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Problem/bug Unable to play DVR Events from non-subscribed channels


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96 replies to this topic

#81 OFFLINE   P Smith

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Posted 27 June 2012 - 10:52 AM

Does anyone know if the latest software, S2.13, fixes this non-playable DVR recordings problem?


I would ask the question in "S2.13 ..." thread.

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#82 OFFLINE   3HaloODST

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Posted 27 June 2012 - 09:16 PM

Does anyone know if the latest software, S2.13, fixes this non-playable DVR recordings problem?


From what I have read, no. Still waiting for 213/265 here...

#83 OFFLINE   4HiMarks

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Posted 18 July 2012 - 11:26 AM

Any new word on this? I just got my Hopper and Joey last week and when I hooked up an EHD that I had a lot of movies recorded on from my 622, and tried to watch some, I got a message that I was not subscribed, and then it tried to subscribe me! I didn't try every one, but I did find one movie from a Cinemax free preview that would play.
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#84 OFFLINE   3HaloODST

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Posted 18 July 2012 - 02:00 PM

Dish is rolling out S215 which is reported to fix this issue.

#85 OFFLINE   3HaloODST

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Posted 20 July 2012 - 02:14 AM

Got S216/S268 on the 3 Hoppers, 2 Joeys tonight. Recordings that were previously unable to play due to being "not subscribed" are now restored and work fine!

#86 OFFLINE   hejohnmeyer3

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Posted 20 July 2012 - 09:38 AM

I have S216 this morning, and my old recordings now appear to be playing again! I can confirm this fixed the issues I was having, even after I had lost all hope . . . !

#87 OFFLINE   Ijon_Tichy

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Posted 03 August 2012 - 01:36 PM

All my recordings (including VOOM HD ones) all work perfectly now.

Happy.Happy.Joy.Joy.

#88 OFFLINE   dchay

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Posted 03 September 2012 - 01:48 PM

Same issue here: My kids recorded a ton of I Love Lucy episodes during the "Heartland" preview. A week later when it ended none of the episodes were viewable due to the "you're not subscribed to this channel" error.

I called and spoke with a csr and he was clueless. He gave me a free 6 months of Heartland (so the episodes are now viewable). He assured me that he would escalate it and that an engineer would contact me to resolve it. That never happened.

My suspicion is that when my Heartland free period ends then everything I've got recorded will then get locked again.

Not happy if this is a new shift for Dish to handle drm.

#89 OFFLINE   phrelin

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Posted 20 January 2013 - 06:02 PM

I am considering replacing my nearly dead 722 with a Hopper. But if this problem still exists it would be a deal breaker.

What's been reported here is mixed. Does anyone know what the status is?

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#90 OFFLINE   some guy

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Posted 20 January 2013 - 06:28 PM

From what I understand, it's still being investigated and not everyone is affected by it.

#91 OFFLINE   3HaloODST

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Posted 21 January 2013 - 01:13 PM

Since back in July when I posted in this thread I haven't had this issue once.

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#92 OFFLINE   dchay

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Posted 22 January 2013 - 06:09 AM

Same issue here: My kids recorded a ton of I Love Lucy episodes during the "Heartland" preview. A week later when it ended none of the episodes were viewable due to the "you're not subscribed to this channel" error.


The issue changed a bit for me. I have not had any further issues when watching something previously recorded on a channel I no longer have. However, I believe the issue still remains in two areas:
  • If you have timer set and later cancel the channel it will continue to try to record those episodes but you will only get a black screen. This seems to be an error in that it allows unsubscribed timers to still operate and only capture a black screen.
  • I experienced a problem transferring recordings from one Hopper (being replaced) to an external drive and back to a new Hopper. I had recordings from Cinemax (no longer subscribed) that made it fine. However, my transfers from Heartland channels came up as errors.

After some arm twisting I got the CSR to give me a free subscription for a month to Heartland so that my kids could watch their episodes. Otherwise, he had no idea what I was talking about.

So long story short, the issue still seems to be present in certain situations good luck talking with the front end CSR's about it.

#93 OFFLINE   JeffN9

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Posted 23 January 2013 - 03:07 PM

I watched a movie on my new Hopper last night that had been recorded during one of the free HBO weekends. I saved it to one of my EHD's when I still had my 922 and it played just fine.

I can't say for sure that all the other 300 or so movies I have recorded will play but I'll know soon enough. Most were recorded from channels I don't subscribe to.

#94 OFFLINE   Kerry71

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Posted 19 February 2013 - 06:06 PM

This very thing just happened to me...tried to watch a recording off ehd on Joey and said I had to be subscribed. So, I then transferred it from ehd to hopper, hoping it would let me watch it from Joey and still same msg. Odd thing is, it let me watch it off Hopper(before I transferred). ????

#95 OFFLINE   some guy

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Posted 19 February 2013 - 10:39 PM

This very thing just happened to me...tried to watch a recording off ehd on Joey and said I had to be subscribed. So, I then transferred it from ehd to hopper, hoping it would let me watch it from Joey and still same msg. Odd thing is, it let me watch it off Hopper(before I transferred). ????


Do you no longer subscribe to the channel that event was recorded from?

#96 OFFLINE   Kerry71

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Posted 20 February 2013 - 04:04 PM

Do you no longer subscribe to the channel that event was recorded from?


No, but it lets me watch it off the Hopper, just when I try and watch it from the Joey does it give me the error about not being subscribed. :confused:

#97 OFFLINE   some guy

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Posted 20 February 2013 - 06:56 PM

Sounds like a bug, I would report it.




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