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Guest Message by DevFuse

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Venting - How can a CSR have no clue what an AM21 Off the air Tuner is?


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11 replies to this topic

#1 OFFLINE   RobertSeattle

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Posted 02 April 2012 - 11:44 AM

I replaced a HR20 with a HR34 a few months ago and opted to not get a AM21 at the time since I didn't need the OTA channels for Seattle. But of course now I am hit by the Tribune issue so called DirecTV to hopefully get a free AM21 but after 10 minutes dealing with a clueless CSR (and the "my computer is slow whine") I just bought it from Amazon for $45. So frustrating.

:mad:

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#2 OFFLINE   FenixTX

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Posted 02 April 2012 - 11:48 AM

You can order one through your online account at directv.com. And it's cheaper than $45.
Go Big Red!!!

#3 OFFLINE   Scott Kocourek

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Posted 02 April 2012 - 12:04 PM

There are three for sale right here in the Buy/Sell/Trade forum.

Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, Dish Network, or any other company.
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#4 OFFLINE   zimm7778

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Posted 02 April 2012 - 12:34 PM

You can order one through your online account at directv.com. And it's cheaper than $45.


No it isn't. It's $50 on there.

#5 OFFLINE   RobertSeattle

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Posted 02 April 2012 - 12:52 PM

I also have Amazon Prime so I can get it in 2 days with no shipping charges.

#6 OFFLINE   FenixTX

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Posted 02 April 2012 - 02:47 PM

No it isn't. It's $50 on there.


For some reason I was thinking it was $25. Thanks for the correction.
Go Big Red!!!

#7 OFFLINE   gordo80

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Posted 02 April 2012 - 03:08 PM

I replaced a HR20 with a HR34 a few months ago and opted to not get a AM21 at the time since I didn't need the OTA channels for Seattle. But of course now I am hit by the Tribune issue so called DirecTV to hopefully get a free AM21 but after 10 minutes dealing with a clueless CSR (and the "my computer is slow whine") I just bought it from Amazon for $45. So frustrating.

:mad:


They had no clue since I live in San Diego...I just order straight online, but I was trying to get cheaper or free since they are having a dispute and I am missing Fox. The wife was going to be upset if she didn't watch American Idol this week. They gave me the excuse that they couldn't offer the AM21 since they offer the locals in my area. I was very frustrated. I think they should at least give customers a replacement for free or at half price since customers are missing their locals. No right on my opinion.

#8 OFFLINE   wahooq

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Posted 02 April 2012 - 08:28 PM

contact tribune and see if they will reimburse you
My comments and opinions are my own and not necessarily those of DirecTV.

#9 OFFLINE   jamieh1

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Posted 03 April 2012 - 09:59 AM

Another thing that gripes me about Directv. If you dont have a HDDVR they will not sale you one. They claim that AM21 only works on a HDDVR. The manual says it will, but Directv says it will not. I have 2 friends that have a regular HD reciever and it works fine.
Even on acct management unless you have a HDDVR it will not show up for purchase.

#10 OFFLINE   Herdfan

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Posted 03 April 2012 - 10:06 AM

There are three for sale right here in the Buy/Sell/Trade forum.


Ok, the Viglink is now out of hand. It is making a link from the Buy/Sell/Trade forum and directing it to ebay. :(

#11 OFFLINE   Shades228

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Posted 03 April 2012 - 05:05 PM

Ok, the Viglink is now out of hand. It is making a link from the Buy/Sell/Trade forum and directing it to ebay. :(



There is no link posted Vigilink is creating a url based on that text string.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#12 OFFLINE   awblackmon

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Posted 03 April 2012 - 05:08 PM

The AM-21 will work with a HD non-DVR receiver. I have hooked two up that way on installs.




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