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Blockbuster opinions


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56 replies to this topic

#51 OFFLINE   tcatdbs

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Posted 12 May 2012 - 07:34 PM

My first cracked disk... have had Netflix for 6 months, BB for 2 months... my 1st cracked disk is NETFLIX. BB is getting VERY slow, so far 8 days, and just got shipment notification yesterday, hopefully see a disk Monday. Dropping NF (once they send a replacement), just having a hard time filling up 2 Queues, happy enough with BB.

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#52 OFFLINE   ehb224

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Posted 13 May 2012 - 09:41 AM

Newest wrinkle. I have now done two 'in store exchanges" of my mail discs. I returned the disks but the returns have not shown up in my queue. First time it happened I called the store two days later (when I happened to check my queue) and they said it was not checked in properly (new employee) but they remembered me returning it and they corrected it and the return then showed up a few minutes later. This last time I returned the disc yesterday (just about 24 hours ago) and it is still showing "out" in my queue. I called the store and, once again, she remembered me returning it and checked the computer and it showed as returned. She said to give it another hour or two and if it was still showing out to call back and she would call the mail service to report the "glitch".

Once again I say "WTF?!?!?!"

This is NOT good customer service!
Digital Home Advantage America's Everything Pak with Locals and GoldHD with PlatinumHD (or whatever they call it now--names change, service stays the same!)
Eastern Arc dish
VIP722/Sling and Westinghouse Digital 42"1080P monitor
Pioneer Elite 7.1 receiver
Infinity speakers
Jamo speakers

VIP622 and Polaroid 19" 720P TV

#53 OFFLINE   ehb224

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Posted 13 May 2012 - 10:41 AM

I called the customer support number on the Blockbuster@home Dish website and talked to a CSR, He had not clue as to what was going on and just kept trying to sell me up to a two disc @home service. I asked why would I want that when one disk at a timewas not working right! He then asked if my reciever was connected to the internet and I told him that both of them were so he asked why I just didn't download. I told him my ISP (AT&t) has data caps and so does the other broadband provider in my area (Comcast). He said he never heard of such a thing (from his accent he sounded like he was in Eastern Europe). He then asked if Time Warner was in my area (WTF!?). I told him no. We used to have Time Warner but when they left and Comcast took over it was when I switched to Dish and have been with Dish ever since. (Have been with Comcast in the past in another town and was VERY unhappy with the bad customer service and terrible cable.) Why in the world would a Dish CSR ask me about a competing cable company?:nono2::nono2::nono2:

Bottom line, he was NO use at all about my questions or problems with Blockbuster@home.:nono::nono:
Digital Home Advantage America's Everything Pak with Locals and GoldHD with PlatinumHD (or whatever they call it now--names change, service stays the same!)
Eastern Arc dish
VIP722/Sling and Westinghouse Digital 42"1080P monitor
Pioneer Elite 7.1 receiver
Infinity speakers
Jamo speakers

VIP622 and Polaroid 19" 720P TV

#54 OFFLINE   BqWUDUDj

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Posted 14 May 2012 - 05:26 AM

This is from http://www.dbstalk.c...ad.php?t=200769

I seriously doubt if Blockbuster (Dish is not involved in the operation) ever sends out a damaged disc. I strongly suspect the USPS mishandled the discs. Another poster on another forum received an empty envelope courtesy of the USPS. He tried to get Dish to help. No luck. The DVD did not show up in his At Home list so there was no Report a Problem link on his queue page. He called the Blockbuster number below and they explained the problem and promptly sent him another copy.

I got it from the Blockbuster site. It worked for the other poster.


  • Sunday - Thursday 8:00AM - 8:00PM Central
  • Friday - Saturday 8:00AM - Midnight Central
For questions about Blockbuster By Mail, Blockbuster On Demand, or Online Purchases, please call us at 1-866-692-2789


I was able to break out of a loop when Dish/Blockbuster was sending me broken discs again and again by calling this number. Just hit the buttons until you get to an operator and tell them you are a Dish customer. -- when I called, the Dish service was not listed in the phone system, but customer support was aware of the program.

#55 OFFLINE   Kevin Brown

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Posted 14 May 2012 - 06:40 PM

I just discovered that even though it says unlimited in store exchanges each month the way it works is you can only exchange a mailed disc for one in the store and then you have to return THAT disc to the store wait for the next mail disc to be sent out before you can return THAT one to the store. I was told that they have to scan my mail envelope each time and that I cannot return a store disc and get another one from the store.
WTF?:confused::rolleyes:


A while ago, I asked a BB person about this. They said that in the past, you could keep exchanging discs at the physical store. But then they changed it. You can now only exchange one mailed disc for one store disc. Another "positive" development in the program !! :lol:

#56 OFFLINE   DoyleS

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Posted 15 May 2012 - 03:55 PM

We no longer have any local stores so it is kind of a moot point with me. I drop a disk in the mail at the post office on a Monday. They receive the disk and acknowledge with an email saying it is received on Tuesday. They send an email saying they are shipping the next disk on Thursday. I receive that disk possibly on Friday but most of the time on Saturday. Pretty much figures out to 1 disk a week or 4 per month. Clearly not as fast as Netflix but it works.
Receivers= 722K, 722, 211K,
Dishes=Dish1000.2
Sling Adapter

#57 OFFLINE   fudpucker

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Posted 15 May 2012 - 06:35 PM

We stopped our Netflix DVD service as we were using it almost exclusively for streaming. And we really enjoy the streaming service - a ton of movies and older TV shows and also shows that were popular in the UK.

In addition, I use Netflix on my iPhone quite a bit while in airports.

In contrast, BB feels clunky and pretty much not worth it from a streaming point of view.




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