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Guest Message by DevFuse

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AM21 issue


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6 replies to this topic

#1 OFFLINE   sat4r

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Posted 04 March 2012 - 12:43 PM

I installed a new surge protector yesterday and now both of my AM21 do not work. The guide is populated with the local stations and gives a error code of 792 searching for signal on the off-air anrenna. Any ideas?
2 HR24-200 AM-21N AM-21
1 HR34-700 AM-21N
1 HR21-PRO AM-21
SLIMLINE DISH with SWM16
DECA system
U-VERSE INTERNET TURBO24
LG 42LW5300 LED 3D
LG 65LW6500 LED 3D
DIRECTV NOMAD
Customer since 03/2000

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#2 OFFLINE   Stuart Sweet

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Posted 04 March 2012 - 12:52 PM

I'm not familiar with a 792. Maybe redo the satellite and antenna setup?
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#3 OFFLINE   sat4r

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Posted 04 March 2012 - 01:11 PM

thanks for the reply Stuart , still nothing at all,the guide is populated still shows searching for signal on off-air antenna.
2 HR24-200 AM-21N AM-21
1 HR34-700 AM-21N
1 HR21-PRO AM-21
SLIMLINE DISH with SWM16
DECA system
U-VERSE INTERNET TURBO24
LG 42LW5300 LED 3D
LG 65LW6500 LED 3D
DIRECTV NOMAD
Customer since 03/2000

#4 OFFLINE   rrdirectsr

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Posted 05 March 2012 - 10:02 PM

thanks for the reply Stuart , still nothing at all,the guide is populated still shows searching for signal on off-air antenna.


Your antenna amp wasn't going thru the surge protector before right? I accidentally unplugged my small antenna amp and got 792 as well. Just a thought.
My comments and opinions are my own and not necessarily those of DirecTV.

3 HR24-100s owned
1 AM21 with cheap indoor multidirectional OTA
Slimline 5
WorldDirect
WHDVR with BB DECA

#5 OFFLINE   rrdirectsr

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Posted 05 March 2012 - 10:06 PM

I'm not familiar with a 792. Maybe redo the satellite and antenna setup?


792 is to OTA what 771 is to the D* Dish. It's a signal loss on the OTA.
My comments and opinions are my own and not necessarily those of DirecTV.

3 HR24-100s owned
1 AM21 with cheap indoor multidirectional OTA
Slimline 5
WorldDirect
WHDVR with BB DECA

#6 OFFLINE   Scott in FL

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Posted 06 March 2012 - 05:48 AM

I suspect a bad surge protector. You get your guide info off of the satellite. You receive your locals off of your OTA antenna, which now appears to be open or shorted.

#7 OFFLINE   sat4r

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Posted 10 March 2012 - 05:06 PM

Problem is corrected,when I took down my C-BAND there was a cable in the attic that I accidently took out the same time that I installed the surge protector. It has so many years that this was connected and now fixed. Thanks for all your inputs.
2 HR24-200 AM-21N AM-21
1 HR34-700 AM-21N
1 HR21-PRO AM-21
SLIMLINE DISH with SWM16
DECA system
U-VERSE INTERNET TURBO24
LG 42LW5300 LED 3D
LG 65LW6500 LED 3D
DIRECTV NOMAD
Customer since 03/2000




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