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Directv denies problems with receivers


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734 replies to this topic

#1 OFFLINE   alc965

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Posted 06 April 2012 - 03:05 PM

I called Directv and told them I am having issues with my receivers. I told DTV that the receivers would freeze and at time they would not respond neither with the remote nor manually. They responded that the problem was that I had too much shows on my DVR taped. When I told them that wasn't the case and that other DTV customers have the same problems, the CSR said that she had heard of no such cases and that my case was isolated. Looking for any or all suggestions,

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#2 OFFLINE   texasbrit

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Posted 06 April 2012 - 03:09 PM

What models of receivers do you have? Does it happen on all of them and on all or just specific channels?

#3 OFFLINE   alc965

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Posted 06 April 2012 - 03:12 PM

The receivers are hr21-200 and hr20-100 .The problems occurs thru out the day. At one point the hr21 receiver wouldn't respond at all either remote or manually.

#4 OFFLINE   Stuart Sweet

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Posted 06 April 2012 - 03:16 PM

These are older receivers and I wonder if it's just getting time to retire them. I doubt that there is a specific software issue that is causing these problems for you; possibly a combination of suboptimal signal going into the DVRs and slowly failing internals may be to blame.
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#5 OFFLINE   alc965

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Posted 06 April 2012 - 03:22 PM

That's fine The problem is that DTV refuses to admit that they have a problem with their older receiver

#6 OFFLINE   Stuart Sweet

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Posted 06 April 2012 - 03:36 PM

I agree, the CSR should have conceded that the receivers are getting older. If you're saying that they should "admit" to a global problem with all receivers, I would disagree.
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#7 OFFLINE   mreposter

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Posted 06 April 2012 - 03:47 PM

I'm surprised that the CSR didn't attempt any basic trouble-shooting - asking you to reboot, or if you might have devices that might be interfering with the signal.
..........
.......... There are none so blind as those who can not see it in HD.
.......... Directv customer since January 2000.
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#8 OFFLINE   Rob77

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Posted 06 April 2012 - 03:48 PM

These receivers take forever to change channels or any other function. Shouldn't they provide free upgrades to provide decent service?? After all....many of us do not have the advantage of getting free units like some people on DBSTalk do :confused:

#9 OFFLINE   Stuart Sweet

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Posted 06 April 2012 - 03:58 PM

Slow channel changes are unfortunately part of the satellite experience, especially with something like 17 satellites in 6 locations. I agree there are receivers that change channels more quickly, and there is some effect from improving software. However, we've seen here on this forum over and over that simply changing out the receiver doesn't have a consistent impact on channel change speed.
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#10 OFFLINE   alc965

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Posted 06 April 2012 - 03:58 PM

DTV offered to replace my old receivers with reconditioned receivers. I said I believe that won't solve the problems if they weer to send me the same models. They again said I shouldn't have a problems since they have never heard of any problems with these models.They inferred that I have defective receivers

#11 OFFLINE   Stuart Sweet

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Posted 06 April 2012 - 04:03 PM

Unless you specifically say you need a receiver for antenna programming, it's unlikely you'll get another HR20. You may get an HR21 or HR22.

Sometimes CSRs overstep their limits, but I think they meant to say there is no overwhelming evidence that one receiver model is prone to problems throughout its production run. Some people here swear by their -700 models or -500 models, but over the entire customer base they just aren't seeing a real difference in quality between manufacturers.

That said, we heard a lot of complaints about HR20-100s when they first came out and I do personally think that some of the very early ones weren't that great.
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#12 OFFLINE   sunking

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Posted 06 April 2012 - 04:22 PM

I agree, the CSR should have conceded that the receivers are getting older. If you're saying that they should "admit" to a global problem with all receivers, I would disagree.

Where does he say "all" anywhere? He says receivers, as in more than one and not an isolated case for him. Seriously, look at the hdgui thread. It's loaded with issues that seem to need addressing and certainly warrant the word "receivers" being used. the CSR is the void of Directv, and in my view they are basically telling customers with legitimate complaints to go pound sand with issues that we are having with receivers we are paying a monthly fee for to work like garbage.

#13 OFFLINE   scottchez

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Posted 06 April 2012 - 04:23 PM

I have Two old HR20s they worked great for years. Ever since the new Guide upgraded they are slow to un usable at times.

Any one try going to settings to do a completed system reset, I think it reformats the hard drive and reloads the software. Anyone try it?
"We need more power Scotty" Kirk

#14 OFFLINE   alc965

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Posted 06 April 2012 - 04:56 PM

Exactly. The CSR in not so many word told to pound sand. She said the problem is caused with my using the DVR too much. When refused to listen to any other explanation I may have had. I believe that DTV is aware of the problems and are instructing the CSR to toe the company line.

#15 OFFLINE   Mike Greer

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Posted 06 April 2012 - 05:16 PM

DirecTV is never going to admit to a problem. If they did it could be used against them in future. The way things are going it is going to take a lawsuit to get them to make the receivers reliably respond to the remote!:eek2:

No doubt that someone in DirecTV engineering knows what's going on and is hopefully ever-so-slowly heading back to the usual 'slowness' we had before they 'upgraded' to the HD GUI.

I still have two HR22s... Before the 'upgrade' to the HD GUI they would generally work although very slowly at everything. Now after the HD GUI I wouldn't even call them functional. Even my HR24-500s are much much slower after the HD GUI. The HR22s can sometimes take 45+ seconds to bring up the list of recorded programs. Forget being able to type a channel number in without first waiting for another screen to come up then entering the channel number.

Let's face it - after years of these problems DirecTV obviously doesn't consider their receivers to have problems.

#16 OFFLINE   davring

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Posted 06 April 2012 - 05:22 PM

[quote name='scottchez']I have Two old HR20s they worked great for years. Ever since the new Guide upgraded they are slow to un usable at times.

Ditto.

Mine used to slow at times and then recover and work properly for days at a time. Now they go from very slow to almost unusable. I have been very patient for a very long time as they worked through different issues, but this is the worst I ever recall.
HR20-700(2.0TB)>Sony XBR-55HX929
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#17 OFFLINE   Bamasat

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Posted 06 April 2012 - 05:30 PM

its like the 200 HD channel propaganda and the whole home tv commercials.
Legal> maybe
Ethical>.. not hardly
So the "no problem with the receivers" is an expected statement.

BUT
Swapping your receivers out at COST ($399 + maybe? or even maybe the word "soon":rolleyes:) And for something you will Never own?
Ohhh but you do get that With the ticket of 2 yrs of MRC (monthly reoccurring charges) for the programming.
Then comes That word again... "lease" ?.

This? and to fix what they themselves implemented......?
Priceless and says to me....
"only foools ( and/or fan boys) should or will run in!"

Edited by Bamasat, 06 April 2012 - 05:39 PM.
ship of fools.


#18 OFFLINE   raott

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Posted 06 April 2012 - 05:40 PM

These are older receivers and I wonder if it's just getting time to retire them. I doubt that there is a specific software issue that is causing these problems for you; possibly a combination of suboptimal signal going into the DVRs and slowly failing internals may be to blame.



My guess is the problem that he is describing is the same issue being discussed among multiple, very long threads regarding the extremely slow DVRs since the HD GUI, which at times, manifests itself with the DVR not responding. Nothing to do with failing internals and bad signal.

Just a guess and I may be wrong.
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#19 OFFLINE   Bamasat

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Posted 06 April 2012 - 05:42 PM

My guess is the problem that he is describing is the same issue being discussed among multiple, very long threads regarding the extremely slow DVRs since the HD GUI, which at times, manifests itself with the DVR not responding. Nothing to do with failing internals and bad signal.

Just a guess and I may be wrong.


I - *THINK* he already knows that no matter the display.

PANDORA! :rolleyes:

#20 OFFLINE   skyboysea

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Posted 06 April 2012 - 05:48 PM

I complained again about the slowness of my HR20-700 and here's the solutions they gave me:

1. Delete recordings from the Prioritizer or Series Manager and delete any unused recordings.
2. Turn off Resolutions [Native Mode].
3. Turn off Scrolling Effects.


So, 1 basically says not to use the DRV as DVR; 2 and 3 say that they know they put some functions in the receivers that makes them run slow so I should disable them. Why aren't they disabled by default or removed altogether?

Again on suggestion 1, I had to replace my receiver few weeks ago and with now shows in the playlist and no SL it was quite fast. As soon as I have added 2 SL it slowed down to a crawl. So it might be true that SL cause the slowness just the solution given is idiotic.




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