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Posted 04 April 2012 - 07:31 AM
I'm completely familiar with the complaint that Directv doesn't take care of existing customers (having been one since 1996), but this seems ridiculous.
Posted 04 April 2012 - 07:45 AM
Posted 04 April 2012 - 10:09 PM
Posted 04 April 2012 - 10:14 PM
In speaking to a representative (I was calling on my own account), she informed me that as they have an existing account, there would be no promotional offers available to them
thats incorrect...dependent upon account eligibility there are offers pretty much the same as the national offers available....
Posted 05 April 2012 - 12:04 AM
Posted 05 April 2012 - 02:10 AM
As stated that depends upon account eligibility...but yes a call is the best bet
However a second account is not eligible for the same level of equipment and programming discounts that a new account gets
Posted 05 April 2012 - 02:00 PM
However a second account is not eligible for the same level of equipment and programming discounts that a new account gets. .
this is why is recommended to get another account under someone else's name.
Posted 05 April 2012 - 04:15 PM
First, if they are "snowbirds" where they split their time between two places, all they need do is call the "mover's connection" the next time they shift to the beach. DirecTV will install a set up that accomodates their current level of service. They need only move their boxes. Then, every time they shift thereafter, they simply call the same "mover's connection" and transfer their service back (and forth, and back and forth) between the two places, informing the CSR that the previous resident has left behind appropriate dishes.
Or second, if they spend weekends and such at the beach, just set up a second account in another name and using the beach's address. If the account is in dad's name, use mom's.
Posted 06 April 2012 - 11:51 AM