users are not TiVo customers - they are DirecTV customers. As for comparing the THR22 with the HRxx series, I will be the first to admit that the HRxx series has many areas of superiority. I have an HR21-700 and like it a lot. So why did I get a THR22? Because my wife cared more about the TiVo UI than anything else. She would have stuck with the HR10 in SD otherwise rather than use the HR21 (though nowadays she does use it, griping all the time.) I will probably upgrade the HR21 to an HR44 when I can. If I can convince my wife to ditch the THR22, I'll do so happily. But for now, it does what she wants (mostly) and that's good enough.

Steve

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#75 OFFLINE   inkahauts

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Posted 14 January 2013 - 01:58 PM

Why do you two keep misrepresenting what I wrote?

Hoosier205, DirecTV is the manufacturer of record of the THR22. You "buy" it from them. It is the "TiVo® HD DVR from DIRECTV". Yes, as I said, TiVo developed the software (but not the hardware) for the THR22 box. But they did this as a subcontractor to DirecTV. As I keep writing, you, the THR22 user, have no business relationship with TiVo.

inkahauts, I said I don't pay any money to TiVo. I don't. I pay $5/mo to DirecTV for the "privilege" of using a THR22. You also misunderstand the nature of the customer relationship. Yes, if anyone is to fix the many bugs in the THR22 software it would be TiVo - as a subcontractor to DirecTV. Is this so hard to understand?

We don't know what TiVo's current contractual responsibility is for the THR22. It may be that once they delivered something that passed DirecTV's tests, they were "done", and anything else would require either a new contract or additional payments. Whatever it is, that there have been NO software updates in a year tells me that DirecTV isn't interested in resolving THR22 issues.

For the last time (and I am now done with this thread), THR22 users are not TiVo customers - they are DirecTV customers. As for comparing the THR22 with the HRxx series, I will be the first to admit that the HRxx series has many areas of superiority. I have an HR21-700 and like it a lot. So why did I get a THR22? Because my wife cared more about the TiVo UI than anything else. She would have stuck with the HR10 in SD otherwise rather than use the HR21 (though nowadays she does use it, griping all the time.) I will probably upgrade the HR21 to an HR44 when I can. If I can convince my wife to ditch the THR22, I'll do so happily. But for now, it does what she wants (mostly) and that's good enough.


Ok, one simple question. If someone bundles their AT&T bill with their DIRECTV bill, and it all comes from AT&T, should they complain to AT&T about DIRECTV service and expect them to fix it?

For the life of me I can't imagine why your wife has trouble using a hr, other than she's probably always hitting the wrong buttons because she going back and forth between the two. Get an hr44 as soon as realistically possible and dump the rest. Then you will be happy.




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