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Guest Message by DevFuse

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Directv denies problems with receivers


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734 replies to this topic

#26 OFFLINE   Jodean

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Posted 06 April 2012 - 06:51 PM

DirecTV is never going to admit to a problem. .


That is very true, and if they do admit it, its about a year or so after the fact.

I spent 6 months with non working equipment on EVERY job i did.

They finally announced there were issues with the wnc swm lnb and h24-700 receivers, after 6 months of troubles and my wasted time and gas swapping all this stuff out.

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#27 OFFLINE   Bamasat

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Posted 06 April 2012 - 06:58 PM

That is very true, and if they do admit it, its about a year or so after the fact.

I spent 6 months with non working equipment on EVERY job i did.

They finally announced there were issues with the wnc swm lnb and h24-700 receivers, after 6 months of troubles and my wasted time and gas swapping all this stuff out.


That has to be your fault and im Sure deserves an UN justified BUT implemented "charge back".:rolleyes:

#28 OFFLINE   sigma1914

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Posted 06 April 2012 - 07:06 PM

...

Btw
You and your post/ defenses remind me of.... Colt Mccoy. ("they beat on me"... Or i mean D* )
Roll tide. :P


Your posts remind me of a former Alabama member who I believe was banned. He used to fire off similar rants with poor sentence structure, as well. Coincidence? :eek2:
If you stop responding to them or put them on ignore, then eventually they'll go away.

#29 OFFLINE   cptaylor

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Posted 06 April 2012 - 07:16 PM

I've gone back and forth with D about my HR22's a few times hoping that they would give me a free or discounted upgrade. But they just play dumb and tell me to reset it or turn off scrolling effects. I know a few people who are recent subs and when I use their HR24 I get jealous of the quick response time.

It's gotten to the point where I'm considering canceling for a while to go with Comcast. I'm hoping D will miss me enough to offer me a great deal to come back (been a Premier sub with HD extra for 3 years now). All I really want are new receivers.

#30 OFFLINE   Bamasat

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Posted 06 April 2012 - 07:28 PM

Your posts remind me of a former Alabama member who I believe was banned. He used to fire off similar rants with poor sentence structure, as well. Coincidence? :eek2:


Maybe its Just that we crimson tide , southern folks believe in Simple...
.... TRUTH.


Edit:
Btw i just tried to tune to shoTime 545.
I ended up at TMC (non HD West version) after simply using the channel button on the remote.(un countable multiple times)

For 399 i can change that under "lease"-less and give them 24 months More.
hmmm.? decisions???
like i said, simply for FOOOLS.

Edited by Bamasat, 06 April 2012 - 07:36 PM.


#31 OFFLINE   inf0z

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Posted 06 April 2012 - 08:00 PM

Chances are you wont get the same models.

#32 OFFLINE   Bamasat

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Posted 06 April 2012 - 08:32 PM

i know,
i can give D 399$ to fix their own short comings with 1200$+ more over two yrs and then give Samsung and the "america's big box store" 2700$, AND then fix all this.


Solved:

#33 OFFLINE   mreposter

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Posted 06 April 2012 - 10:26 PM

If DirecTV didn't have MHZw on 2183, I'd be a Dish customer this afternoon.


What's MHZw?
I don't see anything on 2183.
..........
.......... There are none so blind as those who can not see it in HD.
.......... Directv customer since January 2000.
..........

#34 OFFLINE   MarkG21

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Posted 06 April 2012 - 10:45 PM

OP: Just a suggestion

Go out and buy (lease) an HR-24 from retail and call direcTV for a credit. I state that because I've read that people on this board has successfully done just that. It might work, it might not work. If it doesn't work, simply return the receiver. It may take the retention department to give you the credit. Just a suggestion.

#35 OFFLINE   brucec32

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Posted 06 April 2012 - 11:00 PM

We have 2 HD DVRs and both suck. The new guide seems a little better, but there are frequent freeze ups where nothing responds briefly and channel changes can take 10 seconds sometimes. One unit will "double tap" with one button push, and I usually go to a channel by just "getting close" (hitting 236 but getting 233) and scrolling to the channel I actually want.

I'm not picky, I just want to be able to change channels like I could on a $99 19" tv set 20 years ago.

Been a customer since '98. It seems to me the easy part of the service is where they're falling down. Lying about it when customers call is not something I like to support with my dollars. And it's beyond the pale that I have to pay to get units that actually work when they're "leased" but I've already had to pay $200-$300 for them.

I'm investigating other options for the first time seriously.

#36 OFFLINE   Mike Bertelson

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Posted 07 April 2012 - 05:47 AM

Let's stay on topic. Stop discussing each other.

Mike

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#37 OFFLINE   photostudent

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Posted 07 April 2012 - 06:45 AM

If anyone goes from a cable box to a satellite receiver they may be shocked at the slowness but that is just the nature of the technology. That said my HR21 has it hills and valleys in performance and the last couple weeks have been one of those valleys. The slowdowns seem to work themselves out so I just wait it out. I guess it would not be an impressive time for a new customer to come on.

#38 OFFLINE   sunking

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Posted 07 April 2012 - 07:57 AM

The software is jacked up, it's being worked on, and there's not much anyone can do.

Actually there is someone that can do something. Directv could offer money off my bill for my frustrations. Their contract terms do a pretty good job of deterring many peoples other option which is changing providers.

#39 OFFLINE   mnassour

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Posted 07 April 2012 - 08:09 AM

What's MHZw?
I don't see anything on 2183.


You won't, unless you have the International Dish in addition to your regular setup.

Rather than hijack the thread, let me point you toward the website. Basically, MHZw is a public access channel, given at no extra charge, that is a wealth of international news and programming (including Aussie Football!) all in English or subtitled.

http://mhznetworks.org/

Edited by mnassour, 07 April 2012 - 08:23 AM.


#40 OFFLINE   mnassour

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Posted 07 April 2012 - 08:18 AM

OP: Just a suggestion

Go out and buy (lease) an HR-24 from retail and call direcTV for a credit. I state that because I've read that people on this board has successfully done just that. It might work, it might not work. If it doesn't work, simply return the receiver. It may take the retention department to give you the credit. Just a suggestion.



I've got two HR20s. I'd need two HR24s and two AM21Ns, for a total of $500 from Solid Signal. Has anyone had any luck in getting that much credit from DirecTV for that kind for equipment? No kidding, I'd sign a two year contract for that.


We have 2 HD DVRs and both suck. The new guide seems a little better, but there are frequent freeze ups where nothing responds briefly and channel changes can take 10 seconds sometimes. One unit will "double tap" with one button push, and I usually go to a channel by just "getting close" (hitting 236 but getting 233) and scrolling to the channel I actually want.

I'm not picky, I just want to be able to change channels like I could on a $99 19" tv set 20 years ago.

Been a customer since '98. It seems to me the easy part of the service is where they're falling down. Lying about it when customers call is not something I like to support with my dollars. And it's beyond the pale that I have to pay to get units that actually work when they're "leased" but I've already had to pay $200-$300 for them.

I'm investigating other options for the first time seriously.


I cannot tell you how similar our situations are. It appears that unless you have HR24s or HR34s, you are simply NOT going to get the speed you might have a couple of years ago.

Recently, I had to pull the plug on one of my HR20s, it wouldn't even respond to the red button. After it came back, it re-downloaded the national release and has been...somewhat...stable since.

One thing's for sure...when you call in, you will receive the exact same song and dance from everyone you talk to, no matter what office they are in. They could have 90% of all receivers catch on fire some Saturday morning and that afternoon, they'd still be saying "you're the first person to tell us that!"

As far as changing channels as quickly as that $99 TV, forget that. You can't even do that with a NEW off air set. After all, digital is better, right? Well...in some aspects, no so much.

What helped me the most was a complete unplug, forced download of the national software, and turning off the damned scrolling effects. Put those three together along with a hard drive that's less than half full, and my HR20s are almost acceptable.

DirecTV has poured hundreds and hundreds, if not thousands, of channels into these things....and given that they're working with a system that was designed in the 1990s, the older boxes just can't handle it.

Edited by mnassour, 07 April 2012 - 08:24 AM.


#41 OFFLINE   Rich

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Posted 07 April 2012 - 09:05 AM

I complained again about the slowness of my HR20-700 and here's the solutions they gave me:


So, 1 basically says not to use the DRV as DVR; 2 and 3 say that they know they put some functions in the receivers that makes them run slow so I should disable them. Why aren't they disabled by default or removed altogether?

Again on suggestion 1, I had to replace my receiver few weeks ago and with now shows in the playlist and no SL it was quite fast. As soon as I have added 2 SL it slowed down to a crawl. So it might be true that SL cause the slowness just the solution given is idiotic.


The number of Series Links seems to have absolutely no adverse effect on the HRs. Several of my 12 HRs have 50 SLs and, except for the problems caused by the HD GUI, I see no problems with my HRs whether they have twenty or fifty SLs. I don't have any 21 series HRs except for a rarely used 21-200, and I wouldn't have another 21 in my home under any circumstances. I'd rather buy my replacements on eBay or CL.

Rich

#42 OFFLINE   HobbyTalk

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Posted 07 April 2012 - 09:19 AM

IMHO it's poorly designed software, hardware and/or system used to store the information. I recently switched from Dish to Direct and my 3 year old VIP622 is light years faster then the new HR34 when responding to remote buttons and channel changes. This is even after a couple of days the HR34 was in used to settle down. Funny thing is, the Dish's VIP series doesn't need 12-24 hours to stabilize when new or the software is updated.
DirecTV HR34 - 3 HR25's
Panny 42PX77U - Slingbox Pro
tgif: let's RV

#43 OFFLINE   sdk009

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Posted 07 April 2012 - 09:23 AM

I too called Friday (4/6) to get help with a H20-700 that keeps re-booting itself and then will not re-authorize via the web. I complained about it and the recent performance of my HR20-100 and the CSR repeated the same bull about "solid dependable equipment, blah,blah, blah." He didn't want to take the time to research why the H20 keeps re-setting itself, not did her even care to ask any questions after I raised the issue about the HR20.
I just received a survey from D* about my experience and I sent it back with my comments. I doubt if anything will come of my response, which is par for D*
I don't want to swtich providers, but I would expect more since I've been a sub since 1996.

#44 OFFLINE   JohnDG

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Posted 07 April 2012 - 09:46 AM

I still have two HR22s... Before the 'upgrade' to the HD GUI they would generally work although very slowly at everything. Now after the HD GUI I wouldn't even call them functional. Even my HR24-500s are much much slower after the HD GUI. The HR22s can sometimes take 45+ seconds to bring up the list of recorded programs. Forget being able to type a channel number in without first waiting for another screen to come up then entering the channel number.


I have two HR22's that I received new this year: same problem.

See http://www.dbstalk.c...ad.php?t=201370 for a discussion of the problems with this release.

jdg

#45 OFFLINE   Podkayne

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Posted 07 April 2012 - 10:20 AM

This may constitute "piling on" the thread, but my HR 20-100 is still slow as molasses. Ever since it downloaded the redoubtable 0x59e NR, it has been resistant to all efforts to restore it to its previous reasonable level of performance.

All I want is a DVR that works like it is supposed to, with a reasonable level of responsiveness. Prior to Feb. 9th, 2012, that is exactly what I had. Now, I do not. DirecTV has breached their end of our contract, and as a 17 1/2 year subscriber I am entitled to redress of this grievance, and such redress shouldn't cost me anything to implement.

My patience with DirecTV has never grown so short, and my frustration never so great, as they are right now. I would hate to end a heretofore pleasant business relationship over a stupid hardware/software issue, but after the Masters is over this weekend I may just pull the trigger. This stupid HR 20-100 is utterly intolerable as it is right now.

#46 OFFLINE   Bamasat

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Posted 07 April 2012 - 11:17 AM

Frozen UI again this morning after 2-3 uses.
No response to "exit" and stuck in a useless PIG that now days even has no trick play.

So back to: (AGAIN)
RBR and "just a few more seconds".:rolleyes:

-What clock are these "seconds" measured with anyway?
the "soon" clock?

I know its definitely multiple minutes here on central time .

#47 OFFLINE   Rich

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Posted 07 April 2012 - 01:21 PM

Frozen UI again this morning after 2-3 uses.
No response to "exit" and stuck in a useless PIG that now days even has no trick play.

So back to: (AGAIN)
RBR and "just a few more seconds".:rolleyes:

-What clock are these "seconds" measured with anyway?
the "soon" clock?

I know its definitely multiple minutes here on central time .


All this should be taken care of soon. We've been thru these nightmares before, they'll fix the problems, just need some patience.

Rich

#48 OFFLINE   Bamasat

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Posted 07 April 2012 - 01:57 PM

In my case they are not tearing up something they consider on their farce of a "lease". I see my situation as a completely different boat.

IE: I Own all my boxes and have since 1996.
All wire, all dishes, all switches, and all networking.
My dollar, My hands.
Never a D person on this property.

I pay for signal and function ability.
I am not getting that.

"Their" answer is to give them more money and then be on my first lease in history. :rolleyes:

So like i said with amounts above, i could in essence spend over 2400$ + programming commitment, 399$ new hardware, and if i go by what a lost CSR may say.. up to 2700$ on an RVU tv.
Hmm, i just bought a very very nice SUV for less than that by far.


They didnt break "theirs",
They broke MINE.
Go figure.:nono2:

#49 OFFLINE   mreposter

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Posted 07 April 2012 - 02:55 PM

You won't, unless you have the International Dish in addition to your regular setup.

Rather than hijack the thread, let me point you toward the website. Basically, MHZw is a public access channel, given at no extra charge, that is a wealth of international news and programming (including Aussie Football!) all in English or subtitled.

http://mhznetworks.org/


Thanks, I'd never heard of this network.
..........
.......... There are none so blind as those who can not see it in HD.
.......... Directv customer since January 2000.
..........

#50 OFFLINE   MarkG21

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Posted 07 April 2012 - 02:57 PM

"Their" answer is to give them more money and then be on my first lease in history. :rolleyes:

So like i said with amounts above, i could in essence spend over 2400$ + programming commitment, 399$ new hardware, and if i go by what a lost CSR may say.. up to 2700$ on an RVU tv.
Hmm, i just bought a very very nice SUV for less than that by far.


They didnt break "theirs",
They broke MINE.
Go figure.:nono2:


Can you please elaborate the $2,400?




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