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Guest Message by DevFuse

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HR23 Freezing Problem


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2 replies to this topic

#1 OFFLINE   brucegrr

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Posted 07 April 2012 - 07:19 PM

Former Directv, to Dish for 2 years, now back to Directv. (sports, sports, sports). Day two. We have the HR23-700 DVR. The DVR response to remote commands is painfully slow, much slower than the Dish VIP-922 we had. I read the forums a bit...seems slowness is a common complaint. Ok, I can live with this.

However, every time a program is paused long enough for the screen saver to come on the DVR becomes unresponsive to remote commands. I have to use the iPad remote to unpause the program, then, and only then, will the remote work again. This is very frustrating.

Suggestions?

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#2 OFFLINE   texasbrit

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Posted 07 April 2012 - 07:48 PM

Probably an IR interference problem from the backlight on your LCD TV, not an unusual problem with DirecTV and other set top boxes. The clue is that the problem is worse when the screen saver is on - a black screen causes the backlight sensor to go to its highest level, where the backlight power supply emits most IR.
Solutions - turn the backlight sensor control to minimum
or, put some blue painters tape over the IR sensor
or, switch your receiver and remote to RF operation, if you have an RF-capable remote (it will have an FCC sticker on the back)> If you don't, you can get one fvrom DirecTV or from online suppliers like solid signal.

#3 OFFLINE   brucegrr

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Posted 11 April 2012 - 09:30 AM

Thanks for the reply. I tried changing the back light setting, clearing the ram, etc. Some improvement but still too much interference.

My short term solution? I called the install company and they are going to swap out the remote with an RF capable remote.

Long term? New Harmony RF remote. (which will make my wife very happy) :) I use a Harmony One now.

Again, that you for your help.

Bruce

Probably an IR interference problem from the backlight on your LCD TV, not an unusual problem with DirecTV and other set top boxes. The clue is that the problem is worse when the screen saver is on - a black screen causes the backlight sensor to go to its highest level, where the backlight power supply emits most IR.
Solutions - turn the backlight sensor control to minimum
or, put some blue painters tape over the IR sensor
or, switch your receiver and remote to RF operation, if you have an RF-capable remote (it will have an FCC sticker on the back)> If you don't, you can get one fvrom DirecTV or from online suppliers like solid signal.






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