OP: Just a suggestion
Go out and buy (lease) an HR-24 from retail and call direcTV for a credit. I state that because I've read that people on this board has successfully done just that. It might work, it might not work. If it doesn't work, simply return the receiver. It may take the retention department to give you the credit. Just a suggestion.
I've got two HR20s. I'd need two HR24s and two AM21Ns, for a total of $500 from Solid Signal. Has anyone had any luck in getting that much credit from DirecTV for that kind for equipment? No kidding, I'd sign a two year contract for that.
We have 2 HD DVRs and both suck. The new guide seems a little better, but there are frequent freeze ups where nothing responds briefly and channel changes can take 10 seconds sometimes. One unit will "double tap" with one button push, and I usually go to a channel by just "getting close" (hitting 236 but getting 233) and scrolling to the channel I actually want.
I'm not picky, I just want to be able to change channels like I could on a $99 19" tv set 20 years ago.
Been a customer since '98. It seems to me the easy part of the service is where they're falling down. Lying about it when customers call is not something I like to support with my dollars. And it's beyond the pale that I have to pay to get units that actually work when they're "leased" but I've already had to pay $200-$300 for them.
I'm investigating other options for the first time seriously.
I cannot tell you how similar our situations are. It appears that unless you have HR24s or HR34s, you are simply NOT going to get the speed you might have a couple of years ago.
Recently, I had to pull the plug on one of my HR20s, it wouldn't even respond to the red button. After it came back, it re-downloaded the national release and has been...somewhat...stable since.
One thing's for sure...when you call in, you will receive the exact same song and dance from everyone you talk to, no matter what office they are in. They could have 90% of all receivers catch on fire some Saturday morning and that afternoon, they'd still be saying "you're the first person to tell us that!"
As far as changing channels as quickly as that $99 TV, forget that. You can't even do that with a NEW off air set. After all, digital is better, right? Well...in some aspects, no so much.
What helped me the most was a complete unplug, forced download of the national software, and turning off the damned scrolling effects. Put those three together along with a hard drive that's less than half full, and my HR20s are almost acceptable.
DirecTV has poured hundreds and hundreds, if not thousands, of channels into these things....and given that they're working with a system that was designed in the 1990s, the older boxes just can't handle it.
Edited by mnassour, 07 April 2012 - 08:24 AM.