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Guest Message by DevFuse

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Problem/bug Unable to play DVR Events from non-subscribed channels


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96 replies to this topic

#51 OFFLINE   tcatdbs

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Posted 27 April 2012 - 02:53 PM

Seems like a bug, since it was never a problem on the "old" system, but I wouldn't be surprised if it's a new "feature" to promote staying subscribed to stuff. I'm sure the 3rd parties (MGM, Epix....) don't like seeing people subscribe for 3 months, record "all" their content, then drop it. I'm really surprised they haven't switched the old equipment/software to do this.... but I don't think they'd have many subs if they did that.

Has anyone (without an old HD) recorded a show from a free preview (recently on Hopper), then not been able to view it after the preview ended? If archived shows are no good if you drop the channel they were recorded from, I'm sticking with my 722.

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#52 OFFLINE   Daniel

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Posted 27 April 2012 - 02:56 PM

Saw a response to that effect from one of the DIRT members on the other forum, can't find it now. But he said that he had questioned the engineers and that was their response. I hope I'm am wrong (it has happened once or twice), but I'm afraid I'm not.

#53 OFFLINE   lparsons21

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Posted 27 April 2012 - 03:08 PM

based on very few reports, it seems S209 which is being released on a very limited basis now, has fixed this bug. The reports are from some that had the issue and now no longer do.

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#54 OFFLINE   Daniel

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Posted 27 April 2012 - 03:08 PM

Found it on this site: http://www.dbstalk.c...592#post3006592

Information I received about this issue indicates that any recordings from channels that aren't part of the subscribe channels will not allow for playback on that recorded event. I don't believe this policy is slated to change. Thanks.

But there are report that it IS changed in S209: http://www.dbstalk.c...664#post3006664

Users with 209 are reporting otherwise. They claim their recordings will now play back regardless of current subscription.

But others are reporting otherwise:http://www.dbstalk.c...191#post3007191

My hopper was loaded with S209 last night, and I was still unable to play SOME recordings from currently unsubscribed channels this morning. (But, even with S207, I was still able to play SOME recordings.) Per the response from Ray with DIRT, I guess I should just consider myself lucky to have the ability to play SOME of my old recordings. Although I find it very odd that there would be one policy for Hopper, and another for the ViP series.


Edited by Daniel, 27 April 2012 - 03:14 PM.


#55 OFFLINE   P Smith

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Posted 27 April 2012 - 03:12 PM

Found it on this site: http://www.dbstalk.c...592#post3006592


Link would be enough

#56 OFFLINE   Ijon_Tichy

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Posted 28 April 2012 - 09:29 PM

I have 209 and my problem still persists with the exception (as I mentioned earlier) with recordings made on EPIX channels.

#57 OFFLINE   3HaloODST

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Posted 30 April 2012 - 01:15 PM

I upgraded from 2 722Ks to 2H/2J last Thursday. So far so good on this issue... We'll see...

#58 OFFLINE   tampa8

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Posted 30 April 2012 - 01:50 PM

It's a bug as I see it, or else everyone would have the problem and they don't. It's why I started the first thread on this, and I can tell you not everyone is experiencing it or, they may be having it as a hit and miss issue, meaning some currently not subscribed channels or not in freeview shows can be watched, some can not.

Edited by tampa8, 30 April 2012 - 02:01 PM.


#59 OFFLINE   Ijon_Tichy

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Posted 01 May 2012 - 08:01 PM

Another update:

During the free weekend Epix promotion I recorded several movies on Epix 1,2 and 3 (all HD). Since the expiration of promotion, I get error 014 (subscription channel not purchased) only on the recording I did on Epix3 HD. The others made on Epix1 and Epix2 still play fine.

BTW, I have s209.

And my problem with MGMHD, DISCHD, and Voom recordings still persists. :(

#60 OFFLINE   js0873

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Posted 01 May 2012 - 08:24 PM

I worked with the techs again today and they still agree that's it's a bug. Let me also add that it's not 100% that I can't watch something I'm not subscribed to, nor is it 100% that I can watch everything I am subscribed to. I can watch at least 1 Cinemax recording even though I'm no longer subscribed to Cinemax, and there's an Encore movie I can't watch and I am subscribed to it. It's close to 100%, but not totally black and white on the subscription/non-subscription part. Also, I worked with them and did a test to see if I subscribed to something, then tried to watch a previous recording, and then removed the subscription from my account, if it would still block the channel. That is, the test was to see if watching a recording after being subscribed to a channel would then free up the block permanently, but it didn't. I had them try Showtime to see, but at least that part was consistent. With the subscription I could watch all Showtime recordings, and after it was removed I couldn’t again. BTW, I'm still on S2.07.

One thing that came up in the conversation was a check of what hardware I'm on with the Hopper. All of my hoppers are DNASP of 522 DshN06 (that's shown below the SW version). I'm wondering if all of this could be related to hoppers with the same DNASP. If so, that might explain why some of us have the problem and others don't. Does anyone have a different DNASP that’s having the problem?

#61 OFFLINE   P Smith

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Posted 01 May 2012 - 08:39 PM

I worked with the techs again today and they still agree that's it's a bug. Let me also add that it's not 100% that I can't watch something I'm not subscribed to, nor is it 100% that I can watch everything I am subscribed to. I can watch at least 1 Cinemax recording even though I'm no longer subscribed to Cinemax, and there's an Encore movie I can't watch and I am subscribed to it. It's close to 100%, but not totally black and white on the subscription/non-subscription part. Also, I worked with them and did a test to see if I subscribed to something, then tried to watch a previous recording, and then removed the subscription from my account, if it would still block the channel. That is, the test was to see if watching a recording after being subscribed to a channel would then free up the block permanently, but it didn't. I had them try Showtime to see, but at least that part was consistent. With the subscription I could watch all Showtime recordings, and after it was removed I couldn’t again. BTW, I'm still on S2.07.

One thing that came up in the conversation was a check of what hardware I'm on with the Hopper. All of my hoppers are DNASP of 522 DshN06 (that's shown below the SW version). I'm wondering if all of this could be related to hoppers with the same DNASP. If so, that might explain why some of us have the problem and others don't. Does anyone have a different DNASP that’s having the problem?


It's not a h2k per se. The numbers came from [embedded] smart card. And its software updating differently by nagrastar, not by dish.

#62 OFFLINE   js0873

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Posted 01 May 2012 - 08:45 PM

It's not a h2k per se. The numbers came from [embedded] smart card. And its software updating differently by nagrastar, not by dish.


OK, I'll admit I don't understand that. What's does h2k mean? And what's the significance of the software updating differently by nagrastar vs. dish mean?

#63 OFFLINE   P Smith

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Posted 01 May 2012 - 09:34 PM

h2k = Hopper 2000 = XiP813 or any name you'll see in the forum's posts

it's two different companies:
first is solely owning the card and its content and has exclusive control of it
second is making FW for receivers and provide protected content (video/audio/open tv, etc)

Edited by P Smith, 20 May 2012 - 02:04 PM.


#64 OFFLINE   fredpb

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Posted 18 May 2012 - 09:42 PM

I have had this problem since I got my Hopper.

The only "workaround" is for newly recorded problems, like during a "free weekend". Just play the show momentarily before you lose subscription. It will play after that.
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#65 OFFLINE   js0873

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Posted 20 May 2012 - 07:54 AM

I have had this problem since I got my Hopper.

The only "workaround" is for newly recorded problems, like during a "free weekend". Just play the show momentarily before you lose subscription. It will play after that.


Hmm. I too have had the same problem since day 1, but that's not what I found. As a problem determination test I had a CSR add Showtime. Then I was able to watch a previously recorded program from Showtime. Then he removed my subscription and I could no longer play it. Now maybe I could if I recorded a new program and then watched the recording while under the subscription before it was removed, but it sure didn't allow me to keep watching my old one recordings. I sure they get this fixed sometime soon.

#66 OFFLINE   satcrazy

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Posted 20 May 2012 - 01:39 PM

maybe p smith is right.

DRM in stream.

It's in just about everything now.

#67 OFFLINE   3HaloODST

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Posted 27 May 2012 - 08:15 PM

I have been having this issue on MAVTV recordings and they suddenly work during the free preview of MAVTV.

Edited by 3HaloODST, 13 June 2012 - 04:57 AM.
spelling


#68 OFFLINE   tcatdbs

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Posted 29 May 2012 - 07:36 PM

Is this a problem with programs recorded to internal drive? I have 3 free months of all movie channels and don't want to go mad recording a bunch, if they're just going to be void after I drop them all.

#69 OFFLINE   js0873

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Posted 29 May 2012 - 10:36 PM

Is this a problem with programs recorded to internal drive? I have 3 free months of all movie channels and don't want to go mad recording a bunch, if they're just going to be void after I drop them all.


Yes, it applies to internal as well as external drives. So the possibility that you won't be able to watch recordings after 3 months exists, but nothing here is definite. Hopefully they fix the problem by then.

#70 OFFLINE   zer0cool

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Posted 12 June 2012 - 12:26 PM

So, I had several movies recorded on my 922 that I moved to my EHD before making the jump to the Hopper.
Now that Summer has rolled into view, I've had a bit of time to try and watch some of them. Most play from the EHD without a hitch. One or two will go from start to finish in seconds (black screen, then "Playback Finished").
The ones that bother me the most though are the ones that give an error screen saying the program is "Not available for viewing in your region".
WTF? My "region" hasn't changed. My programming package hasn't changed (AEP). Just my receivers have changed. All these movies were recorded from a premium channel (HBOI, STARZ, SHO, etc.).

#71 OFFLINE   Stewart Vernon

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Posted 12 June 2012 - 07:18 PM

Threads merged.

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#72 OFFLINE   zer0cool

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Posted 13 June 2012 - 07:03 AM

My subs have not changed. The problems i'm having are for shows recorded off a channel I'm still subscribed to.
and on a lighter note, will my recordings of Mad Men and Breaking Bad stop being viewable when Dish dumps AMC next month?

#73 OFFLINE   patmurphey

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Posted 13 June 2012 - 08:27 AM

...and on a lighter note, will my recordings of Mad Men and Breaking Bad stop being viewable when Dish dumps AMC next month?


A great question for DIRT to investigate and resolve. :D

#74 OFFLINE   koralis

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Posted 13 June 2012 - 08:46 AM

maybe p smith is right.

DRM in stream.

It's in just about everything now.



Yeah, probably depends on the program settings itself. If there's an expiration time, it gets validated if a current subscriber to the channel (regardless of when recorded). If not a current subscriber on an expired stream it fails.

For streams without that DRM it doesn't matter.

#75 OFFLINE   Stewart Vernon

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Posted 13 June 2012 - 02:45 PM

My subs have not changed. The problems i'm having are for shows recorded off a channel I'm still subscribed to.
and on a lighter note, will my recordings of Mad Men and Breaking Bad stop being viewable when Dish dumps AMC next month?


I merged with this thread because it sounds like a symptom of the same problem... there appears to be something going on with DRM (based on the discussions here)... so while it is mostly showing up with people who recorded something and have since dropped the channel... it would appear that doesn't have to be the full criteria to break playback on some recordings.

At this point it still appears to be unintentional, though, as opposed to intended restrictions.

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