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Guest Message by DevFuse

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HR21-200 Issues

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52 replies to this topic

#51 OFFLINE   Stewpidity



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Posted 31 March 2012 - 05:00 PM

Don't pay for a tech visit! (Unless you think there is something wrong with the wiring in your house or your dish set up).
Don't let them put you in a contract!

Tell them you wish to cancel. That used to equate to whatever you want and a free Sunday Ticket. Now it just will get you what you want (times are rough for DirecTV)

I was a DirecTV customer for years - in fact, I know some of the people who write their "scripts" and do the training for the customer reps. They were very specific about what to do when the customer says "x." If you threaten to quit, however, then that used to automatically bump you to the next tier where they had more leeway.

Of course this all goes in your file, so you can't keep threatening to get something free (although I never paid for a service call, shipping for a replacement box, or extend my original contract). But, I don't get offered the NFL SUnday Ticket for free just to make me happy anymore.

Stop letting DirecTV charge you for their horrible software, service, equipment, etc. There's too much competition here - and even the possibility to walk away completely and go to Netflix/Roku/youtube.

Thanks....Directv waived the charge for the tech to come out, he replaced the LNB & re-aligned the dish, so we will see if that helps.

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#52 OFFLINE   Rich


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Posted 01 April 2012 - 09:00 AM

BTW I had problems with a fluorescent light interfering with some remotes and not others in the same room.

A fluorescent tube? We had all kinds of problems with them. Please tell me it wasn't a CFL.

I'm not sure how anybody, not just installers, can afford to live here in New Jersey.

We're getting pretty close to moving. Our property taxes are getting ridiculous and they are nowhere near places like Hillsboro. We used to be appalled at what folks paid in Hillsboro and we're now at that level. Hillsboro just keeps raising their property taxes and other towns seem to be trying to catch up to them.

I've doubled my Gasoline consumption due to the Construction on Green Brook Road closing the one stretch of GB Road.

Huh. I got caught on GB Road the other day, didn't know it was closed. They're building a levee to stop the brook from overrunning it's banks. Finally.

I've dealt with Dishnetwork installers/techs
I called up from work after they replaced Moms roof, My brother oversaw the visit. I remember calling around 1:30Pm and being told they had a opening between Noon and 3Pm today, did I want it. I took it, the Tech was there before 3PM and Mom was watching Jeopardy and Wheel That night after missing one day due to rotted wood needing to be replaced on the roof extending the job to two days.
I've dealt with them myself on changes to equipment when they changed Mom to a Eastern Arc setup from a split arc. and a couple of other things in the past. We seem to get mostly DNSP techs. They have whatever they need on the truck. They've never failed to repair or upgrade properly. That poor little dish went from a 300 to a 500 to 500 + 61.5 to a Split arc to eastern arc. Guess who gets to deal with it? Yup me.

I guess I'm surprised that Dishnetwork techs are good and DirecTV tech are bad in the same heavily populated area. If this isn't a prime area for D* since they have Yes and E* doesn't how does E* manage to out perform them for installs and service?

The one Tech I know of is quite good. The other Tech moved to another state. All the rest were installers and most were poorly trained or just didn't pay attention to the training. All the installers have told me the same story, can't live on what they pay. A lot of them are from Staten Island (we are just a short ride and a trip over a bridge from Staten Island), and I think that explains their inability to live on what they make. For those of you that don't understand, Staten Island is part of NYC and is an expensive place to live.

Not that Jersey is an inexpensive place to live, I'm just comparing it to NYC, which is outrageously expensive. I don't see how a guy with a family makes it here on a salary in the 30 or 40 thousand dollar range.

There must be a radical difference between what D* pays and what Dish pays their installers or techs or you'd be seeing the same churn rate. I think. I've had no experience with Dish at all, this is all conjecture.


#53 OFFLINE   Stewpidity



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Posted 13 October 2012 - 05:08 AM

the Box they replaced in April died last night, would get passed the "running receiver self check" called Directv thy are sending out a replacement so annoying this happened on a Friday night. (I will say that is the one thing about Comcast I miss, I could always just drive to an office & pick up a new box)

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