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Guest Message by DevFuse


Whole Home Tech Support

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3 replies to this topic

#1 OFFLINE   dukefan



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Posted 31 March 2012 - 05:23 PM

So I have my two HR24-500's, HR20-100, & HR22-100 connected old-style - two coax from the multiswitch and networked via hardwired ethernet.

This has been my setup for a couple of years and it has worked flawlessly since (before) WH was introduced officially.

About two weeks ago, one of my two HR24-500's started acting flaky and getting the error message "No audio/video packets received from the server." anytime you try to play something on another receiver. It also seems to disconnect from the network frequently (vs. never until two weeks ago).

You might think it was a network issue, but all the other three receivers can play content from the flaky HR24-500. The HR24 can play Pandora & YouTube with no issues.

I think there is an issue with the ethernet port on the HR24. When I call DTV Tech Support, they basically have no documentation or solutions that don't involve SWiM (hence the name unsupported). However, if it's truly a hardware issue with the receiver and it's network port, I'm in no-mans land. They are willing to replace the receiver for the $19.95 charge but instead want me to convert everything to SWM for a $75.88 professional installation charge...

Either should fix the problem because the conversion to SWM takes the network port out of play on the HR24-500.


HR20-100 to a Sony KV32 Flat Panel; MRV
HR22-100 Distributed over Coax; MRV
HR24-500 to a Sony KDL-XBR2 via HDMI and Denon Receiver via Optical; MRV
HR20-700 MRV only
Slimline Dish
All MRV hardwired ethernet

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#2 OFFLINE   veryoldschool


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Posted 31 March 2012 - 05:27 PM

So I have my two HR24-500's

My first is to ask what version of firmware this has.



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Posted 31 March 2012 - 06:16 PM

Since you have 4 DVR's (total 8 Tuners)and WH active on your account - You have a third option should you wish to do it. Go to ebay and search for a swm8 & get 2 Deca's and 1 broadband deca.

Add up the total cost of the equipment (from ebay) and if the cost is right you can covert to swm DIY.
"Let's Have Some Fun!"
SL-5, SWM-16, (2) HR22-100, (1) H21-200, (1) H20-100, (1) HR44-200, (1) CCK

#4 OFFLINE   samrs



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Posted 31 March 2012 - 06:32 PM


Duke Alumni are semi intelligent, go for it.
HR20-100, HR20-700, HR24-100, HR34-700/AM21

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