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My Hopper/Joey Install Experience


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491 replies to this topic

#351 OFFLINE   ChE74

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Posted 27 July 2012 - 10:51 AM

Hi All
I'm new to DISH and to this thread. My Hopper and one Joey were installed Jul 16. Thus far no glitches. After 17 years with DTV and 5 yrs with to clunky old HR 20s. My present setup is a breath of fresh air. When our house was built a few years ago I made sure that each potential TV location was wired with 2 RG6 cables (i needed 2 for the HR 20s) and cat 5 for phone. This made the install very simple.
Some here have reported that their boxes run hot. Well IMO hot is relative. If I can touch and leave my hand on it, it's warm not hot. I consider my system as warm, and not much if any warmer than the HR20s. PQ on HD is at least as good as the DTV and SD is definitely better. I have not noticed any pixilation reported by others. All my sat. readings (West Valley of Phoenix area) are better than the avg's reported by some kind person in spreadsheet. A bonus for us is some of our regularly watched channels are now in HD. The installer was very courteous and made no mess and left us with a tidy setup. A minor glitch was in what was included in my package (Ameica's top 250). A quick short phone call to CS cleared it up to my total satisfaction. Again the CSR was very courteous and helpful (unlike some of them at DTV). Any way I'm not here to bash DTV but, here to say that so far I'm happy we switched.

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#352 OFFLINE   domingos35

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Posted 27 July 2012 - 11:00 AM

:welcome_s to dish

#353 OFFLINE   RoboDad

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Posted 28 July 2012 - 10:47 AM

ChE74, before you dismiss the heat issue, put your hand on the underside of your Hopper, especially on the right side. Both of my Hoppers were so hot there that I couldn't keep my hand on them for more than a few seconds before it became very uncomfortable. With a cheap (and reasonably quiet) USB fan sitting next to that side of the Hopper, it is near room temperature.

Also, many of the people here reporting the heat issue didn't do so subjectively. They opened their Hoppers and got the actual temperature reading, which was sometime as high as 150 degrees.

#354 OFFLINE   ChE74

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Posted 29 July 2012 - 08:22 AM

Thanks for the welcome domingo35

And Thank you RoboDad for your comments and suggestion. It's looks like a great solution. I don't take the temp. issue lightly. I neglected to indicate how my Hopper was situated. It's in a standard width equipment cabinet fully open front and back. From day 1 I have it elevated with two strips of wood located on the outside of it's small feet. This gives it 1½+" of clearance on the bottom and it has about 3" of top clearance. Ambient at its location is 80° F. I can move my hand all around and feel the underside and as you indicated the highest temp. of the case is at the right underside. I did the same elevation thing with my old warm running HR20s.

A few ?s
Can you give me and others the make etc. of the fan your using.
Is there an system info page that reports the internal temp.? My HRs reported that on an info page.
Have any of HIRT members commented on the temp. issue, here or on another thread? If so what have they said? Although my Hopper may be a little cooler that others I'm sure it would be better of running cooler.
Perhaps someone familiar with current electronic components can comment on their sensitivety to temp. Reading reviews of all types of electronic devices i.e. AV receivers, some blu-ray players, notably an OTA DVR, many are reported as running very warm to hot. Are the components more robust or is this just a corner cutting measure?

Thanks again to all.

#355 OFFLINE   domingos35

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Posted 29 July 2012 - 09:10 AM

Thanks for the welcome domingo35

And Thank you RoboDad for your comments and suggestion. It's looks like a great solution. I don't take the temp. issue lightly. I neglected to indicate how my Hopper was situated. It's in a standard width equipment cabinet fully open front and back. From day 1 I have it elevated with two strips of wood located on the outside of it's small feet. This gives it 1½+" of clearance on the bottom and it has about 3" of top clearance. Ambient at its location is 80° F. I can move my hand all around and feel the underside and as you indicated the highest temp. of the case is at the right underside. I did the same elevation thing with my old warm running HR20s.

A few ?s
Can you give me and others the make etc. of the fan your using.
Is there an system info page that reports the internal temp.? My HRs reported that on an info page.
Have any of HIRT members commented on the temp. issue, here or on another thread? If so what have they said? Although my Hopper may be a little cooler that others I'm sure it would be better of running cooler.
Perhaps someone familiar with current electronic components can comment on their sensitivety to temp. Reading reviews of all types of electronic devices i.e. AV receivers, some blu-ray players, notably an OTA DVR, many are reported as running very warm to hot. Are the components more robust or is this just a corner cutting measure?

Thanks again to all.

i used this fan on my 722
http://www.ebay.com/...4#ht_500wt_1127

#356 OFFLINE   skyviewmark1

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Posted 29 July 2012 - 12:29 PM

Personally, I am looking forward to the new house Dish is going to buy me when the Fire Marshall confirms that the house fire was caused by the Hopper. :)
Mark

Local Dealers always make good friends

2 Hopper 2000's - 2 Joey 1.0's - Dish 1000.4 WA
-------------------------------------
DirecTV HR20-700 - HR24-200 - DTV SWMLine LNB
-------------------------------------
Wildblue SM2000 and dish

#357 OFFLINE   domingos35

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Posted 29 July 2012 - 03:34 PM

Personally, I am looking forward to the new house Dish is going to buy me when the Fire Marshall confirms that the house fire was caused by the Hopper. :)


u wish :nono2:

#358 OFFLINE   RoboDad

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Posted 29 July 2012 - 04:10 PM

Thanks for the welcome domingo35

And Thank you RoboDad for your comments and suggestion. It's looks like a great solution. I don't take the temp. issue lightly. I neglected to indicate how my Hopper was situated. It's in a standard width equipment cabinet fully open front and back. From day 1 I have it elevated with two strips of wood located on the outside of it's small feet. This gives it 1½+" of clearance on the bottom and it has about 3" of top clearance. Ambient at its location is 80° F. I can move my hand all around and feel the underside and as you indicated the highest temp. of the case is at the right underside. I did the same elevation thing with my old warm running HR20s.

A few ?s
Can you give me and others the make etc. of the fan your using.
Is there an system info page that reports the internal temp.? My HRs reported that on an info page.
Have any of HIRT members commented on the temp. issue, here or on another thread? If so what have they said? Although my Hopper may be a little cooler that others I'm sure it would be better of running cooler.
Perhaps someone familiar with current electronic components can comment on their sensitivety to temp. Reading reviews of all types of electronic devices i.e. AV receivers, some blu-ray players, notably an OTA DVR, many are reported as running very warm to hot. Are the components more robust or is this just a corner cutting measure?

Thanks again to all.

I can't answer some of your questions, but I can comment on the robustness topic. Most components can handle heat up to roughly 75-80C (165-175F), but not for sustained periods of time (longer than 12 hours, for example). In the case of a Blu-ray player, AV receiver, or similar component, the device is not typically on and generating heat the majority of the time. Similarly, a PC CPU can handle very high heat, but in most cases it won't be sustaining that heat for long periods of intense work, so it is generally fine with it.

The Hopper, however, is generating unusually high heat on a constant basis - it is never "off". If it is only getting up to 60C (140F), that probably won't damage the majority of the internal components, but it will likely cause the hard drive to fail much sooner than it otherwise would have. I had that happen with one of my old Dish 722 DVRs about two years ago, because I never paid attention to the heat it was generating. I don't want to make that mistake again with my Hoppers.

i used this fan on my 722
http://www.ebay.com/...4#ht_500wt_1127


Yes, that's a great fan for the Hopper. You can get it at Amazon for a better price:

http://www.amazon.co...maltake usb fan

Right now I am using a pair of cheap fans from Target, but I plan to replace them with the Thermaltake version very soon.

#359 OFFLINE   bt66

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Posted 29 July 2012 - 10:15 PM

I don't think we should be buying extra fans etc to cool this thing. DISH should have done a better job designing this an internal fan or better electronics to make it run cooler. I don't like fan noises when watching my movies. It really kills the experience when you have very good HT system. HD quality is definitely not as good as DirecTv. I hope they correct it soon as well.

#360 OFFLINE   Lee Bailey

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Posted 31 July 2012 - 10:33 AM

i used this fan on my 722
http://www.ebay.com/...4#ht_500wt_1127


That's the same one that I use too. Just moved it over to the Hopper.
Equipment List
Dish Hopper
3 Joeys
Samsung HL61A750 LED DLP HDTV
OPPO BDP-83 Blu Ray Player
Marantz SR5004 AVR
Ascend Acoustics CMT-340 L/C/R Speakers
Ascend Acoustics CBM-170 Surrounds
SVS 25-31PC Subwoofer

#361 OFFLINE   Lee Bailey

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Posted 31 July 2012 - 10:35 AM

I don't think we should be buying extra fans etc to cool this thing. DISH should have done a better job designing this an internal fan or better electronics to make it run cooler. I don't like fan noises when watching my movies. It really kills the experience when you have very good HT system. HD quality is definitely not as good as DirecTv. I hope they correct it soon as well.


The Thermaltake fan has a variable speed you set to level you want. If you crank it up, you will definitely hear it though!
Equipment List
Dish Hopper
3 Joeys
Samsung HL61A750 LED DLP HDTV
OPPO BDP-83 Blu Ray Player
Marantz SR5004 AVR
Ascend Acoustics CMT-340 L/C/R Speakers
Ascend Acoustics CBM-170 Surrounds
SVS 25-31PC Subwoofer

#362 OFFLINE   domingos35

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Posted 31 July 2012 - 03:00 PM

i just started using the fan on my hopper and it made a huge diference
before the top right side was hot to the touch ,now its just warm

#363 OFFLINE   ChE74

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Posted 31 July 2012 - 03:50 PM

Hi domingo35 and Robodad.

I just ordered the Thermaltake fan. Where did you gentlemen find the most effective place to put it for best cooling of the Wopper?

#364 OFFLINE   P Smith

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Posted 31 July 2012 - 05:31 PM

CPU area and sat tuner's spot.

#365 OFFLINE   domingos35

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Posted 31 July 2012 - 07:49 PM

Hi domingo35 and Robodad.

I just ordered the Thermaltake fan. Where did you gentlemen find the most effective place to put it for best cooling of the Wopper?


right side of the hopper

#366 OFFLINE   ChE74

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Posted 01 August 2012 - 02:23 PM

Thanks again to all.

#367 OFFLINE   Arya Stark

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Posted 01 August 2012 - 04:47 PM

I'm so happy that a bookmarking feature may finally be in the pipeline! It may sound stupid, but that was a major reason holding me back from switching to Dish (the other being the AMC problem).

#368 OFFLINE   jlluck

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Posted 17 August 2012 - 08:13 AM

Shout out Dish tech, LaDarius in Memphis TN. Came out and it took 5 hours to set up my Hopper. Not his fault; had to install new dish and run new a line THEN had to replace Hopper. Great guy, great customer service from him. He apologized several times for taking so long but it was my equip that made the job harder. He was very knowledgeable for only been doing Dish for 6 months.

Replaced a dying 722 with a Hopper and 1 Joey for now. Seems the Hopper is very picky about the sat signal it gets and thus the need for new dish at a new spot on the roof and new line run in (old line had 2 splices from past installer). Just now getting into the Hopper but seems nice and smooth and very responsive. Wish there was a way to customize the Guide look tho. Bright white with thin font text is kinda a pain to read.

#369 OFFLINE   P Smith

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Posted 17 August 2012 - 01:25 PM

Yes, the cable from a node to H must be good quality, works up to 3 GHz.

#370 OFFLINE   randob

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Posted 21 August 2012 - 08:32 PM

Long-time Dish customer here. Started out with a 3800, I think it was, then got 4700, 501, 722, 622, now Hopper & 2 Joeys. Every DVR model I've had has had its hard disk die. But on to my complaint--since replacing the 722, I miss the organization of having My Folders and Folders by Title at once. Did I miss something, or is that feature not available on Hopper?

#371 OFFLINE   P Smith

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Posted 21 August 2012 - 08:35 PM

Press DVR button, Green button, you'll get selection; when you press record you could select old folder or create new ...

#372 OFFLINE   randob

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Posted 21 August 2012 - 09:09 PM

Thanks, but I mean on the selection, you can only choose one option. With 722 you could set it up so the DVR list shows both My Folders and Folders by Title. Now you get either My Folders with no titles, and if you go into a folder, every episode is listed separately, or you can select Folders by Title and have no idea which My Folder a show is in. My wife & I got used to watching a show and then moving it to one of the kids' folders so we'd know we'd watched it already. Then we'd unprotect it so the kids could delete it. (Don't get me started on that feature which seems to have disappeared as well.)

#373 OFFLINE   P Smith

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Posted 21 August 2012 - 09:14 PM

I'm not DVR addict to that level as you :) ... using the features sparingly...

#374 OFFLINE   3HaloODST

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Posted 23 August 2012 - 10:00 PM

I must be a DVR addict as well... *looks at signature* I noticed this on day 1, not a huge deal but it would be nice if we had the option for both like on the 722 (also manual timers, protect recordings w/password, dvr deletion history, etc. that 722 has that 922/Hopper don't have.)

2 Hoppers w/Sling / 2 Hopper 2000s / 1 Joey

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#375 OFFLINE   squidly

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Posted 30 August 2012 - 07:00 AM

My installation a couple days ago went really well. The installer was knowledgeable
and he did a great job hiding the wiring along the side of the house. I guess he was there
3 hours or so.




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