I feel your pain Rich. After all trouble I've had with DirecTV and how many times I've been told 'Mine works fine - you must have another problem' it makes me want puke.
Actually, I think that's gotta happen or we'll never get a clear picture of what's going on. I don't like it either, but I think it's necessary.
I turned my 'power saver' off just because it doesn't save power and god knows what they screwed up adding it.
Be thankful, as I am, that it can be shut off.
You'd think that to be 'energy star rated' your 'Power Saver' would actucally have to do something! (Other than screw other things up!)
Did the PS have anything at all to do with the rating? When the energy ratings first came out, I was a working electrician and we took some things apart to see how they managed to get their ratings. You'd be surprised at what we found in air conditioners.