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QAS Visit


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9 replies to this topic

#1 OFFLINE   HD IS MY LIFE

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Posted 23 March 2012 - 08:14 PM

I'm having reception problems on my HD Channels and I'm getting a visit from a DISH Quality Assurance Specialist tomorrow. Can anyone please tell me what my rights are as a customer if the problem cannot be fixed? Can Dish let you terminate your contract or give you a discount to keep you as a customer. I had to sign a new 2 year contract with the Hopper:confused:

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#2 ONLINE   P Smith

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Posted 23 March 2012 - 08:18 PM

They will fix it.

#3 OFFLINE   boba

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Posted 23 March 2012 - 09:02 PM

I'm having reception problems on my HD Channels and I'm getting a visit from a DISH Quality Assurance Specialist tomorrow. Can anyone please tell me what my rights are as a customer if the problem cannot be fixed? Can Dish let you terminate your contract or give you a discount to keep you as a customer. I had to sign a new 2 year contract with the Hopper:confused:

You signed a 24 mo. contract, they own you for 24 months. The Hopper is a brand new product expect problems, they will solve them sooner or later you are the one that agreed to be a BETA tester.:):):)

#4 OFFLINE   garys

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Posted 23 March 2012 - 09:05 PM

Problems do pop up, if you had no problems with channels for a while and just lost them, it should be a problem that can be fixed unless you developed a line of site issue. They will do their best to fix your problem, but it will not cancel your contract. Only discount may be if you lowered your programing package.

#5 OFFLINE   HD IS MY LIFE

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Posted 23 March 2012 - 09:24 PM

You signed a 24 mo. contract, they own you for 24 months. The Hopper is a brand new product expect problems, they will solve them sooner or later you are the one that agreed to be a BETA tester.:):):)


I actually noticed the problem 3 days before my hopper install and at first thought it was happening only on 1 receiver, didn't make that much of a big deal knowing I was getting a new hopper shortly. I had my new system setup on monday, noticed the problem again and the tech made a return visit the next day. Still no fix, Called Dish and they sent a different tech today. The tech practically did everything for a possible solution, Changed the Dish, changed the LNB a second time and the Duo Node to a Single Node, Nothing. That's why I'm concerned

#6 OFFLINE   garys

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Posted 23 March 2012 - 09:28 PM

Possibly a wire or a connection.

#7 ONLINE   P Smith

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Posted 23 March 2012 - 09:55 PM

On different phases and/or bad ground/neutral wire.

#8 OFFLINE   Inkosaurus

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Posted 24 March 2012 - 03:09 AM

You signed a 24 mo. contract, they own you for 24 months. The Hopper is a brand new product expect problems, they will solve them sooner or later you are the one that agreed to be a BETA tester.:):):)


Not true.
When i worked in Loyalty (Retention basically) at dish network my Supervisor actually waived the ETF on a brand new customer, From what i recall they had like 4 tech visits in a month to correct signal issues that never could be fixed.


If your already at the point where a Field Service Manager (proper term for them ;)) is going out there and it still cant be fixed then something can be done for you. Just hope you dont run into a tool on the phone, and if you do hang up and try again :P

#9 OFFLINE   tommiet

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Posted 24 March 2012 - 06:15 AM

Easy fix... Call them EVERYDAY and ask them to send someone out.. They will ask YOU if its OK to pull the plug!
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JVC HDI RX-D402B Receiver
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#10 OFFLINE   dmspen

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Posted 24 March 2012 - 08:15 AM

I had this happen a few years ago. After a 622 replacement and upgrade to DISH 1000 antenna, my signal would drop out dozens of times per day. 3 techs came out and couldn't fix it. Finally a QA came out. After inspection, he ordered a complete rewire and a new antenna/LNB. Lo and behold this solved the problems.

I don't think we ever figured out where the issue was.




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