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My Hopper/Joey Install Experience


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#451 OFFLINE   some guy

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Posted 07 January 2013 - 11:09 AM

You only need 1 Hopper connected to the Internet and only need Bridging enabled on the one with the Internet connection. If you have briding enabled on both Hoppers that are connected to the same network, that can cause issues.

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#452 OFFLINE   Howard Polack

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Posted 07 January 2013 - 05:21 PM

I setup bridging on the ethernet connected Hopper, disconnected the WiFi dongle from the other Hopper and everything seems to be working fine now. All Hoppers and Joeys are Internet connected. The only feedback would be to train the installation techs on how to do this and not hide the bridging function with the hidden key presses (blue button twice).

On the media front - Audio and JPG images are displaying fine. I am having trouble playing standard WMV video files.


Why will it cause issues? If each hopper has its on bridging capabilities, it will provide bridging for whatever hopper it is linked and not bother to bridge and route back through the MOCA to the second hopper saving a step.

#453 OFFLINE   some guy

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Posted 08 January 2013 - 12:21 AM

Why will it cause issues? If each hopper has its on bridging capabilities, it will provide bridging for whatever hopper it is linked and not bother to bridge and route back through the MOCA to the second hopper saving a step.


If you have two hoppers and both hard wired like I do, then enable bridging on both hoppers and let it go for a while. I had all sorts of stability issues until I disabled bridging on one of my hoppers as per the advice of the dish software team.

#454 OFFLINE   Howard Polack

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Posted 08 January 2013 - 05:00 AM

Ok, thanks for the advice.

#455 OFFLINE   bryant

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Posted 18 February 2013 - 09:41 PM

Well, thought I'd give something new a try. I ordered a Hopper w/ Sling & 2 Joey's. Installer came over the weekend & we had LOS issues. Bummer! I'm going to trim back the tree a bit tomorrow & we're going to try this again on Wednesday.

We've been with Uverse since 2008 and in all honesty, I've been incredibly happy with them. However, we've been itching for a solution that would give us access to our DVR content from our mobile devices & also allow my wife to watch some of her shows on her iPad offline.

I've got my fingers crossed that this will work out!

#456 OFFLINE   bryant

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Posted 26 February 2013 - 10:48 PM

To follow-up, the second installer came by last week. He said he wouldn't even attempt to install western arc at my house but that I had zero LOS issues to eastern arc if we placed the dish in a different location.

I actually like where he placed the dish better as I can get to it with a short ladder in the event I would need to (I actually had to use the snow brush on it this morning, but that should be rare).

So far I've been happy with the hopper overall. PTAT's a nice feature, the sling options are fantastic and the UI is very responsive. It's a bit of adjustment using the icons instead of lists, but so far I don't really prefer one over the other. The only thing that's come up 1 time is that PTAT was doing its thing, but it was recording nothing we watch, there was another show recording that we usually watch later in the week, I was watching live TV in the living room and my wife wanted to watch live TV on another channel in the bedroom. That's a scenario I didn't accurately account for when deciding if 3 tuners would be enough compared to the "4" we had. But like I said, I think that will be a fairly rare occurrence.

#457 OFFLINE   JimD

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Posted 11 July 2013 - 11:34 AM

I just had my 922 (OMG THAT THING WAS A PAIN) and 722 replaced with 2 hoppers on Tuesday the 9th. The installation by "Via Satellite" was very professionally performed. I had removed the receivers prior to the start, along with the DPP44 switch and power inserter and had labeled the cables. The installer put the duo node on the floor joist below the living room, and the wires were all neatly routed. Best installer I've had so far (and I have been an echostar user since way back in the day of mpeg-2 and the 3000).

 

Things have so far gone swimmingly - with a couple of minor glitches. I was familiar with the menus as a consequence of my love/hate relationship over the last year or so with my cantankerous 922. It used to get stuck in "duo" mode (we never set it to duo, it did this on its own) and we had to power cycle to recover. The sling feature *never* worked right, and it also put the receiver into "duo" mode whenever someone used it.  :bang

 

My system now consists of a 1000.4 aimed at the Eastern Arc (61.5, 72, 77) feeding the duo node with one hopper in the downstairs living room, one in the upstairs master bath and a joey that will end up in the front guest bedroom. For now the joey is sitting next to the hopper in the living room - attached to a small monitor just for test purposes. 

 

The first issue I noted was that I was unable to restore my timers from the 922 remote to the hopper. Bummer. Fortunately I took photos with my phone of all the timer screens, so I knew what I had to restore. There is a twist, however. Many of the timers would now be "covered" by PTAT. So I did not need to set timers for those. Unfortunately the photos of the timer displays did not show channel numbers, so I had to figure out which were not covered by PTAT. I used a web search of the program names to determine this. No big deal, and it gives me an opportunity to exercise the new menus a bit. I enabled PTAT and then from my list of channels began to search for instances in the guide from which to configure timers.

 

The second issue I noticed was that this hopper in the living room showed "no information" in all the local channels beginning 90 minutes from now out through the entire guide. All the other channels were fine, only the locals (including PBS) showed no info. I tried reset and power cycle, and switch check - all to no avail. I called Dish. The young lady I spoke to heard only the first and last words "no" and "locals" and skipped the intervening words "information in the guide for". She began to ask me questions relevant to not having any local channels. I tried in vain to re-program her for the actual problem, but she persisted with this checklist. One of the last items she asked was that I put the receiver into standby and wait about 20 minutes and try again. This sounded to me like it might also be beneficial for guide fetch. so rather than argue with her I thanked her for her suggestion and disconnected. Then I tried it. I was happy to see it begin to download guide information. Surely this would solve it. Alas, no. Still "no info" - only on the local channels.

 

I checked the upstairs hopper - no such problem! It had all the guide info.

 

I don't know why I tried this - because surely it couldn't have any bearing on the issue - but...  I exited the guide with its "no info" in locals and pressed "swap" to go to the other tuner. Then I pressed the guide button again and *voila* - all the information was there for the local channels. ?!?!?! Anyone want to take a stab at why "swap" affects the guide information? By the way, swapping again (and again) did not make it go away. It is as though something was stuck somewhere - and pressing swap unstuck it.

 

The third issue I noticed was that "search" did not work on either hopper. I was familiar with the methodology from having used it on my 922. But on the hoppers it was doing nothing at all. I would select "program guide" in the filters at the top, and no matter what I put in the search box nothing happened. I was very frustrated by this, but figured maybe if I left it alone it would correct itself. It did. The next morning it worked exactly as expected. This is the sort of thing that might cause an inexperienced Dish user to freak out and declare their newly installed hopper to be a POC compared to their old DTV system. I don't know why it didn't work initially (or for hours after install), and it may not be easily replicated for software engineers to fix it.

 

The fourth little issue I have observed is that the "Dish Explorer" app on my iPad can't connect to the hopper - unless I first run the hopper "Transfers" app! When I first tried to pair "Explorer" to the hopper, it hung after entering in the 6-digit number. The hopper "paired devices" screen shows successful pairing however. I killed the app and tried again. Now when I first launch the explorer app, it says "looking for Living Room" (the name of my downstairs hopper). It then says "connecting" for a long time, then "unable to connect - looking for other hoppers" which never seems to complete. This behavior is repeatable whenever I open the explorer app. I gave up on this and tried the transfer app. After successfully pairing, "Transfers" connects just fine to my "Living Room" hopper - and this successful connection is repeatable. Having successfully run "Transfers", I again launched the Explorer app and it immediately connected to the hopper and was fully functional!

 

I can repeat this entire scenario at any time by stopping both apps on my iPad - after which Explorer will not connect until Transfers has already connected.

 

This one seems very odd. I would expect that both apps use the exact same methodology to locate and connect to the hopper over my Wifi/LAN. One works, and the other does not (until something is established by the other app - then it too will work).

 

Perhaps the programmer of "Explorer" should copy the connect code from the programmer of "Transfers". 

At least I have a work-around that gets me connected 100% of the time.

 

Aside from these little glitches (three of which are now resolved, and the fourth of which I can work around), I am so far very happy with the performance of the system. I am able to watch recordings made on either hopper on the other hopper (or the joey). I am able to watch live TV or any live program at my office on my iPad via the "Dish Anywhere" app. I am able to control my hoppers from the iPad using the "Explorer" app while watching TV at home - but only if I first launch the "Transfers" app.

 

I suspect these issues might be enough to put a new user off the product - or at least cause them to curse about it, but after my past experiences with DishPlayer and the 922, the dual-hopper setup is absolutely awesome. Of course I may be setting myself up for a fall - this is only day 2.  :smoking:


Edited by JimD, 11 July 2013 - 11:38 AM.


#458 OFFLINE   Ray C@DISH Network

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Posted 11 July 2013 - 12:08 PM

A newly installed Hopper/Joey has additional software that must update to get the full functionality of the receivers (usually take 24-48 hours).  This is the reason for the search issue.  There is a known issue with the Hopper transfers and pairing to the Hopper w/Sling.   A workaround is using the pairing wizard.  All receivers must be idle for the guide to update.  Please let me know if you continue to experience issues with your Hopper.  Thanks.

 

I just had my 922 (OMG THAT THING WAS A PAIN) and 722 replaced with 2 hoppers on Tuesday the 9th. The installation by "Via Satellite" was very professionally performed. I had removed the receivers prior to the start, along with the DPP44 switch and power inserter and had labeled the cables. The installer put the duo node on the floor joist below the living room, and the wires were all neatly routed. Best installer I've had so far (and I have been an echostar user since way back in the day of mpeg-2 and the 3000).

 

Things have so far gone swimmingly - with a couple of minor glitches. I was familiar with the menus as a consequence of my love/hate relationship over the last year or so with my cantankerous 922. It used to get stuck in "duo" mode (we never set it to duo, it did this on its own) and we had to power cycle to recover. The sling feature *never* worked right, and it also put the receiver into "duo" mode whenever someone used it.  :bang

 

My system now consists of a 1000.4 aimed at the Eastern Arc (61.5, 72, 77) feeding the duo node with one hopper in the downstairs living room, one in the upstairs master bath and a joey that will end up in the front guest bedroom. For now the joey is sitting next to the hopper in the living room - attached to a small monitor just for test purposes. 

 

The first issue I noted was that I was unable to restore my timers from the 922 remote to the hopper. Bummer. Fortunately I took photos with my phone of all the timer screens, so I knew what I had to restore. There is a twist, however. Many of the timers would now be "covered" by PTAT. So I did not need to set timers for those. Unfortunately the photos of the timer displays did not show channel numbers, so I had to figure out which were not covered by PTAT. I used a web search of the program names to determine this. No big deal, and it gives me an opportunity to exercise the new menus a bit. I enabled PTAT and then from my list of channels began to search for instances in the guide from which to configure timers.

 

The second issue I noticed was that this hopper in the living room showed "no information" in all the local channels beginning 90 minutes from now out through the entire guide. All the other channels were fine, only the locals (including PBS) showed no info. I tried reset and power cycle, and switch check - all to no avail. I called Dish. The young lady I spoke to heard only the first and last words "no" and "locals" and skipped the intervening words "information in the guide for". She began to ask me questions relevant to not having any local channels. I tried in vain to re-program her for the actual problem, but she persisted with this checklist. One of the last items she asked was that I put the receiver into standby and wait about 20 minutes and try again. This sounded to me like it might also be beneficial for guide fetch. so rather than argue with her I thanked her for her suggestion and disconnected. Then I tried it. I was happy to see it begin to download guide information. Surely this would solve it. Alas, no. Still "no info" - only on the local channels.

 

I checked the upstairs hopper - no such problem! It had all the guide info.

 

I don't know why I tried this - because surely it couldn't have any bearing on the issue - but...  I exited the guide with its "no info" in locals and pressed "swap" to go to the other tuner. Then I pressed the guide button again and *voila* - all the information was there for the local channels. ?!?!?! Anyone want to take a stab at why "swap" affects the guide information? By the way, swapping again (and again) did not make it go away. It is as though something was stuck somewhere - and pressing swap unstuck it.

 

The third issue I noticed was that "search" did not work on either hopper. I was familiar with the methodology from having used it on my 922. But on the hoppers it was doing nothing at all. I would select "program guide" in the filters at the top, and no matter what I put in the search box nothing happened. I was very frustrated by this, but figured maybe if I left it alone it would correct itself. It did. The next morning it worked exactly as expected. This is the sort of thing that might cause an inexperienced Dish user to freak out and declare their newly installed hopper to be a POC compared to their old DTV system. I don't know why it didn't work initially (or for hours after install), and it may not be easily replicated for software engineers to fix it.

 

The fourth little issue I have observed is that the "Dish Explorer" app on my iPad can't connect to the hopper - unless I first run the hopper "Transfers" app! When I first tried to pair "Explorer" to the hopper, it hung after entering in the 6-digit number. The hopper "paired devices" screen shows successful pairing however. I killed the app and tried again. Now when I first launch the explorer app, it says "looking for Living Room" (the name of my downstairs hopper). It then says "connecting" for a long time, then "unable to connect - looking for other hoppers" which never seems to complete. This behavior is repeatable whenever I open the explorer app. I gave up on this and tried the transfer app. After successfully pairing, "Transfers" connects just fine to my "Living Room" hopper - and this successful connection is repeatable. Having successfully run "Transfers", I again launched the Explorer app and it immediately connected to the hopper and was fully functional!

 

I can repeat this entire scenario at any time by stopping both apps on my iPad - after which Explorer will not connect until Transfers has already connected.

 

This one seems very odd. I would expect that both apps use the exact same methodology to locate and connect to the hopper over my Wifi/LAN. One works, and the other does not (until something is established by the other app - then it too will work).

 

Perhaps the programmer of "Explorer" should copy the connect code from the programmer of "Transfers". 

At least I have a work-around that gets me connected 100% of the time.

 

Aside from these little glitches (three of which are now resolved, and the fourth of which I can work around), I am so far very happy with the performance of the system. I am able to watch recordings made on either hopper on the other hopper (or the joey). I am able to watch live TV or any live program at my office on my iPad via the "Dish Anywhere" app. I am able to control my hoppers from the iPad using the "Explorer" app while watching TV at home - but only if I first launch the "Transfers" app.

 

I suspect these issues might be enough to put a new user off the product - or at least cause them to curse about it, but after my past experiences with DishPlayer and the 922, the dual-hopper setup is absolutely awesome. Of course I may be setting myself up for a fall - this is only day 2.  :smoking:



#459 OFFLINE   JimD

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Posted 11 July 2013 - 07:11 PM

There is a known issue with the Hopper transfers and pairing to the Hopper w/Sling.   A workaround is using the pairing wizard.  All receivers must be idle for the guide to update. 

 

 

1) I had no problem with the hopper transfers app. I had a problem with the explorer app. The transfers app works fine every time.

 

2) The problem I had with explorer app had nothing to do with pairing. It is *after* pairing, during the connection phase, that the explorer app fails to connect unless the transfers app is already connected. The pairing wizard will be useless as a remedy to this issue.

 

3) The receiver was not only idle - it was in standby - and it *did* download the guide, I watched it do this. It slowly worked its way up to 95%, and that last 5% seemed to take forever. When the guide download finished, there was *still* no local channel guide info. The event which caused the local guide info to appear immediately was the pressing of the swap button on the remote. This was done some minutes after the guide download had completed and the receiver had been brought out of standby.

 

Tonight I went through the same pairing process of the explorer app on the other hopper, after which it failed to connect. I paired the transfer app, and it connected immediately. Once the transfer app was connected, the explorer app connected without issue. This behavior is identical to the way the hopper downstairs behaved with my iPad. It is consistent with the way the hopper downstairs behaved with my wife's iPad. I am 99.9% sure the behavior will be identical with the upstairs hopper and my wife's iPad - but we've not yet paired them. I will update when we do so.

 

As I stated previously, I am still elated with the hoppers after 2 days. The only ongoing issue is the inability to connect the explorer app without first connecting the transfer app - but honestly I may not use the explorer app all that much. It does not seem to afford any value-add over the remote other than to allow browsing the guide or DVR while the TV displays a full-screen program.



#460 OFFLINE   P Smith

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Posted 11 July 2013 - 07:36 PM

Jim,

I think it would more appropriate (after you'll find what FW is running) move your posts to other dedicated thread, where are bugs of particular FW version is discussing. The thread is more about installs ...



#461 OFFLINE   JimD

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Posted 12 July 2013 - 10:44 AM

Jim,

I think it would more appropriate (after you'll find what FW is running) move your posts to other dedicated thread, where are bugs of particular FW version is discussing. The thread is more about installs ...

I thought about also posting the "bugs" somewhere that might get some attention - not that they are serious, as they've all been overcome for one reason or another.

 

My reason for posting them here was that this is where people who are thinking about converting to hopper from something else come to read about the experience. I believe the speed bumps I hit could be most informative to others, and might prevent them from having the guy uninstall it right then and there (or replace it for no reason).

 

Also - I skipped over the part of Ray's post about firmware revision and the search function. I apologize for having missed it. I should have said that the machine downloaded firmware as part of the install. This was one reason that it took *so long* to get from the point where all the cables to the first hopper were connected until we could even begin to use it. Given that it downloaded firmware and installed it as part of that process - does it make any sense that the search did not work until *another* firmware download happened that night? Or did I miss the point - is there something other than the operational firmware that downloads on the first night of a hopper's life, and is required for the search function to work? An update history page (when did the receiver have which revision installed) would be nice...



#462 OFFLINE   thomasjk

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Posted 12 July 2013 - 10:59 AM

It does take 24hrs for everything to download and function properly. PTAT is usually not usable until the next day for example.



#463 OFFLINE   JimD

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Posted 12 July 2013 - 11:43 AM

I just noticed that the receiver info page shows the date/time when the current firmware was installed. This is not quite a revision history, but it does suit our purposes here.

 

My downstairs hopper says 7/9/2013, 6:17PM. It took a bit more than 3 hours to install the 2 hoppers and 1 joey, and most of that was waiting for downloads of this or that on both hoppers. The install started at about 3PM, so that timestamp is about right for the completion of the install, which is when I watched the firmware download happen on this hopper.

 

That timestamp is a couple of hours before I began my attempts (and failures) to get the search function to work, which began that evening at around 8PM on both hoppers (downstairs first - and when it didn't work there I tried the upstairs hopper - which failed identically).

 

Interestingly enough, the upstairs hopper's firmware timestamp is just after midnight on the 10th. One could presume that the nightly download of firmware is the reason why search worked the next day on the upstairs hopper -  but the fact that that same firmware was already installed on the downstairs hopper while its search was failing identically belies that presumption.

 

I want to again caution any of you seeking to upgrade to the hopper that these are nits we are discussing. If you upgrade to a Hopper or move to Dish and the Hopper from some other vendor - rest assured that the search function, if it does not work right away, should work the next day for whatever reason.

 

I don't want to cast a negative light on this product, as I've repeatedly said it is so far the best DISH receiver I've ever used - and I have been using a LOT of different dish receivers over the 20 years or so I've been a Dish customer. My reason for posting these notes are to hopefully prevent similar experiences from freaking someone out, and to provide some detail about these little glitches that might prove useful for Dish should they happen to be paying attention to this thread.

 

 

-edit-  I just noticed that there is a milestone by which I can validate that timestamp for the firmware download. When i noticed that the guide information was not present for the local channels on the downstairs hopper - just moments after the installer departed - I tried several things first (to no avail) and then called DISH support on my cell phone to ask if they could send some sort of wakeup-call over the stream or something. The call was logged at 6:22PM for 11 minutes. My cell phone clock and the hopper clock are in reasonable agreement (less than 1 minute). The difference between the firmware timestamp and my call to Dish was only 5 minutes. That seems tight to me for having done all that preliminary troubleshooting - but there it is.


Edited by JimD, 12 July 2013 - 12:16 PM.


#464 OFFLINE   JimD

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Posted 12 July 2013 - 12:02 PM

It does take 24hrs for everything to download and function properly. PTAT is usually not usable until the next day for example.

I'm not sure what you meant by "usually not usable", but PTAT seemed to function right away on my downstairs hopper - I was able to turn it on, and at 8PM it started recording things while I was searching (and failing) for the non-local-net programs so as to set a series timer. Perhaps in this regard my install was unusual.



#465 OFFLINE   P Smith

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Posted 12 July 2013 - 12:28 PM

So, Jim - what FW versions on your devices ?



#466 OFFLINE   JimD

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Posted 12 July 2013 - 02:49 PM

Both say "S311 NDGB" though they downloaded it at different times.



#467 OFFLINE   JimD

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Posted 12 July 2013 - 02:52 PM

Both say "S311 NDGB" though they downloaded it at different times.

 

Or did you mean the IOS devices (iPads) in reference to the Explorer connection failure?



#468 OFFLINE   P Smith

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Posted 12 July 2013 - 03:03 PM

that's OK

 

man, you just missed new S315 FW spool, it's started last night and your boxes out of box should took if you would activate them starting last night; now it's too late ...



#469 OFFLINE   FilmMixer

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Posted 23 July 2013 - 10:22 PM

Ordered via chat on Sunday night 07/21...  was on chat for over an hour due to my indecision...  agent was very nice..

 

I originally inquired about 2 Hoppers + 1 Joey... I asked what I would not be able to do without both Hoppers having Sling.. she said adding a second HWS would increase the number of devices I could connect at once..

 

I decided to pass on the second HWS, so I placed an order for 2 Hoppers (one HWS) and 1 Joey.  Gave all information, including email, etc.

 

Went smoothly..  did some more research that night and found out I would only be able to transfer form the one HWS (and that was the difference...)  Install set up for today, 07/23

 

In the morning, on Monday, I went on chat again and asked to update to 2 HWS + 1 Joey...  no issues, paid the difference.  I also asked why I still hadn't gotten an email conversation...  as I was on chat, I checked my profile and saw my email as noemail at dish dot com...  I gave the chat CSR my email again, and asked for an order confirmation.. I was told that since they already sent it (to the default no email address) they could not resend the order confirmation...  they said the order was fine, and I could confirm with the installer... but they insisted not to worry...  

 

i got my email install appointment note later on Monday night, with the time setup of Tues 8a-12p.

 

Got the call at 7:30 from Dish this morning saying window was 8-9:30....  got another email at 9am pushing back to 9-10:30.

 

He got here at 9:50...  nice, wearing shorts, a little scruffy..

 

As he came in he confirmed my order was for 2 HWS and 2 Joeys.. I explained that I had only ordered one Joey...  he said I would have to take it or he couldn't finish the install, and I would have to call dish myself and return the unwanted Joey..

 

I said fine..

 

My house has been wired for Directv for years, and I have ethernet run to all rooms from my home office router... so it was a simple install as the RG6 was already in place in all rooms..  the receivers were plug and go, and I told him he could use the mast from the DTV dish..

 

He first went up to the roof and got to work....   not a big deal, but he was smoking while installing the dish, which sits on the roof right above my office, so the smell wasn't appreciated.

 

He then plugged in the HWS's and started them up to download the software...

 

He never confirmed the signal strength via the STB's.. (I'll get into that in a bit...)

 

Rest of it went smoothly, about 2 hours total...  I was curious how he knew which of the legs in my attic was for the Joey, as they weren't labeled...  It's all working, but curious because he only accessed the coax in my theater for the Joey after he plugged the Joey in...

 

After the Joey activated, he said he was able to take care of the "extra" Joey and he didn't have to leave it with me to take care of.

 

Again, very pleasant, and he was only here around 90 minutes.. just a couple of nit picks (appearance, smoking)

 

I had thoroughly researched the system, so I sent him off without any of the regular show me around presentation.  

 

My only concern about the install is my signal level...  I live in the foothills of LA, on a hill with no obstructions whatsoever, with clear LOS to the south horizon of Southern California.  

 

My Directv numbers were routinely in the 90's...  

 

I checked the dish pointing screen..

 

129 Tran 23:  52

129 Tran 29:  49

119 Tran 01:  92

119 Tran 10:  59

119 Tran 09:  63

119 Tran 21:  72

110 Tran 01:  61

110 Tran 10:  63

110 Tran 21:  69

 

Don't know if I need another tech to tweak the alignment..

 

Comments?

 

Just a couple of quick observations coming from DirecTV (and we had U-Verse for 3 months so I have a good basis for comparison of picture quality..)

 

Dish HD is really good...  color reproduction seems spot on.  The are a little more compression artifacts on some programming (clay face, etc) and it could easily be the source...

 

I immediately noticed on NBC some of the same kind of detail loss in backgrounds, jaggies on text, etc. that I saw with U-Verse vs. DTV.. however, it is much less apparent with Dish, and motion seems smooth, with no real worries from me about it...  

 

Dish is definitely a hair softer from normal viewing distance. but it won't diminish my viewing enjoyment.

 

I got a couple of emails after the install, and then inexplicably got an email saying my email had been changed back to the "noemail at dish dot com" address.. logged into My DIsh, changed it back again to my proper address, and logged out... we will see if this is a trend.

 

A couple of nit picks (and I knew about most of these going in..)

 

1.  A unified DVR list would be great...  why I can't see all the recordings at once...  (I do like that i can delete from either Hopper.)  But having to train the family that if they want to watch PTAT downstairs they have to manually change DVR's from the list...  DTV has a unified list (I had three DVR's, so it was nice to have each list be the same..)

 

And why isn't it persistent.... do I need to switch every time I go into the DVR menu?

 

2.  I would like to have a preference to record "New Only" or "New and Old" in the Timer Defaults...  buffers and how many to keep is great, but why do I have to change every series to "New Only?"

 

3.  The Search is hard to use... when searching for NEWSROOM, the Icon Tiles were useless.. I couldn't figure out which one was the premiere showing on Sunday nights, which ones were on demand, etc...  Same in VOD...  the tiles limit you to 9 shows.. a list option would be helpful.

 

4.  Why do we have to lose the live buffer during DVR playback?  And if you pause the live buffer and watch a DVR/On Demand show, the buffer should resume (to the limit of 60 minutes) where you left off...  and why only 60 minute buffer (Dish boasts about hard drive space, but all the DTV DVR's are 90 minute buffers, and there are 2 of them!!!!).

 

5.  I think all of the above feature request are fairly straight forward...  this one is a bigger one..   I know I can't pause my tv in one room on a HWS and then pick it up on the other, but I can from a Joey...  still not sure why that kind of "dumb" Joey tuner/buffer share can't be extended to another Hopper...

 

 

6.  We have a brand new 60" Panasonic plasma...  I NEED A SCREEN SAVER.. while I don't worry too much about burn in, 60 minutes of my daughters pausing a show always makes me nervous...  after 3 minutes on DTV, you get a black screen with a floating/moving DTV logo... 

 

7,  If PTAT is off, why do I have to see a logo for it every time I go into the DVR screen on my second HWS where it is disabled...   I can turn it back on in the Settings menu...

 

I love the speed.

 

The navigation is fantastic, the menus are nice to look at.. the guide is growing on me..

 

Like all the options, display info, etc..  really slick, well designed...

 

I'm happy I made the switch..  I still have some tuner conflict anxiety (I had 9 tuners with Directv....  conflicts ere seldom and issue...) 

 

I was really apprehensive about the picture quality too....  It's going to be fine for me (I have one 42", one 60" plasma and a 110" projection system...)   The difference is minor enough for me...  


Edited by FilmMixer, 23 July 2013 - 10:25 PM.


#470 OFFLINE   Jim5506

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Posted 24 July 2013 - 06:59 AM

Your signal strengths are well within the acceptable parameters, 60s are normal.
Tuners: Hopper 2000; Hopper w/Sling; 3 Joeys; Samsung SIR-T351; Accurian 6000;2 X HD TiVo; 2 X TiVo Series 2 Stand alone; Panasonic Showstopper 2000
Dish 1000.2 @ 110, 119, 129; dish 500 @ 61.5
Antennas - CM4228; RS U75-R; coathanger; Funke PSP.1922 (stillin the box); paperclip
Displays: Sony VPH D50Q with HD Fury HDMI input; Hitachi 57F59; Sony Bravia LCD;Sanyo 32" LCD; Panasonic 42" plasma
Sony 80GB PS3; Toshiba HD-DVD

Give me a Finco colinear array and I'll rule the world - HA-HA-HA-HA!

#471 OFFLINE   revolg_98

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Posted 19 September 2013 - 12:11 AM

I just had 2 hoppers and 2 joeys installed today.  The hoppers are working fine but the joeys, one per hopper, freeze and drop out.  I can't even watch a recorded program from the joey.



#472 OFFLINE   Ferguson

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Posted 24 September 2013 - 02:37 PM

I am astounded.

 

I started a chat session today maybe 12:30pm.  I got what I wanted to order two Hoppers with Sling, two Joey's.

 

The rep said install "tomorrow" in the afternoon, and said 9/24.  I noticed "tomorrow".

 

Before I'm off the chat, I get a call from Dish "we will be there between 1 and 5 today, I do a double take, and check the chat log, and he said 9/24 which is indeed today.  It's now 1:20pm.  I say "really, if you can do it that's fine".

 

Rep arrived about 2:30 or so, it's now 4:30pm and I have two hoppers installed, two joey's, and everything's working.  Except I never really got the time to move my recordings over, which is a different topic.

 

So about 4 hours from ordering on line to installed and running.  Now that's service!

 

PS. All free, guess I'm a good customer.  Just they wouldn't do an OTA, I assume I can buy and add one.

 



#473 OFFLINE   gdunn

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Posted 22 October 2013 - 08:47 AM

I had Dish about 3 years ago when I lived in NC. When my job took me to Mississippi it was discovered that the apartment we had wouldn't allow us to have Dish anymore (not a issue of the Dish, but the reception wasn't there). So in 3 years I had Comcast and U-Verse. Hated Comcast and loved U-Verse.

 

I got word about a month ago I was going to have to move again. I found my wife and I a house in a small town in Missouri, and thought I'd get lucky enough to keep U-Verse. Wrong. So we discussed basic cable, Direct TV, and Dish. It was cheaper to go with satellite than the plain Jane cable. Yea the cable package is only $58/month, but I would've had to rent a HD-DVR box, plus do a separate subscription for HD services, plus would've had to pick internet with them. Then the issue was renting that equipment. Even a month out they were saying it'd be a month before I could get service.

 

I went with a different internet provider and then was trying to choose between Direct TV and Dish. The pros and cons were there for both. I could get the NFL ticket for free with Direct but I could get an iPad with Dish (I have a tablet and my wife has currently taken control over it and I want it back). After reviewing the packages it came down to customer service. The customer service I had with Dish 3 years ago was the determining factor. I'd rather pay out the nose for something and have excellent customer service than to pay for something cheap and have someone on the other end of the phone be complete jerks. My parents have Direct and it's like pulling teeth to get a tech to their place when they have an issue, where with Dish they tell you they can come on this date and when they leave it's done (or that's been my experience).

 

We moved in our new place on Monday and on Tuesday the Dish guys arrived and hooked up our service. They even sold my wife on a surround sound system, which I'll admit is pretty nice. The install went great and they'll be back this week to tie up a couple of loose ends because they didn't have everything. The install was clean on the inside and they walked my wife on how to set up recordings, PTAT, etc. All in all, the customer service I remembered from 3 years ago is there.

 

We only have 1 TV so all we have is the Hopper. We didn't have any Joeys because we only have the 1 TV, any other TV would be in a bedroom and we rarely watch TV there and I don't have a man cave or hobbys room.

 

All in all, I'd have to give these guys like a 10, so far.


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#474 OFFLINE   DishTV

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Posted 12 December 2013 - 03:49 PM

Tomorrow is my Hopper installation.  It will replace a Bad 722.  I have one dish 1000 supplying separate signals to the 722 and another 722k DVR's.

 

My question - Can I keep my 722k in my shop/studio and just replace the 722 in my house with Hopper?

 

If I have to replace the 722k with a Joey, does the Joey have to communicate with the Hopper? and if so does it have to be through the internet?  My two locations for the DVR's are separated by at least 175' of coax, with the Dish in between and 50 cable feet from Hopper location. 


Edited by DishTV, 12 December 2013 - 04:03 PM.

I really want Dish Equipment to work correctly.
TV: SONY 46" W3100. Sat DVR's: New Dish Hopper w/Sling and 1 Joey that won't maintain a "Link".
DVD: SONY BDP-BX2
Audio: Okyno TX-SR505. Theater Spkrs: 5.1. House Speakers: Analog


#475 OFFLINE   TheGrove

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Posted 13 December 2013 - 07:02 AM

My understanding is that you will have to replace the 722k with a Joey.  The Joey will communicate with the Hopper via a coax run between the 2.


2 Hoppers w/ Sling (2 - 2TB EHD)
1 Joey





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