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Posted 26 February 2012 - 09:41 AM
I'm moving soon and seeing a lot of awesome new customer deals for Directv. However, I am a current customer so I don't qualify. What kind of deals has everyone gotten? I've currently got an HD-DVR and an SD-DVR. I'm looking to get either a total of 2 HD-DVRs or whole home DVR with HD receivers. I'm only looking to have boxes in 2 rooms. Any recommendations on how to go about negotiating? Is it best to call and threaten to move to Xfinity (my other option in the area)?
Thanks a bunch for your help!
Posted 26 February 2012 - 10:12 AM
They should send you to a retention CSR. Don't start off threatening to leave. Be nice, tell them your situation and what you want. Mention you were thinking about an offer from Infinity, but really prefer to stay with DIRECTV. Then see what they say. I just got an HR34, with MRV for free that is being installed this Saturday. I've been a customer for over 3 years, out of contract and started having problems with my HR22. So they basically replaced it with the HR34 and I had to commit to 2 more years.
Edited by RACJ2, 26 February 2012 - 10:18 AM.
Posted 28 February 2012 - 06:37 AM
Posted 28 February 2012 - 09:33 AM
Posted 28 February 2012 - 10:54 AM
I've been with DirecTV since 1999, but every time I move, they reset it. This is the 4th time they've done it and I think it's done so I don't qualify for free upgrades/discounts. And there's apparently some derogatory remarks on my account now since I complained about the date reset and how bad the install was. Lovely.